Kingsway and Bramingham Medical Centre (Dunstable)

Worst medical service ever terrible waiting experience

utterly revolting medical center experience, stuck in line for thirty minutes despite being first in line, with their ridiculous instruction to schedule appointments at 8 am, completely disregarding that some patients have professional commitments during those hours

Rude and unhelpful front desk service

The front desk staff displayed a notably poor level of professionalism during my interaction.

Worst customer service ever frustrating wait times

I was stuck at position 6 in the queue. After waiting 31 minutes, they called back with a weak signal and abruptly disconnected. Now I've been at position 1 for 23 minutes. I hope the staff would treat customers with the same respect we show them.

Clean and welcoming every single time

Consistently spotless, well-run, and offering a genuine feeling of community.

Worst phone service ever wasting my precious time

I reached out to my general practitioner's office to schedule a blood test. The receptionist informed me there were 5 calkers in the queue. After waiting for approximately 90 minutes, the operator apologetically stated they couldn't handle my call at that time, despite the system indicating I was next in line. This is an absolutely unacceptable and frustrating experience. I'll now have to physically visit the office to make my appointment, which is incredibly inconvenient.

Frustrating medical experience with infant health concern

Deeply frustrated because my infant is experiencing genital health concerns, and the medical professionals are dismissing the problem with apparent indifference.

Endless wait for impossible medical appointment

I've been stuck on their waiting list for over a year and a half, and it seems they're deliberately making it challenging to schedule any kind of appointment.

Great care and attentive doctors at kingway

Kingway has really improved! The medical staff are delightful and the front desk personnel are acceptable. I've consistently had positive experiences with the physicians, who are mostly long-standing members of the practice. The doctors demonstrate genuine care and ensure comprehensive attention to all aspects of patient concerns.

Friendly receptionist makes my day better

Receptionist Nash was incredibly accommodating and attentive to my needs, quickly grasping my request and efficiently handling it. They provided excellent service with a warm, friendly demeanor and a welcoming attitude. 🙏

Speedy and compassionate care at its finest

Appointment scheduling was incredibly swift The physician was exceptionally courteous and compassionate

Compassionate care with exceptional medical professionals

The medical staff here are incredibly supportive and knowledgeable. The physicians provide exceptional care and guidance.

Terrible service from unhelpful medical staff

The staff at the front desk of Kingsway are absolutely terrible, displaying a complete lack of courtesy and professionalism. They consistently treat patients with disdain and routinely claim no appointment slots are open, despite the fact that the entire medical facility appears completely vacant.

Nightmare healthcare with endless wait times and no appointments

I've been a patient at Kingsway health center in Luton for four years, and throughout this time, securing an appointment has been impossible!!! The current state of NHS is incredibly exasperating, with services characterized by endless waiting times and a complete lack of accessibility. When you're unwell and attempt to schedule a consultation, you'll likely find that by the time you might get an appointment, your illness will have already passed. Should you resort to emergency services, be prepared for an ordeal: expect to spend a minimum of eight hours sitting on a bench before receiving any medical attention!!! This is the reality of healthcare in the UK today 🫶 NHS🧐

Terrible service and unprofessional medical staff

If I could have rated it lower, I would have given zero stars due to the staff's disrespectful and dismissive attitude. They make you feel like an unwelcome burden, as if you're begging for a favor. I endured a month-long wait for my blood test and scanning results, and only after making three phone calls did they claim they couldn't locate my records. An absolutely terrible and frustrating ordeal.

Exceptional care from amazing medical professionals

The experience was truly exceptional, with Dr. Fozia Hussain and nurse Cynthia providing outstanding care that exceeded my expectations today.

Frustrating nhs experience with endless waiting times

Absolutely terrible service. I've been futilely attempting to secure a medical appointment for an extended period. The National Health Service is completely dysfunctional. Additional note: The situation remains as dire as ever. Moreover, I discovered their Wednesday half-day schedule only after wasting half an hour waiting on hold during a phone call.

Worst medical practice ever avoid at all costs

What an absolute farce of a healthcare facility that everyone should steer clear of. Completely unreliable and unprofessional, this place deserves to be shut down immediately. I scheduled a telephone consultation weeks ago, and guess what? No one bothered to call me back. When I followed up, they claimed I never made the appointment, despite having a recorded confirmation. How can anyone possibly entrust their well-being to such careless and incompetent individuals? My advice is simple: STAY AWAY from this medical practice at all costs.

Terrible experience with unprofessional and uncaring service

Subpar customer service, inadequate staff competence, and a noticeable absence of empathy and professional care.

Terrible customer service that needs serious improvement

Absolutely terrible customer support with zero indication of any effort to enhance their performance

Frustrating wait and lack of medical access

Acting as an advocate for my aging companion who lacks internet access. The first person in line consumed 10 minutes of waiting time, which is notably quicker than previous experiences where the third person has endured waits approaching 50 minutes. Upon requesting a consultation with a physician, we were informed that no appointments are accessible until April. The current date is 14/3/24.