Kingsway and Bramingham Medical Centre (Luton)

Worst customer service nightmare ever experienced

I initiated contact and entered the waiting list for an appointment. After spending 2 grueling hours in line, I started at position 5, then incredibly waited at the front of the queue for half an hour before they abruptly terminated the call. When I immediately redailed, I found myself pushed back to 12th position in the lineup.

Worst medical practice ever terrible service

Steer clear of this medical practice - I'd rate them zero if possible. For three consecutive weeks, I've been dialing at 8am twice weekly, attempting to secure a doctor's appointment, only to be repeatedly informed no slots are available. Today, they simply redirected me to the 111 service. Absolutely futile to sign up here since getting an actual consultation seems impossible.

Terrible customer service wastes my precious time

Spent more than 60 minutes waiting on the phone, stuck as the first caller in the queue, only to have them abruptly terminate the call without any assistance or explanation.

Reliable and efficient healthcare every time

I've been with this medical center for some time now, and they've consistently met my expectations. Their administrative procedures are straightforward and easy to navigate for standard healthcare needs. When urgent medical attention is required, they're prompt in scheduling appointments and addressing patient concerns.

Great service with a smile

Extremely courteous and highly competent.

Smooth sailing through my health check appointment

Scheduled a medical screening via online booking after receiving a text reminder. The healthcare professional Stephanie was approachable and competent.

Terrible customer service and endless phone wait times

Every time I try to contact this place, it's impossible to reach anyone. This morning, I'm the first caller at 8am and still stuck waiting. Previously, I've endured a four-hour hold only to have them disconnect without ever addressing my call. It's faster and more reliable to physically go to their office, which I've been forced to do repeatedly.

Terrible service and complete medical communication failure

New to this practice and already experiencing frustration. Struggling to obtain my recurring medication for over a week now with zero assistance. 😪 They completely disregard scheduled consultations 😒 and are consistently unreachable by phone

Terrible medical practice with endless frustrating problems

Undoubtedly the most terrible medical practice I've ever been enrolled with. Phone lines are completely unresponsive. Excessively lengthy waiting times. Prescription management is a complete disaster, with documents frequently misplaced or never processed. These are just a few of the numerous problems I've encountered.

Exceptional medical care that truly exceeds expectations

I am truly impressed by the exceptional level of service and compassion I've consistently experienced at this medical facility over the past four years. Every single time I've sought medical attention, I've been met with prompt consultations and thorough follow-up care. The reception team is particularly noteworthy, always helpful and professional in guiding me to the right healthcare provider. My heartfelt appreciation goes out to the entire staff.

Terrible customer service and endless frustrating waits

Communication with the staff is extremely frustrating. Certain receptionists display such a dismissive attitude, making you feel like an unwelcome interruption when you call. Attempting to reach the reception desk is an exercise in futility. I was informed I was first in the queue, yet endured a 30-minute hold. Phone appointments are completely ineffective. They let the phone ring four times before abruptly disconnecting. This forces you to schedule another appointment, despite having booked this one four weeks in advance! Resulting in yet another extended waiting period. Securing an appointment seems nearly impossible. The overall service is simply unacceptable.

Compassionate care at its absolute finest

I was met with exceptional compassion from Jenny at the front desk, who genuinely listened and showed deep understanding of my circumstances. Subsequently, Nurse Jenny and Dr Suleiman provided me with professional and empathetic treatment. Despite the clinic being extremely hectic, the staff demonstrated remarkable dedication to patient care. My sincere appreciation goes out to the entire team.

Smooth service with a caring medical professional

Shabana provided excellent assistance and smoothly processed my sick note request without any complications

Terrible service and complete waste of time

Informed me that the scheduled in-person meeting was off, despite my already being present in the reception area. I dedicated nearly 90 minutes attempting to secure a new appointment, only to ultimately abandon my efforts after being left on hold.

Seeking resolution for challenging nhs appointment experience

I'm hesitant to raise a public issue, recognizing the current challenges facing the NHS. I attempted to resolve this through the online system, but was unsuccessful, which is why I'm reaching out here. Would it be possible for a manager to contact me to discuss my appointment from today (02/05/23)? Thank you.

Nhs service fails patient with critical medical needs

Updated 24/4/23: Once more, this medical practice fails my daughter's health needs. She's been experiencing fainting spells and feeling extremely unwell for an extended period. With an autoimmune thyroid condition and anaemia, she's been waiting over 4 weeks for a GP callback. All she requires is a simple blood test, yet she must wait for a doctor's call despite already knowing her levels are low. Where's the logic in the NHS's approach? This is an unacceptable service with a complete disregard for patient care. On my daughter's behalf, I will be filing a formal complaint with the appropriate authorities. This situation has gone too far. 2022 - I'm deeply distressed by the abysmal treatment my daughter has received from this practice. She was forced to change doctors due to a postcode relocation, moving from an excellent medical team. She has complex medical and mental health requirements, yet the practice has provided zero meaningful support. Multiple attempts to schedule appointments for her children, including her 6-month-old, result in prolonged hold times and being repeatedly redirected to call 111. As a single mother of three, she should be a priority patient, but instead, she's consistently marginalized. There's a complete absence of compassionate patient care.

Endless wait leads to customer service nightmare

What an absolute farce. Initially positioned as caller number 5, I've now descended to caller 1, and this ordeal has dragged on for 1 hour and 21 minutes. It's truly baffling to speculate whether anyone is even manning the phones, or if the previous four calkers encountered extraordinarily complex problems.

Unprofessional service from rude customer support team

Jenny, the receptionist, failed to terminate our phone conversation. When I attempted to end the call, I accidentally activated the speakerphone. To my dismay, I overheard Jenny complaining about me to her coworkers. Despite my formal complaint, absolutely no action has been taken over the past four months.

Overwhelmed practice fails to manage current patients

How can this medical practice distribute promotional materials advertising their services when they appear overwhelmed and unable to adequately manage the patients they currently have on their roster?

Terrible healthcare experience with endless wait times

Completely untrustworthy. Booking a doctor's appointment is hopeless with delays stretching up to two months. The front desk staff is discourteous and shows zero compassion.