Kingswood Surgery

Smooth service at this professional medical center

The wait periods are typical for surgical procedures. Both the front desk personnel and medical professionals demonstrate exceptional courtesy and are readily available to assist.

Surprisingly pleasant experience at medical practice

I wasn't a regular patient at this clinic, but was referred for some tests. Initially, I had reservations after scanning previous feedback. Upon arrival, I was greeted by an exceptionally accommodating front desk staff and proceeded to wait. The medical professionals—whether doctor or nurse, I apologize if I'm mistaken—were outstanding. They demonstrated both warmth and expertise. Based solely on my personal encounter, I would absolutely return without hesitation.

Terrible healthcare with constant closures and website issues

Completely ineffective medical practice that's perpetually shut down, citing staff health issues. Their mandatory booking website is utterly dysfunctional, and the login process is absurdly overcomplicated - they've implemented such strict security that you can't even paste passwords. The frustration isn't worth it; I recommend finding an alternative healthcare provider.

Efficient healthcare with prompt online triage system

Excellent medical procedure with a highly efficient online triage process. Whenever I've required urgent care, I've consistently secured same-day appointments. The physicians I've consulted have been exceptional, with Dr Sandhi and Dr Amy Baker particularly standing out for their outstanding professionalism and care.

Amazing nurse who truly cares about patients

Met with Nurse Lindsay and I'm compelled to share how wonderful she is. Such a compassionate professional who truly stands out. Her demeanor is incredibly welcoming and she takes her time to ensure understanding. Her communication skills are exceptional, making the entire interaction comfortable and clear. Absolutely top-tier care. Deeply appreciative of her excellent service.

Terrible medical care that left me frustrated

Terrible customer service; staff displayed complete lack of compassion. The front desk personnel were incredibly unaccommodating. I'm shocked by how medical professionals can be so callous towards a patient who is visibly unwell. A consistently frustrating encounter that left me deeply dissatisfied.

Frustrating healthcare with long wait times and delays

The medical staff are excellent, but accessing them is virtually impossible. For two consecutive months, I've been without my necessary medications due to what appears to be a completely broken administrative process.

Exceptional service with clear and helpful communication

The team was exceptionally welcoming and took great care to provide a comprehensive explanation of the proposed solution.

Frustrating phone experience at kingswood surgery

I wasted an entire hour attempting to contact Kingswood Surgery - and I mean a full SIXTY MINUTES - which is absolutely unbelievable. Having relocated from London, I'm stunned by the stark contrast in communication. Back in my previous location, phone calls were handled swiftly and efficiently. This experience has left me thoroughly disappointed and frustrated.

Compassionate doctor helped me regain my health

Dr. S's meticulous approach to diagnostic procedures and comprehensive evaluations was truly appreciated. The prescribed treatment strategy proved successful in enhancing my overall well-being.

Terrible service from start to finish

Absolutely terrible scheduling process.

Exceptional doctor with compassion and dedication

Over a decade, I've relied on Dr Mohammed's medical guidance, consistently finding his counsel, professional insight, and genuine empathy to be exceptional. He exemplifies the kind of healthcare professional who demonstrates true commitment to patient care, and during these difficult times in the UK healthcare landscape, it's incredibly heartening to encounter a doctor so genuinely invested in supporting people, even when circumstances are most challenging. I want to assure anyone considering this practice that they can feel completely secure in seeking medical consultation here. I enthusiastically endorse Mohammed as an outstanding family physician and general practitioner, someone I would absolutely trust with my own family's healthcare needs. 😀

Great service beyond my initial surgery concerns

I was initially hesitant about signing up with this medical practice due to some critical feedback online, but my actual experience has been nothing short of excellent, and I'm truly appreciative. The administrative staff have been exceptionally friendly and supportive throughout my new patient registration process. The entire procedure was efficient and seamless. My initial consultation with my general practitioner was equally impressive, where I was met with complete reassurance, genuine compassion, utmost professionalism, and clear medical expertise. I am thoroughly satisfied and deeply thankful for choosing this surgery.

Mixed experience with compassionate care and rude reception

I've received outstanding care from Dr Santos, the midwife, and other staff members. My most recent consultation with Dr Santos was incredibly helpful, and I was truly appreciative of his attentiveness. Sarah was wonderful during my brief pregnancy and went out of her way to follow up and provide support. Unfortunately, my experience today was marred by the receptionist's attitude. When I approached the front desk, she turned and looked at me with what seemed like pure contempt, making me feel like an unwelcome nuisance. Moreover, when I inquired about a delicate matter, her demeanor suggested complete indifference. While I understand the day was likely hectic, as a professional educator, I know it's unacceptable to treat anyone—be it a parent or student—with such disrespect simply because you're feeling overwhelmed. I'm hoping this is just an isolated incident, but if I'm honest, my previous interactions haven't been particularly positive either!

Kingswood surgery surprised me with excellent care

Initially, I harbored some skepticism based on earlier feedback, but my recent visit to Kingswood Surgery completely transformed my perspective. The moment I entered, I was met with a friendly reception that instantly put me at ease. The waiting area was immaculate and inviting, with minimal wait time before seeing the physician. The doctor demonstrated remarkable expertise, showing genuine interest in my health concerns and providing a thorough, compassionate consultation. Their precise diagnosis and treatment plan left me feeling thoroughly reassured and well-cared for. This medical practice far surpassed my initial reservations, delivering an outstanding healthcare experience that I would enthusiastically recommend to anyone seeking top-notch medical attention.

Frustrating service with no communication or help

I was informed they would mail me a letter to schedule an appointment, but I'm still waiting for it. When I attempted to call and book directly, they insisted I must book online. Now I continue to wait for that promised letter with no resolution in sight.

Frustrating experience with unhelpful medical staff

This medical practice is incredibly frustrating due to their apparent unwillingness to accept patients. Moreover, it seems they are particularly reluctant to see pediatric patients, which is evident from numerous negative reviews. What could be the reason behind such a stance against treating children? While the actual medical service appears competent when you finally get an appointment, I wouldn't blame all the staff. However, I strongly believe the primary problem stems from certain receptionists who are creating significant barriers to patient access.

Terrible customer service ruined my entire medical experience

Wasted over an hour and a half trying to contact the office, finally got through only to be left on hold for another half hour. Switching healthcare providers due to this terrible experience.

Bureaucratic nightmare leaves vulnerable person struggling

Forced to relocate due to skyrocketing living expenses, I'm struggling to establish myself in my new place. Despite having a consistent medical history verified by my previous physician for years, I'm now facing obstacles with reduced medication and healthcare providers refusing to endorse council tax documentation. This bureaucratic roadblock has escalated to the point where I'm being confronted with potential legal proceedings by the local council. The level of support and understanding is absolutely appalling.

Exceptional healthcare service with caring professionals

I'm truly impressed by the remarkable transformation. The reception staff now exude professionalism and warmth, which is a significant improvement from before. The in-person consultations with doctors and nurses have been exceptionally attentive, compassionate, and competent. Please continue maintaining these high standards - my sincere appreciation.