Kingsway and Bramingham Medical Centre (Dunstable)

Terrible medical practice with zero patient care

Absolute worst general practice clinic. They never schedule appointments and continuously claim the doctor will contact you. How can a physician diagnose an issue without actually examining the patient? Their service is so terrible they don't even merit a single star rating. Complete waste of time and healthcare resources.

Worst customer service ever experienced

COMPLETELY USELESS SERVICE. Despite waiting an entire hour, I was turned away and instructed to dial 111 because they consistently lack availability for appointments.

Frustrating decline from once-promising medical practice

Switched to this medical practice following unsatisfactory experiences elsewhere. Initially, everything looked promising. The Dr IQ application was incredibly useful. Booking appointments was straightforward, and both medical staff and physicians appeared competent and friendly. However, they've now discontinued the app, and I've spent two weeks unsuccessfully attempting to secure an appointment. At 8am, I was 15th in the queue and still couldn't book a slot. They claimed to have extremely limited availability. Reluctantly, I've been forced to accept a telephone consultation scheduled two days from now, which conflicts with my work hours. This means I won't actually see a doctor until at least next week. The service quality has deteriorated significantly. I'm preparing to file a formal complaint with the appropriate regulatory body and will likely seek healthcare elsewhere once again.

Terrible customer service and zero appointment availability

The reception staff were incredibly discourteous, and they consistently refuse to schedule appointments. My overall experience was truly terrible, without a doubt.

Dangerous workplace with zero safety standards

Absolute worst medical practice imaginable. If you're suffering from a serious injury like having glass embedded in your foot, their solution is to make you stand on it and then offer painkillerss as a supposed remedy 👍

Terrible service and unhelpful medical staff

I reluctantly awarded a single star solely because they picked up the phone, otherwise this procedure was completely pointless. The front desk staff display an appalling lack of professionalism and courtesy. The surgical department desperately requires significant enhancement. Despite having numerous physicians on staff, securing an appointment seems impossible. I'm left questioning their entire operational approach. My overall experience has been thoroughly unsatisfactory.

Terrible service with zero appointment availability

After being a member for three years, I'm frustrated that scheduling appointments remains impossible. This service has been completely unproductive for me.

Terrible customer service that wastes your time

Not shocked that I'm the sole person waiting and yet it still took a solid 10 minutes before someone answered. When they finally did pick up, their demeanor didn't exactly scream eagerness to assist me.

Terrible service and uncaring doctors at surgery

The general practice surgery in Luton is absolutely dreadful. Their phone response is painfully slow, despite claiming you're the first caller in the queue. The medical staff seem completely indifferent to patient welfare - unwilling to conduct home visits for those unable to leave their beds, and carelessly dispensing ineffective medications through distant phone consultations. It's unacceptable to attempt diagnosis and prescription by merely glancing at a few photographs, particularly when patients have complex medical histories. Additionally, patients must repeatedly contact the reception staff about unresolved issues, and even then, no follow-up occurs. The entire experience is incredibly aggravating and absurd. This practice desperately requires a competent management overhaul and should be thoroughly investigated. I cannot stress enough how strongly I advise against anyone using this so-called medical facility. If a zero-star rating were possible, that's precisely what they would deserve!

Worst service ever terrible medical experience

This service is absolutely terrible. I am completely dissatisfied with their performance. This surgical center should be permanently shut down and never allowed to operate again. The quality is unacceptable and dangerous.

Terrible healthcare experience with unhelpful medical staff

Completely unacceptable, deteriorates further with each interaction..... it's time to seek out a different healthcare provider who actually shows some compassion.

Endless waiting nightmare with terrible customer service

Completely unacceptable experience! I've been stuck on hold for more than two hours, and despite being told I'm the next caller in line, no one has picked up. This level of customer service is utterly frustrating and a total waste of my time.

Terrible service and unhelpful medical staff nightmare

The receptionist lacks basic professionalism and communication skills, making this possibly the most frustrating medical experience ever. When attempting to schedule an appointment, their response is always to dial 111, which seems completely pointless. What's the purpose of offering surgical services if they consistently fail to provide actual appointment opportunities?

Terrible service causing unnecessary patient suffering

The surgical procedure was an absolute waste of time. My scan was performed on September 28th, 2023. Each day, I called their office, and the receptionist consistently offered excuses about not receiving the results. When I contacted the ultrasound department, they claimed they had sent the report on October 1st, 2024. Subsequently, I visited my GP, where the receptionist justified their delay by mentioning overwhelming email volumes and staff shortages, claiming they lack time to even review patient reports. After an extensive discussion, they finally forwarded the report to the doctor, and I received a referral to L&D after an agonizing 20-day wait. Their profound neglect and incompetence caused me significant distress and unnecessary suffering.

Terrible phone service with endless waiting time

Phoned the general practitioner's office at 2 PM, was told I was first in line, yet ended up waiting half an hour before they terminated the call. Absolutely terrible service.

Frustrating experience with impossible scheduling

Impossible to schedule a visit, always hitting roadblocks when trying to book

Frustrating customer service that never answers phone

Endlessly waiting on hold, with no representative ever answering my call

Frustrating delay with missing medical scan report

This is a belated review about my internal ultrasound experience. While I was seen promptly 5 months ago, there's been a frustrating communication breakdown. The sonographer explained my scan results and assured me she'd forward everything to my GP, which did happen. However, the registrar at the Luton and Dunstable fertility clinic inexplicably lacks my April 2023 scan report! I'm completely baffled by this administrative failure. The critical report that could have helped the fertility clinic investigate my case was seemingly never transmitted. I'm uncertain whether the sonographer actually sent the documentation, but it definitely didn't reach the intended recipient. As a result, I now must undergo another unnecessary internal scan, despite having already completed my initial appointment. This inefficient process is incredibly inconvenient and wasteful.

Terrible service and lost prescription frustrate patient

I can see why so many people criticize this medical practice. The service is absolutely dreadful. I had an after-hours appointment on Saturday at another clinic, and within a short time, Kingsway Health Centre phoned to say my prescription was ready for pickup. When I arrived to collect it, they claimed they couldn't locate or reprint the prescription. Now I'm stuck on hold, seemingly endless minutes passing, and I've been first in the queue for what feels like an eternity. I'm thoroughly convinced they've misplaced my prescription and are deliberately letting the phone ring unanswered. How is it possible for a medical practice to be this incompetent?

Friendly staff made my day at pali kaur

Pali Kaur provided exceptional customer service at the reception desk. I appreciate their helpfulness and professionalism. Many thanks.