Kingsway and Bramingham Medical Centre (Luton)

Terrible experience at this awful restaurant

Incompetent employees and absolutely terrible customer experience

Compassionate care from an exceptional medical professional

5 stars+ for Miss Maisha Rahman. I am incredibly thankful for the opportunity to consult with Miss Maisha Rahman about my health concerns. She truly paid attention and thoroughly clarified every aspect I needed to understand. I sincerely hope that ALL medical professionals would demonstrate the same level of compassion and attentiveness that she consistently shows to her patients.

Unprofessional doctor disrespects patient's medical concerns

My sister visited seeking medical advice about a concerning lump. However, the doctor inappropriately fixated on her age and physical appearance, repeatedly emphasizing their significant age difference. When she requested a female medical professional to be present during the examination, he refused, claiming it would make him appear inappropriate. Previously, she had consulted the Kingsway location a month earlier and was prescribed antibiotics that she is allergic to and incompatible with her existing medication. Upon attempting to address this error, she was dismissed and told to reschedule. The current physician similarly suggested she book another appointment with a female doctor, offering no immediate assistance or resolution to her health concerns.

Frustrating wait times at this overcrowded medical clinic

I'm unable to secure a morning appointment at 8am, with consistently 25 to 30 people ahead of me in line, and I can't understand how they manage to get in front of me when I call precisely on time. I suppose it's not entirely the staff's fault, as they seem to be overwhelmed with an excessive number of patients.

Heartless surgery abandons cancer patient without support

My sister is battling stage 4 cancer and currently receiving treatment in Australia after being diagnosed while working abroad. When she reached out to her local GP surgery seeking an urgent referral for her planned return to the UK, the receptionist, following the practice manager's instructions, informed her that she would be removed from their patient list due to being out of the country for over 3 months and would need to re-register upon her return. Throughout the past half-year, she has repeatedly attempted to communicate with this surgery, often staying awake late hoping for a call from the GP, when a simple email correspondence should have been offered, considering her critical diagnosis and her being overseas. This response is completely unacceptable and demonstrates a profound lack of support, particularly for someone with stage 4 cancer who is desperately trying to coordinate future medical care to continue living. I am utterly dismayed by this surgery's callous attitude and complete absence of empathy and understanding.

Frustrating prescription service with unhelpful staff

I attempted to order a repeat prescription for my diabetic sister at the Bramingham surgery. The staff instructed me to come in person. Upon arrival, I was asked to write down her medical details. Although I didn't know her specific medication names, the staff member printed out the prescription and asked me to select the items we needed. I'm puzzled why a Type 2 diabetes patient, who requires HbA1c tests every three months, must physically visit the surgery to receive ongoing medication. Why mandate an in-person visit? One particular staff member was extremely discourteous, both on the phone and face-to-face. Many patients have limited mobility and struggle to visit the surgery. My recommendation is to implement a more convenient prescription system that allows phone or postal requests. I urge the staff, especially this specific individual, to demonstrate basic professional respect. She is being paid to provide a service, not doing us a favor. If her unprofessional conduct continues, I will take formal action against her inappropriate behaviour. I request the team leader to investigate this matter. Thank you.

Worst healthcare reception ever terrible customer service

Horrendous Encounter - Wish I Could Rate Lower! My visit to the clinic today revealed a shocking lack of care from the front desk staff. The receptionist's indifference was striking, completely undermining the fundamental principles of patient-centered healthcare. My legitimate worries were met with cold dismissiveness and rigid unwillingness to assist. In a medical setting, patients deserve to be treated with dignity, understanding, and genuine concern. Regrettably, this practice demonstrated a profound failure in customer service. I strongly urge management to recognize this critical problem and invest in comprehensive customer interaction training for their reception team.

Challenging access but compassionate doctor saves life

As of November 2024 update: Securing appointments proves challenging, and the "call early for urgent slots" approach poses difficulties for caregivers like myself with demanding responsibilities. I can confidently state that the staff are exerting maximum effort. The current challenges stem from excessive patient inquiries (often for unnecessary consultations). Online resources like Google have inadvertently cultivated health anxiety. I recommend consulting your pharmacist first, unless the medical issue genuinely requires a doctor's intervention. My current physician (Dr S) has been phenomenally supportive. By truly listening and showing genuine empathy, he essentially rescued me. My gratitude towards him is immeasurable. The Kingsway merger initially created some operational complexities, but I'm content attending either clinic, provided I can consult Dr S. With him, I feel safe being completely vulnerable and transparent - a professional relationship I've desperately sought. Despite frustrating phone systems and extended wait times, the team is actively working to enhance their services and consistently demonstrates unwavering commitment from opening to closing hours. Their dedication warrants our utmost respect and appreciation. Sincere thanks to Bramingham Park Medical and Kingsway for understanding and supporting my unique situation. Warm regards Phil

Switching surgeries was the best decision ever

Regrettably, I was compelled to switch medical practices, as my kids and I consistently struggled to secure timely appointments for several months. The previous clinic used to be excellent, but something seems to have changed. Fortunately, I'm now satisfied because within less than a month, we've managed to see a physician, and this new surgery is truly impressive. I remain hopeful that things will continue to improve moving forward.

Terrible doctor dismisses women's health concerns

Throughout my entire experience, I've never encountered such poorly intentioned medical professionals. They diagnosed me with ovarian cysts, fibrosis, and the associated monthly pain. All the doctor could say was: "It's normal, you're a woman, it's normal." Dr. Vivek Kazal dismissed my concerns when I explained how deeply this was impacting my life, simply stating: "It's not urgent to refer you to a specialist, all women have this issue." The cold and hurried manner of communication with a patient - I strongly suspect this is because I'm not a native British citizen. It's incredibly frustrating as a human being to be treated so dismissively three consecutive times!

Wonderful staff make every visit a pleasure

The front desk employees consistently demonstrate exceptional courtesy and warmth, with Rebecca, Jenny, and Pat standing out for their particularly attentive and kind approach.

Maisha transformed my healthcare experience forever

Truly Exceptional Medical Care: I want to specifically highlight the remarkable professionalism and effectiveness of Nurse Practitioner Maisha Rahman. She was absolutely superb. I had a consultation on a Tuesday, and by the next Tuesday, I had already completed both a mammogram and ultrasound at the L&D hospital. This level of speed is virtually unheard of. The process was incredibly rapid. Additionally, I've been scheduled for a Radiology appointment at L&D for an unrelated issue. To make things even better, the surgery's general practitioner called me while I was out shopping on Friday evening, just to provide me with an update. I cannot praise this medical team highly enough.

Exceptional diabetes care with knowledgeable clinician alex

Recently consulted Dr. Alex, a diabetes expert. I was thoroughly impressed by his depth of medical understanding, clear communication style, and comprehensive approach to developing my treatment strategy. Grateful for the excellent care.

Frustrating phone system ruins medical practice experience

Something is fundamentally amiss with this medical practice. I'm uncertain whether the issue lies with their telecommunications or something more sinister. Being first in the call queue for over an hour yields absolutely no results. Recently, we were compelled to physically visit the surgery after languishing at "number 1 in queue" for a full hour. Upon arrival, the waiting area was virtually deserted, with just a single young person present and two seemingly unconcerned receptionists. They claimed ignorance about the communication breakdown. While the physicians themselves are competent, particularly Dr Abdullah (who is only available twice weekly), the overall service is clearly substandard. There must be basic operational standards that this practice is failing to meet. Currently, their performance is unacceptably poor.

Terrible medical service with unhelpful reception staff

APPALLING SERVICE, PERPETUALLY NO APPOINTMENTS AND RECEPTION STAFF WITH A "NOT MY PROBLEM" MENTALITY. Since merging with Kingsway, there are consistently zero available appointments at the Bramingham surgery. Every time I've phoned over the past 4-5 months for myself or my young child (calling precisely at 8am), I'm informed all slots are filled, and their only suggestion is to retry tomorrow or contact 111. Consequently, I've consulted 111 four consecutive times due to my child's health issues. Moreover, I've been attempting to secure an appointment for two days without success. When I called today regarding my toddler, I was explicitly told the appointment shortage at Bramingham stems from Kingsway patients being permitted to book slots here when their own registered surgery has no availability following the merger. I have NEVER encountered such substandard and demeaning service. They desperately need to train their reception staff on patient communication and eliminate the condescending "doing you a favor" approach when interacting with patients. CONSIDER YOURSELVES WARNED!!!

Worst medical experience ever long wait short visit

Spent nearly an hour waiting for what should've been a brief consultation - the inefficiency here is mind-blowing. While I was stuck in the waiting room, approximately 5-6 other patients breezed through their appointments. This clinic's management is so poor that it deserves to be immediately closed down.

Worst pediatric clinic ever terrible service

Steer clear of this place if you're seeking medical attention or worried about your infant's health. Be prepared to endure an excruciatingly long wait, ranging from 14 days to a quarter of a year, just for a basic consultation. Completely worthless.

Terrible communication leads to frustrating care service

Interactions, whether in person or over the phone, are absolutely terrible. There appears to be a complete breakdown of communication within the team. The care for my elderly mother has suffered significant setbacks because the team fails to share critical information, even though such details are supposed to be readily accessible in their computer system.

Worst customer service with a newborn nightmare

Endured more than 60 minutes in the waiting area with my newborn, who was just two weeks old, because the staff neglected to properly register us. Once they realized their error, we were forced to sit through another hour of waiting. The entire experience was utterly ridiculous and unprofessional.

Frustrating wait times and unhelpful medical staff

The reception staff are consistently friendly, but getting through to the surgery takes an excessively long time. Despite being 4th in line, it still requires over an hour to connect. It seems like calkers are more interested in casual conversation than urgent matters. The doctors frequently disrupt prescription processes, making timely medication delivery unreliable. I've been waiting over a week for my prescription while battling a chest infection. The overall impression is that the GPs appear indifferent to patient needs and well-being.