Kings Medical Centre

Terrible medical practice with zero patient care

Steer clear of this place. They demonstrate a complete lack of professionalism and patient care. They make prescription commitments but consistently fail to follow through, requiring constant pursuit and follow-up. An utterly unhelpful and unsympathetic environment when you're seeking medical assistance during illness.

Worst customer service ever at this place

Incredibly discourteous and ineffective front desk staff.

Terrible healthcare system fails patients miserably

Scheduling medical consultations has become an exercise in futility, with practitioners seemingly unavailable when urgent care is required. The quality of patient support has dramatically deteriorated, approaching a state of complete abandonment.

Compassionate care that saved my health journey

I'm deeply thankful for Kings Medical and their incredible team. Recognizing the challenging landscape they've navigated through COVID-19 with its complex regulations, they've still managed to provide exceptional support despite all the obstacles. My health journey over recent years has been incredibly challenging, encompassing both psychological and physical struggles, and I was starting to feel completely overwhelmed. However, Kings Medical has been phenomenal - they've approached every aspect of my health with genuine seriousness, never once making me feel dismissed or unimportant. Their commitment to my care, particularly regarding my mental health, has been extraordinary. I can confidently say that without their compassionate and meticulous approach, my current situation would be dramatically different. I want to express my profound appreciation for their unwavering dedication and empathetic care. Their support truly has been transformative and means more than words can adequately convey.

Frustrating telehealth experience with endless phone tag

I recognize the necessity of precautions during the peak of Covid. Yet, in-person consultations remain absent. Are we still required to endure this remote assessment process? This leaves us confined at home, waiting.... Doctors seem to forget we have our own schedules too. The phone call inevitably comes at the most inconvenient moment - precisely when you've stepped away, and then it rings four times. No callback means starting the entire frustrating process from scratch. It's time to restore face-to-face appointments, as other services have already done. I want to be clear that I'm not criticizing the actual medical treatment once contact is finally established.!!

Worst medical care in buckhurst hill ever

It's disheartening that residents of Buckhurst Hill are confined to this subpar medical practice. Despite COVID restrictions being lifted, the surgery continues to refuse in-person consultations (as confirmed by their receptionists). I've verified online that all practices are legally mandated to provide face-to-face appointments, so why is this place so problematic? My son's recent appointment was a nightmare - he experienced a severe penicillin reaction, with doctors at Kings Hospital contradicting each other's advice, one recommending he continue the prescription while the other advised against it. Ultimately, their utter lack of professional coordination forced us to spend last Friday evening in the emergency room.

Persistent doctor finally solved my medical mystery

Dr Lasker deserves top marks for her exceptional care. After more than a decade of being dismissed by other physicians, I finally found a doctor who truly listened and provided me with an actual diagnosis. She is incredibly skilled and compassionate. While I previously encountered discourteous receptionists, it seems the staff may have changed, as I've recently interacted with a wonderfully friendly and supportive front desk representative who went above and beyond to help me.

Frustrating registration and outdated medical practice

Their online platform is antiquated and practically impossible to complete registration for, with their so-called "online registration" being nothing more than a downloadable PDF document they incorrectly label as a form. I diligently printed the PDF and completed it in advance of my visit to the practice. Despite arriving before 1pm, the receptionist informed me they would not process my registration because they were closing at 1pm and claimed processing would take 15 minutes. Even though I had already filled out the form, I requested they simply scan my documents, but they flatly refused. I witnessed another patient who needed to make a payment, but the practice does not accept card transactions. When he suggested retrieving cash from his car, they initially declined due to imminent closure. However, when he confirmed the cash was in his vehicle, they surprisingly permitted him to retrieve it. The outdated website, refusal to accept modern payment methods, and their practice of shutting down for an extended midday period all demonstrate remarkably obsolete and inconvenient operational practices.

Terrible medical practice with zero patient respect

STEER CLEAR! Discourteous front desk staff, zero scheduling availability, and a persistent habit of misplacing patient samples and test outcomes even after finally securing an appointment. They refuse to acknowledge their own shortcomings and cultivate an environment of shifting blame onto patients. Avoid this place if you're seeking genuine, compassionate healthcare.

Terrible customer service at front desk

Front desk staff clearly lacks proper customer service skills. Her demeanor was remarkably discourteous and she offered zero assistance.

Exceptional healthcare that goes above and beyond

I am incredibly grateful for their exceptional service, dedication, and professionalism during every interaction. They consistently follow up with appointment scheduling and even offer phone consultations. Their approach is simply outstanding. Despite relocating from Buckhurst Hill, I was so committed to continuing with their practice that I requested a special arrangement with the management. Thankfully, they granted my request. I believe that says everything about their quality of care. I'm truly fortunate to have such an excellent general practitioner. Highly recommended!

Amazing healthcare that truly cares for patients

I've been receiving care at this medical practice for an extended period, and I cannot speak highly enough of their services. Scheduling appointments is consistently convenient, and the staff consistently exceed expectations in providing support. The entire team, from physicians to nursing staff and front desk personnel, demonstrates exceptional professionalism and delivers outstanding care. My sincere appreciation goes out to them.

Terrible customer service at medical clinic

The receptionist's customer service skills are abysmal. When I attempted to communicate with a doctor, I was curtly told no appointments were available, without even inquiring about the urgency of my situation. It's absolutely appalling. My recommendation is to replace this indifferent staff member who clearly lacks empathy. Everyone is under stress, and if I could rate lower than one star, I absolutely would.

Friendly and efficient medical care every time

Excellent medical professionals who consistently provide timely scheduling and make patients feel genuinely supported during their visits.

Trusted family method that truly works

We've been relying on this method within our household for an extended period of time.

Terrible hospital care left me suffering and broke

With the exception of the nursing staff, every other employee here lacks compassion. I was seeking proactive care and empathy concerning my medical condition. However, I was dismissed by negligent physicians, which led to a significant decline in my health and forced me to be unable to work for an extended period. Did they show any concern about my financial struggles, like my mortgage payments? Absolutely not! Their primary focus seemed to be preserving their government-funded bonus by avoiding hospital referrals - a truly disgraceful approach.

Exceptional medical care with compassionate and attentive team

I cannot emphasize enough how incredible this medical practice is. The staff is incredibly compassionate, and the physicians are exceptionally warm-hearted. Each doctor takes ample time with patients, never making me feel hurried, and they genuinely listen to my concerns. Although I was deeply disappointed to leave this surgery center due to relocation, without a doubt, it represents the most outstanding healthcare experience I've ever encountered!

Exceptional care from compassionate medical team

An outstanding medical practice featuring highly skilled physicians and compassionate nursing staff, complemented by incredibly supportive and empathetic administrative personnel at the front desk.

Compassionate care from an amazing medical team

Throughout my interactions with this medical practice, I've consistently encountered compassion and understanding from every staff member, including receptionists, nurses, and doctors. For patients like myself who require frequent medical attention, feeling heard and believed is crucial, and this surgery excels in that regard. I consider myself incredibly fortunate to be registered here, and I cannot identify a single flaw in the team's approach. Given my challenges with verbal communication, the staff's sensitivity and empathy have been remarkable. They consistently help me feel comfortable and supported. During recent years, their dedication and support have been exceptional, and I cannot praise them highly enough. The complexity of their work is immense, yet they perform their duties brilliantly. While many people are quick to lodge complaints, I believe it's equally important to acknowledge outstanding service. I want to express my deepest gratitude to everyone at this surgery for their extraordinary commitment and care. Thank you for making a significant difference in patients' lives.

Solid services that meet my needs

Offers a comprehensive selection of services that meet various needs effectively