Kingswood Surgery

Terrible medical care that could harm you

The medical staff at this facility appear inexperienced and prone to incorrect diagnoses. Their communication is consistently poor, with phone lines perpetually busy. I strongly advise potential patients to exercise caution before choosing this practice for their healthcare needs.

Worst customer service ever complete waste of time

Terrible ordeal. Squandered more than 60 minutes attempting to connect with their support team twice in one day—once in the morning and again later—only to be dismissed without help and advised to return the following day.

Great doctors and friendly staff at kingswood

I'll be straightforward - I'm genuinely pleased with the care provided by Kingswood Surgery. While I acknowledge it can be challenging to connect with them via telephone, this is a common issue across most medical practices. However, once contact is established, the reception staff are consistently friendly and supportive. I particularly want to highlight Dr Sreenivas, who is truly exceptional. She demonstrates remarkable attentiveness, genuinely listening and making every effort to assist patients. She epitomizes a dedicated and empathetic medical professional. Having previously experienced a London GP practice where doctors seemed dismissive and impatient, I'm truly appreciative of the high-quality care offered here. Dr Sandhu is equally commendable - though I've only consulted her once, I was thoroughly impressed by her compassionate and thorough approach.

Worst customer service I've ever experienced

Their service is completely unacceptable and utterly undependable.

Terrible phone service that drives me crazy

Attempting to contact their support is a nightmare. Phone calls consistently drop, or if by some miracle you connect, you're left listening to endless ringing. The customer service team appears completely absent, with no meaningful assistance available. This experience is so terrible that even a zero-star rating feels too generous.

Impossible phone access at this frustrating medical practice

Getting an appointment at this medical practice is about as likely as having a beer with the pontiff - completely impossible.

Challenging access but caring medical team

The medical practice is challenging to schedule with, yet they provide attentive care once you manage to secure an appointment! It's a shame they're bearing the brunt of governmental shortcomings, but they're making the best of the situation. The core problem lies in their appointment booking process. If they could improve this aspect, the overall experience would be significantly enhanced!

Frustrating registration nightmare with terrible healthcare service

For six years, I've been dealing with a frustrating registration process where they repeatedly remove me from their system and demand I re-register. This has happened five separate times. When I visit for medical assistance, instead of receiving care, I'm forced to complete health history forms that they already possess from my previous treatments. They continuously request my ID and proof of address, documents that have remained unchanged, yet they insist on multiple copies each time. The receptionist claimed they send standard letters via post that get returned, which becomes their justification for removing me from their patient list. Is this even a legitimate practice? Potentially due to a system glitch, a spelling error, or postal issues, they're willing to disrupt my medical care. Why can't they utilize email communication instead? Throughout these incidents, they've never provided coherent explanations for why I've been unregistered multiple times. The entire process is incredibly inefficient and unprofessional.