Kingswood Surgery

Exceptional care with one receptionist letting down team

The medical staff consistently demonstrate exceptional dedication, with Dr. Wilcox standing out as particularly compassionate, competent, and courteous. Most administrative personnel are equally supportive, creating an environment where patients feel genuinely appreciated. However, there's a significant drawback with one receptionist whose lack of understanding about disability issues leads to inappropriate use of accessible parking spaces.

Exceptional care at kingswood surgery through tough times

I've been a patient at Kingswood Surgery for nearly a decade, and I'm thoroughly impressed with the exceptional level of care and compassion they provide. Despite the difficulties faced by NHS services in recent times, the medical staff's dedication and attentiveness to patients have remained consistently outstanding.

Terrible medical practice with terrible patient care

Subpar Primary Care Physician. Obtaining an appointment or being listened to is challenging, and they are hesitant to issue medical documentation. Their practice seems more focused on increasing patient volume for financial gain, rather than delivering quality care to those already under their treatment.

Incredible nurses who deserve a special title

The nursing staff at this facility are so phenomenal, they deserve a special title that captures their extraordinary care. Perhaps something like supernurses would do them justice.

Frustrating healthcare experience during post-covid times

Getting medical attention here is a nightmare since the COVID pandemic. If you're feeling under the weather, you'll want to plan way ahead and schedule an appointment about a month and a half before you actually need to be seen. Make absolutely certain you select one of the limited appointment types that are actually accessible through their mobile app.

Speedy response and top-notch medical care

Incredibly responsive healthcare provider - submit an online inquiry and they promptly reply within just a few hours. Hands down the most exceptional general practitioner I've ever encountered.

Smooth and swift healthcare service with friendly staff

I was thoroughly impressed with the service during my urgent doctor's consultation. The administrative and medical personnel were compassionate, competent, and supportive. The online scheduling platform was incredibly user-friendly and straightforward for me, though I recognize it might pose challenges for individuals who are less tech-savvy or elderly.

Horrible customer service at medical office

Absolutely appalling front desk staff today!! We're here as patients seeking care, not to endure your offensive remarks and TERRIBLE demeanor!! This person should absolutely be fired from their reception position!!

Frustrating wait for a simple medical appointment

I've consistently held Kingswood Surgery in high regard and have been their patient my entire life! While I recognize the changes brought on by the pandemic, I'm finding the current process challenging. After navigating the Anima consultation service and receiving an appointment two weeks out that didn't suit my schedule, I feel they could be more accommodating. The subsequent offered date of 8th November was also impossible for me, and when I tried to book for 11th November onwards, they claimed their diaries weren't even available that far ahead! As someone who rarely seeks medical attention and who has already been evaluated by the Anima system as requiring an in-person consultation, this experience is incredibly exasperating. Just putting it out there...

Unprofessional doctor dismisses patient's chronic pain concerns

I'm deeply disappointed with this medical experience. Dr. Wilcox repeatedly labels me as an addict in his correspondence, even accusing Highlands House of advising against prescribing stronger pain medication - a claim Highlands House flatly denies. He went as far as reporting to ED 111 that I'm an addict who shouldn't receive help for my intense pain, and then attempted to remove the letter from the app, but I fortunately captured screenshots of his statements. The reception staff are incredibly unhelpful and unmotivated, preferring to route everything through Anima rather than assisting directly. I genuinely feel sympathy for individuals who struggle with navigating technological systems in such challenging healthcare situations.

Terrible medical care that left me hopeless

Terrible medical procedure. The staff shows complete indifference to your concerns, and the physicians resort to searching online for information about your condition, ultimately providing zero meaningful solutions or guidance.

Frustrating prescription system fails patients miserably

The recently introduced online repeat prescription system is utterly terrible, proving to be complex, bewildering, and entirely unintuitive. In my specific situation, it even contained incorrect information. One must wonder why a previously functional process has been replaced with such an ineffective and frustrating alternative that fails to consider user experience.

Quick help when dad needed medical care

During the Easter holiday, my father fell ill while visiting us. We managed to secure a same-day medical appointment, and he was examined by Dr Appleby. The consultation was comprehensive, and the prescribed medication effectively addressed his health issue. We were extremely satisfied with the quick and professional care he experienced. Our sincere appreciation goes out to the entire medical team at the practice.

Terrible surgery with zero compassion for patients

Hi there, Living with (undiagnosed) autism and severe mental health challenges means I struggle with everyday tasks that most people find effortless. I've been hesitant to seek help from Kingswood surgery based on past experiences. Previously, I felt completely disrespected and dismissed. The receptionists consistently demonstrate rudeness, even when I remain courteous and understanding. This has been my long-standing medical practice, and today's phone interaction was typical. The receptionist informed me that an appointment would not be available for nearly 4 weeks. Given my knee pain and mobility issues, I requested a phone consultation. During this call, the doctor recommended an in-person visit, suggesting it would be quick. I've already waited 3 weeks for this appointment, and my current condition prevents me from driving, working, or traveling. Each interaction with this surgery results in minimal resolution. Over the years, I've received absolutely no meaningful mental health support, which has contributed to my current state of extreme psychological distress. The inadequate services have significantly impacted my health, leaving me feeling utterly powerless. In all my life, I've never encountered a more intimidating healthcare experience. The staff, particularly the receptionists, consistently treat patients with disdain and complete lack of compassion. Thank you.

Exceptional care from compassionate medical professionals

Kingswood and their ENTIRE TEAM have consistently been courteous, respectful, and professional in their interactions with me and my roommate. I've been a loyal patient for numerous years and would never contemplate switching medical providers. I'm especially grateful to Dr. Stone and Dr. Moriarty for their exceptional care during these changing times.

Exceptional healthcare with compassionate and skilled professionals

Throughout our entire lives, my family has relied on this medical practice, and we are profoundly appreciative of the dedicated healthcare professionals. We want to extend our heartfelt thanks to Dr Bowes and Dr Stone in particular, who have been exceptional physicians and provided outstanding support!

Dedicated patient reflects on changing healthcare landscape

Over my decades-long relationship with this practice, I've witnessed a gradual transformation. While the quality remains fundamentally sound, systemic pressures have undeniably impacted the patient experience. The increasing administrative burdens and bureaucratic demands have somewhat diminished the intimate, personalized care that was once a hallmark of their service.

Terrible service from everyone at this practice

Every interaction I've had with this medical facility has been consistently disappointing, with poor treatment from the physicians, front desk personnel, and even the practice's leadership team.

Decades of exceptional care at my trusted clinic

I've been a loyal patient at this medical practice for nearly four decades, and I can confidently say they offer exceptional care. The doctors and nurses are top-notch, and the entire staff is incredibly welcoming and professional. Their services are outstanding, and I couldn't be more satisfied with the quality of healthcare I receive here. 👍

Compassionate healthcare heroes making a real difference

Exceptional staff. Consistently provides outstanding support and attention to patients.