Kingswood Surgery

Terrible practice with zero customer support

This practice is utterly broken and dysfunctional. It represents the most abysmal customer service I've encountered in decades of medical treatment. Absolutely EVERYTHING becomes an exhausting confrontation with this practice. Even obtaining a straightforward, single prescription turns into an enormous ordeal. I'm genuinely perplexed how they manage to provide any patient care, given their completely ineffective systems that do nothing except elevate patients' anxiety levels. While I'm attempting to take personal responsibility for my health, the minimal support I occasionally require becomes an epic struggle. The patient experience here is MONUMENTALLY TERRIBLE. Sadly, they're merely symptomatic of a broader healthcare system characterized by overwhelming incompetence and systemic failure, making alternative options seem equally hopeless. The concept of timely healthcare has become a cruel joke. You'd be fortunate to secure an appointment within a month's timeframe. Their communication systems have also spectacularly collapsed - even telephone access is now apparently non-functional. Wonderful.

Frustrating appointments with occasional medical gems

I've been a loyal patient at this practice for over two decades, experiencing numerous visits during that time. When you finally manage to see a Doctor or Health professional, the interaction is generally quite positive (as positive as a doctor's visit can be). Occasionally, I've felt somewhat dismissed, but they are particularly attentive when I bring my children. However, like 99% of other reviewers, the process of securing an appointment is consistently and depressingly awful, and it's only deteriorated. The phone remains unanswered for extended periods, frequently disconnects, and even if you successfully connect (after enduring a patronizing message about staff respect), you might be treated like an actual person - but probably not. Their default assumption seems to be that all patients are time-wasting, abusive individuals deserving contempt, and who are these staff to determine whether your concern merits a Doctor's attention? Are they qualified to make such judgments? Regrettably, the entire reception, phone, and booking system requires a comprehensive overhaul because currently, it's a complete embarrassment that undermines the excellent work performed by the Doctors and Nurses. Yearly update: Incredibly, the situation has worsened. The online appointment portal is non-functional, and not everyone can make an online request at 8 AM. What about those driving to work or preparing children for school? Visiting the surgery (which appears perpetually empty or closed for training/lunch/staff illness) is futile, as receptionists will gleefully inform you to book online - which is impossible. I continually notice signs about 'staff not accepting abuse', which seems peculiar. Most businesses don't need to remind customers not to lose their temper - perhaps Kingswood Surgery should introspectively consider why patients are becoming frustrated? Please, improve.

Terrible service but great doctors save the day

The front desk staff display an astonishing level of ineptitude. Their basic administrative skills are utterly lacking. The practice manager appears so disengaged that her actual role in managing the practice remains a complete enigma. Despite the front-line staff's overwhelming incompetence, the physicians are remarkably compassionate and attentive - with Dr Santos deserving special recognition for exceptional care that truly exceeded expectations. However, the receptionists urgently need replacement with personnel possessing even minimal professional competence - even the simplest requests demand multiple phone calls and endless repetition. Each receptionist provides contradictory information about standard procedures, creating total confusion. If alternative medical practices were available, we would absolutely switch providers without hesitation.

Worst medical experience ever terrible service

Terrible medical practice that completely fails to communicate. They never pick up the phone and provide zero assistance when you need help.

Terrible service and constant last-minute cancellations

Never enough employees, making it impossible to book a slot, and they frequently bail on scheduled visits at the last possible moment 🙃

Terrible doctor causing unnecessary suffering and pain

This is the second time this has occurred with Dr. Sangheeta Sreenivas, and we question her medical credentials. She appears to be an extremely unprofessional physician. My wife has been experiencing pain for a week, and the doctor merely prescribed pain medication while telling her to return after seven days. During the follow-up appointment, when my wife explained that the prescribed painkillers and antibiotics were ineffective and not reducing her infection, the doctor suggested taking stronger pain medication instead of referring her to the appropriate medical department for proper treatment. The doctor incorrectly documented her notes and directed us to Aylesbury Stoke Mandeville hospital's emergency room. We spent five hours waiting, only to be sent back to Wycombe hospital's breast department for the correct treatment. Who will be accountable for such misguided medical advice and inappropriate medication prescription instead of actual medical care?

Decent service but terrible appointment scheduling

The staff and overall service are excellent, but the appointment scheduling process is extremely frustrating.

Terrible healthcare experience at this clinic

Medical staff are completely unhelpful and disregard patient needs. Getting an appointment feels like winning the lottery, and they show zero respect toward elderly patients. Phone calls go unanswered, and they seem uninterested in handling serious medical cases with any sense of urgency or care.

Frustrating and outdated medical appointment system

The process of scheduling an appointment here is utterly ridiculous. I'm accustomed to simply calling, requesting a doctor, and being told which physician is available and when the next slot opens up. It's become such a predictable and frustrating routine that it feels more like a comedy than a serious healthcare interaction.

Terrible service that fails patients completely

Absolutely no value in their front desk service, as they simply direct you to a dysfunctional online link. If I could rate lower than zero stars, I would. After decades of loyalty, I'm actively seeking a new general practitioner. I strongly advise others to do the same.

GP Review

Prompt appointment given and seen on time by excellent GP

Terrible experience with unhelpful medical team

Absolute disaster of a medical procedure with zero availability for scheduling, disrespectful personnel, and a complete mockery of healthcare delivery.

Kingswood surgery staff transformed my entire experience

The personnel at Kingswood Surgery have demonstrated remarkable helpfulness, courtesy, and professionalism. My previous perception of the practice has shifted significantly, and I feel the need to revise my earlier stance. I genuinely value the support and dedication they have shown. They exceeded expectations in helping me secure a medical summary with impressive speed, and I am deeply appreciative. I want to extend particular recognition to Maha for her outstanding service. She is undoubtedly an exceptional team member. 🌟

Compassionate care despite confusing review text

The nurse was incredibly kind and attentive while providing me with excellent care.

Life-changing treatment from caring professional

I appreciate Dr. Santos's exceptional care and expertise.

Compassionate doctor who truly cares about patients

Georgie Dwyer is hands down the most exceptional healthcare professional I've encountered throughout my extensive medical history. Her compassionate approach and genuine empathy truly set her apart. She went above and beyond to ensure I felt comfortable and supported during my consultation. I cannot emphasize enough how highly I endorse her as a medical practitioner!

Stellar service from amazing medical receptionists

Saima and Sameera, in particular, are incredibly competent front desk and administrative personnel, expertly coordinating with the pharmacy to guarantee time-sensitive medications are promptly prepared for pickup!

Exceptional care from a compassionate healthcare professional

I was impressed by nurse Zohra's meticulous and competent approach. She carefully listened to my concerns, conducted a comprehensive examination, and clearly communicated her assessment. Additionally, her warm demeanor made me feel comfortable and at ease during the consultation.

Worst medical experience ever avoid at all costs

Zero stars would be too generous for this place. Steer clear of their surgical services! From the moment you walk in, you'll encounter nothing but discourteous behavior, starting with the receptionist and extending to the entire medical team. There's a complete absence of empathy or concern for patients.

Frustrating wait and no ecg for pregnant wife

The other reviews weren't misleading. I brought my wife, who was 40 weeks pregnant, to her ECG appointment, and we ended up sitting around for an hour. When we finally inquired about the status, we were informed that the ECG nurse had already departed for the day. The whole situation was completely absurd and nonsensical.