Kings Medical Centre

Kings surgery above and beyond expectations

I'd award these healthcare professionals a perfect score if the rating system allowed it! We've been patients at this practice for years, and while they've consistently been reliable, their recent performance has been exceptional. The staff demonstrate genuine compassion, extend themselves beyond basic expectations, and truly strive to provide comprehensive support. Given the well-documented challenges facing the National Health Service, with many acquaintances sharing horror stories about their medical experiences, Kings Surgery somehow manages to deliver an outstanding level of care. Heartfelt congratulations and sincere appreciation to the entire team at the surgery.

Smooth service and welcoming atmosphere for travelers

The personnel were exceptionally welcoming, the digital platforms and arrival process ran smoothly, and the reception area had a pleasant, inviting atmosphere.

Exceptional healthcare with compassionate and attentive staff

I'm thoroughly impressed with this medical center. They've been attentive, responsive, and take a genuine interest in patient care. Every member of the team has been incredibly warm and approachable.

Friendly service with a warm welcome

Friendly and welcoming employees

Disappointing care from unhelpful medical staff

Hi, they previously had Dr. James MacGlugin, a diabetic physician who was an excellent professional. However, two weeks ago, there was an Asian female doctor who was not helpful when I specifically requested my pain relief prescription.

Medication request impossible

After using an email address for years for my medication request now I've to get a bus there and back 2pound each way just to fill in a bit of paper.its just another way to keep the patients away from the surgery. I'm in poor health can hardly walk but yet I've to do this trip back and forth at least once a month They never think about the patient

Exceptional care and compassion at kings medical center

My spouse and I are thoroughly satisfied patients at Kings. The front desk staff consistently demonstrate warmth and exceptional assistance, while the physicians are compassionate and take considerable time to clarify any medical details. During our consultations, we always feel comfortable and unhurried, and we have absolutely no criticisms to share about our experiences.

Exceptional healthcare that truly stands the test of time

I've been a patient at this medical practice for 17 years, and I have absolutely no complaints about their service. They have exceptional doctors, and I'm always seen promptly with top-notch care. The acupuncture treatment I received was incredibly beneficial to me. Without a doubt, this is the finest clinic in the region. I want to express my sincere gratitude for consistently providing outstanding service.

Frustrating and unprofessional customer service nightmare

I phoned their office to schedule an appointment, and a staff member greeted me by name and birthdate but struggled to locate my records. After a frustrating 10-minute conversation, they informed me that I had apparently moved recently and voluntarily deregistered from their medical practice. Seeking clarity, I visited their location today with documentation to re-register. When I inquired how my GP could have been changed without my consent, the staff member became irritated and dismissively claimed ignorance. Instead of offering an apology or taking responsibility, their attitude suggested that I was somehow at fault for this administrative mix-up.

Incredible service from a caring medical team

The level of service I experienced was absolutely exceptional. I submitted an online request, and within just 10 minutes, I received a phone call and was scheduled for an appointment within the same hour. The physician was incredibly compassionate and empathetic. While I recognize that some may be hesitant about the new digital platform, I encourage taking a moment to appreciate its significant improvements. Gone are the days of endless phone waiting. Now, appointment timing is appropriately matched to the urgency of your medical needs. Our National Health Service is a treasure that must be fiercely defended and supported!

Friendly doctors with quick and easy appointments

The medical staff here consistently provide top-notch care, and scheduling is always smooth and hassle-free.

Terrible customer service from start to finish

Absolutely zero assistance was provided to me throughout the entire process.

Exceptional healthcare with a personal touch

King's Medical Centre consistently demonstrates exceptional care that surpasses our family's expectations. They epitomize the ideal neighborhood medical practice!

Smooth booking and great doctor experience

The appointment scheduling platform is top-notch. While I'm not sure I have a primary care physician, I was genuinely impressed with Dr. Lasker. Much appreciation.

Exceptional care and quick response from my gp

I reached out to my general practice clinic regarding my medical condition, and within just 5 minutes of submitting my digital form, I got an immediate reply and was quickly prescribed treatment by Dr McLaughlin. I am truly amazed by the exceptional care I experienced today. The digital consultation and screening process is incredibly convenient for professionals like myself. Heartfelt thanks to all the administrative staff and healthcare professionals who are working tirelessly under challenging conditions - my family and I are immensely appreciative.

Compassionate care that goes above and beyond

Absolutely outstanding care. My mother was promptly restored to patient status, and we received same-day consultation with our general practitioner, who also scheduled two follow-up appointments and blood work. Heartfelt appreciation goes to Dr. Jiwani and the wonderful reception team.

Terrible healthcare experience that left me frustrated

What a completely disorganized and incompetent healthcare setup, right from the front desk staff to the doctors! They consistently misplace medical records and test results, demonstrate zero helpfulness, and abruptly terminate phone conversations. Virtually every appointment ends with an unnecessary emergency room referral, and there's never any continuity of care with the same physician!

Terrible service and inefficient maternity form process

I strongly advise against this medical practice due to their abysmal and ineffective reception service. Back in February 2023, on July 14.07, I requested a Maternity Exemption Form from reception, which I urgently needed after obtaining a prescription without payment, as NHSBSA demanded this document immediately to prevent penalty charges. Each month, NHSBSA emails reminding me they haven't received my form from the GP. I've completed this form four times at reception, consistently being assured they sent previous forms and suggesting postal service issues might be responsible. Throughout this process, I've contacted NHSBSA for updates and paid prescriptions to avoid charges, ultimately requesting to personally deliver the signed form to NHS Authority via special delivery. Upon collecting the signed form, I was stunned to receive the original document signed by the doctor in February. When I questioned the receptionist about why the form remained unsent for five months, their response was a mere "Apology and Good Luck in the future," which is completely unacceptable.

Amazing healthcare with compassionate and skilled professionals

I'm absolutely thrilled with the exceptional healthcare provided by Kings Medical Centre for my loved ones. Every single medical professional, from doctors to nurses and support staff, demonstrates remarkable expertise, warmth, and genuine compassion towards their patients. The entire practice operates with impressive efficiency and organization. After transitioning from Loughton Medical Centre several years ago, we can confidently say it was the most outstanding medical decision we've ever made. I cannot recommend this practice highly enough! 🌟🌟🌟🌟🌟

Exceptional care and support from amazing staff

every staff member has consistently demonstrated exceptional support and assistance. in contrast to the accounts shared by patients from other medical facilities, my experience has been entirely satisfactory without any notable issues.