King's Medical Centre

Solid product meets all my expectations

Excellent product! Highly satisfactory and meets expectations perfectly.

Amazing healthcare experience with top-notch service

Exceptional personnel, top-notch physicians, streamlined scheduling process, received immediate attention and resolution with minimal hassle.

Terrible healthcare service with unhelpful staff

Completely useless service! Impossible to secure an appointment despite two weeks of persistent attempts. The only response I receive is, "Sorry, we're fully booked today. I'll add you to the cancellation list, or you can try again tomorrow or go to the emergency department." The receptionist is not only arrogant and discourteous but also hangs up the phone abruptly. The entire operation is unprofessional and requires a thorough investigation due to its substandard service!

Terrible service and endless waiting at clinic

This medical practice is absolutely dreadful, and I should have known better after my previous experience. Despite claiming they don't open until 8:30, you'll find yourself stuck as the 14th person waiting in line. I wouldn't recommend this place to anyone under any circumstances.

Worst medical experience ever avoid this practice

Absolutely dreadful medical professionals from beginning to end - there's not much more I can elaborate on. They're completely incompetent and show zero genuine concern for patients. Communication is practically non-existent, and their response rate is dismally low. The reception staff are equally ineffective, constantly hiding behind generic excuses like "I'm just passing on information from the GP" or "Monday afternoon, all GPs are in a meeting." It's no surprise they have zero available appointment slots.

Exceptional care at this medical practice

Exceptional team of medical professionals and physicians.

Caring receptionists save the day at clinic

The reception staff at this practice are truly exceptional! Whenever I contact them, they consistently demonstrate empathy and make genuine efforts to accommodate my needs. Considering the current strain on the NHS, I can only imagine the challenging interactions they must endure from frustrated patients struggling to secure appointments, (which I completely empathize with) yet it's crucial to recognize that the receptionists are not at fault. They have always been incredibly compassionate during our conversations, creating a welcoming and comfortable atmosphere. Nevertheless, I believe the physicians could demonstrate more proactiveness regarding specific medical concerns, and post-appointment, I frequently feel belittled or uninformed, with numerous long-standing health issues remaining unaddressed. While I haven't experienced any truly terrible interactions with the doctors, I sincerely wish they would explore alternative explanations rather than consistently attributing problems to weight gain... (even minor fluctuations over several years) which ultimately feels like a convenient and dismissive explanation.

Worst customer service ever terrible experience

Called well over 100 times with zero response or even a chance to get on a waiting list. It's absolutely frustrating that the only time you pick up is late at night when you've got nothing else going on. This is now my third consecutive day of trying to reach out, and it's completely unacceptable.

Terrible wait times and rude medical staff

Spent half an hour in the waiting room, and the clinic has a history of claiming patients are tardy and subsequently canceling their scheduled visits. I wouldn't suggest this medical practice to anyone in my social circle.

Exceptional medical team with genuine compassion

Absolutely phenomenal medical professionals who truly demonstrate exceptional compassion and expertise in patient care.

Excellent care at kings medical centre

Based on my personal interactions with my mother at Kings Medical Centre, we've found the staff to be consistently helpful, courteous, and friendly, with a remarkably thorough approach to our medical needs.

Exceptional care at kings medical centre

The staff at Kings Medical Centre have been absolutely wonderful to both my spouse and me, making us feel thoroughly supported and well-attended to.

Amazing doctors who saved my daughter's life

This surgery is truly a blessing. I honestly cannot imagine what my family would do without them, having been patients since their Harwood close location. They have consistently been exceptional in every way. The physicians are top-tier, with the lead partner being incredibly humble, patient, and compassionate, going above and beyond, as do all the doctors here. Our daughter was born with a heart condition, and we received unwavering support throughout the entire journey, ultimately receiving the best possible care and treatment thanks to the dedication of the doctors and nurse practitioner. They are always welcoming, and no request is too challenging. Prescriptions are processed perfectly, never delayed, and there's always a friendly voice on the phone, which is an added bonus! Today, we had to rush our daughter during one of her frequent breathing episodes, and she remains unafraid of medical professionals due to how wonderfully they interact with her, especially our primary doctor, who is truly remarkable. We were discharged from the hospital within hours, thanks to his rapid response and immediate ward admission. I must emphasize that all nurses are extraordinary - supportive, kind, and genuinely caring. Surprisingly, even the receptionists are incredibly pleasant - they are patient, friendly, and always willing to help. This reflects the surgery's overall approach, where everyone works seamlessly as a team and appears genuinely content in their roles. During my most anxious and emotional moments, they have consistently provided compassionate support without ever making me feel rushed or burdensome. Throughout the pandemic, I was always offered face-to-face consultations when medically necessary, unlike many other practices that compromised patient care. I sincerely hope people recognize how hard this surgery works. My family feels incredibly fortunate and blessed to be their patients. While I don't typically write reviews, I feel compelled to ensure the staff understands how deeply appreciated they are!

Terrible service and unhelpful front desk staff

I've been attempting to secure an appointment since Monday, and after three days, I'm still unable to book a slot for my mother. The receptionist was extremely unhelpful and dismissively instructed me to call back the next day. I've persistently called every single day seeking an appointment, but I'm continuously being told to try again tomorrow because they have no availability.

Terrible service impossible to book medical appointment

I've been attempting to contact them since 8:30 AM and haven't been able to connect with anyone. When I finally reached them at 10 o'clock, they informed me that no appointments were available. It's incredibly frustrating how difficult it is to secure a medical appointment, and their only suggestion is to go to the emergency room if you need urgent medical care.

Terrible customer service at this establishment

The front desk personnel demonstrate a remarkable lack of professionalism and accountability in their duties.

Terrible service from a healthcare nightmare

Can't get through on the phone - they either ignore calls or disconnect immediately. Takes 3 full days just to process a prescription request... Scheduling an appointment is completely futile, and their only advice is to go to the emergency room if you need urgent medical care.

Doctors great but receptionists make experience frustrating

The medical staff are truly exceptional, but the reception team leaves much to be desired. If you're an older patient, I'd highly recommend this practice, but younger individuals might find it challenging. Booking an appointment seems nearly impossible, and even when you manage to secure one, you must vigilantly ensure the front desk staff actually logs your arrival. Otherwise, you'll be left waiting endlessly in the reception area. After waiting over three-quarters of an hour, you'll need to personally remind them of your presence. These doctors could easily be the top healthcare providers in the region if not for the dismissive and discourteous receptionists who frequently hang up on patients. I strongly advise thoroughly reviewing the feedback before considering Kings Medical Centre.

Caring nurses made my hospital stay exceptional

The entire team here is simply exceptional. They demonstrate remarkable empathy and genuine concern in everything they do.

Worst medical experience ever encountered

Utterly incompetent medical practitioners