Kingsway and Bramingham Medical Centre (Dunstable)

Compassionate doctor who truly cares about patients

Dr. Adil consistently impresses me with his sincere and compassionate nature, truly embodying kindness from deep within.

Compassionate nurse made vaccination process smooth

I'm grateful to nurse Jenny for her assistance. She was incredibly supportive and professional in guiding me through my son's vaccination process.

Compassionate doctor helped my dad feel better

The doctor paid attention to my dad's persistent cough and promptly took appropriate medical steps to address the issue.

Decent product meets basic expectations

Quite pleasant and excellent

Frustrating wait times and poor scheduling system

No chance of scheduling a time slot, regardless of whether you ring them up early in the morning at 7:59 am or contact them at any point later in the day.

Smooth and speedy medical visit with top care

Arrived precisely at my scheduled time and was processed swiftly. The service was top-notch and incredibly streamlined.

Terrible service and long wait times for appointments

Getting an appointment for my child is incredibly frustrating. Every time I call, even early in the morning at 8 AM, I'm met with long waiting times and absolutely no available slots. The entire experience is deeply disheartening, and I would strongly advise against anyone registering with this particular general practitioner's office.

Exceptional care beyond my medical expectations

I would describe this as the initial medical consultation where the physician personally reached out to discuss my laboratory findings, check on my current medication's effectiveness, and inquire about any additional health concerns. Following my blood work, I've already been directed to specialists for rheumatoid arthritis and dermatological evaluation. Overall, I've been genuinely impressed by the comprehensive and attentive approach demonstrated by the general practitioners.

Compassionate nurse provides comfort during diabetes consultation

Beverly Taylor, the diabetic nurse, exudes a soothing presence and communicates with genuine compassion. Her approach is devoid of any harshness, intimidation, or superiority. It's truly heartening to encounter such empathetic professionals within the NHS 🙏

Compassionate care from a truly exceptional physician

The physician recently added to the medical practice was truly exceptional.

Life-changing procedure with amazing results

The procedure went smoothly and the medical team was incredibly supportive throughout my entire experience.

Great medical care with parking challenge

The physician demonstrated genuine compassion and meticulously examined my health issue. I appreciate their thoroughness. Finding a parking spot behind the Kingsway Centre proved challenging. The front desk staff at Kingsway were incredibly supportive and welcoming. In summary, my visit to Kingsway Centre was satisfactory.

Terrible customer service with endless waiting

I've been stuck waiting on hold for an hour and a half, sitting at the top of the queue, and still haven't received any assistance.

Urgent care needed at kingsway health centre now

I'm struggling immensely to secure a doctor's appointment for my son, who has been seriously ill for weeks. The situation is incredibly frustrating - calls go unanswered, and even when someone picks up, there are zero available slots. The stress is overwhelming and I feel completely helpless. Having witnessed the efficient booking system at my mother's practice in London (Brondesbury Medical Centre), I know a better approach is possible. I implore Kingsway Health Centre to revamp their appointment scheduling process, as patients like my family are genuinely suffering due to these current difficulties.

Unprofessional staff and terrible appointment booking system

The staff seem more preoccupied with socializing among themselves rather than assisting patients waiting to schedule consultations. Attempting to book an appointment is a perpetual challenge, with the consistent response being to call back next week when their schedule becomes available. Upon calling back, you're informed they're fully booked and are again directed to try another time. I was forced to repeat my medical tests due to their delay in forwarding my samples to the hospital. If you're seeking a reliable general practice, this is definitely not the place to go.

Unprofessional care and rushed medical consultations

Medical staff consistently arrive behind schedule and conduct patient consultations in a hurried, perfunctory manner, leaving little time for thorough examination or meaningful discussion.

Terrible service and broken communication at clinic

Utterly disappointing medical practice in Luton that I've reluctantly been registered with for a decade. Recently, I attempted to schedule a medication consultation for my elderly mother, only to be assigned an external healthcare professional. I wasted an entire day waiting for a call that never came. The following day, I spent over two hours trying to contact the surgery, and when I finally got through, they claimed they had attempted to call twice with no response. I know this is completely false - their claim is a blatant lie. This isn't an isolated incident; it's a recurring problem. All incoming calls to my mother's home are consistently recorded, yet nothing will change. My strongest recommendation to anyone seeking healthcare is to avoid this surgery at all costs and find an alternative medical provider who actually cares about patient communication and service.

Exceptional care and follow-up at kingsway clinic

My visit to Kingsway was absolutely exceptional. I was seen precisely when my scheduled appointment time arrived. The physician meticulously examined my symptoms. As promised, he phoned me after 12 days to check on my condition, and since I still experienced minor symptoms, he recommended a follow-up examination. Upon returning, I was again seen exactly at my appointed time. The doctor remained attentive and comprehensive during his subsequent evaluation before ultimately declaring me fully recovered. This has undoubtedly been my most outstanding medical encounter to date. I extend my heartfelt gratitude to the physician who treated me, and I sincerely hope this level of care continues. I have absolutely no criticisms, only appreciation 👍🏽👍🏽

Punctual service with friendly and helpful staff

Punctual arrival and extremely friendly personnel 👍

Terrible service and poor communication at kingsway

I had a conversation with a representative two weeks back and scheduled my appointment at Kingsway, despite specifically requesting an appointment at a different location. This situation is completely unacceptable, as I was forced to miss my scheduled time due to the staff's poor communication and lack of attention to detail.