Kirkby Community Primary Care Centre (3)

Terrible service that left me frustrated and ignored

I've been experiencing ongoing issues for an extended period, and despite repeatedly reaching out to them, they appear completely indifferent and unwilling to provide any meaningful assistance. Their lack of support has been incredibly frustrating, and I strongly advise against seeking their services under any circumstances.

Painless knee injection with caring doctor

After receiving my knee steroid injection today, I was bracing myself for intense discomfort, especially since my previous experience at Kingsmill was extremely painful. However, Dr Hussain completely transformed my expectations with her compassionate approach and gentle manner. The procedure turned out to be remarkably tolerable - comparable to a routine blood draw. I'm genuinely grateful for her professional and caring treatment.

Terrible customer service from unprofessional receptionist

The receptionist I've encountered on two separate occasions has been incredibly dismissive and unhelpful. She consistently ignored my concerns, giving me the cold shoulder without making any effort to genuinely hear me out. Her lack of basic courtesy was striking, especially considering that I remained completely professional and courteous throughout our interactions.

Compassionate care that truly makes a difference

I am incredibly thankful that my daughter recommended this practice, where I finally feel heard and understood. Every staff member I've interacted with since joining has been absolutely wonderful, from the friendly telephone operators and reception team to the compassionate nurses and prescription staff. Dr. Hussain, in particular, stands out. Unlike my previous doctor who dismissed my concerns with generic age-related remarks, he genuinely listened to me. He promptly referred me to a consultant - something I had repeatedly requested from my former healthcare provider but was consistently denied. I am profoundly grateful to Dr. Hussain for his empathy, attentiveness, and genuine care. If only I had made this switch sooner, I could have received the support I needed much earlier!

Compassionate doctor who truly listens and cares

Dr Hussain is an absolute gem of a physician! His approach with my kids and myself is truly exceptional. He genuinely listens attentively, shows real compassion, and always makes me feel completely validated - never dismissing my concerns as trivial. I'm incredibly grateful to have such a wonderful general practitioner at this medical practice.

Terrible customer service at this medical office

The front desk staff were incredibly discourteous and abrupt, quickly disregarding my legitimate concerns without fully comprehending them. Their lack of empathy and professional demeanor was shockingly unprofessional. Wow.

Vertigo resolved quickly with compassionate medical care

After battling intermittent vertigo for several years, the condition has recently become more disruptive than ever. This morning, I called to schedule an appointment and was pleasantly surprised when the receptionist informed me they have a physician specializing in my specific health concern. Within just a few hours, I was able to secure a consultation. Following three years of uncertainty, Dr. Hussain provided me with a comprehensive diagnosis and treatment strategy in merely 20 minutes. The entire medical staff demonstrated remarkable professionalism and warmth, ensuring a seamless and comfortable experience. I am truly appreciative of the exceptional medical care I received and now feel reassured about my future health management. My sincere thanks go out to Dr. Hussain and the entire practice team for their outstanding support and expertise!

Rude receptionist ruins potential healthcare experience

I haven't actually consulted a physician yet, so I can't evaluate their services, but the elderly female receptionist urgently requires additional customer service training. Her communication style is incredibly abrasive, with a tendency to selectively hear only what suits her. She consistently interrupts before allowing anyone to complete their thoughts, displaying an almost authoritarian demeanor as if she's infallible. Her defensive posture immediately transforms into aggression, presuming everyone intends to challenge her authority. She demonstrates a profound lack of empathy, seemingly categorizing all patients uniformly despite individual circumstances. During multiple interactions, we've consistently encountered problems and left the surgery without resolution. Even before meeting a doctor, this woman has transformed our initial experience into a frustrating ordeal. We've witnessed her deliberately humiliating an elderly gentleman attempting to discreetly submit a medical sample, publicly interrogating him about his documentation in front of other patients. Her unprofessional behavior extended to loudly broadcasting a phone patient's personal information, including their name, birthdate, and confidential medical reason for calling. She desperately needs comprehensive training in interpersonal communication and professional conduct. Whenever patients deviate slightly from her prescribed approach or request scheduling flexibility, she immediately becomes confrontational and threatens to remove them. Our next interaction will be documented to demonstrate her unacceptable treatment of patients. Her conduct towards the public is absolutely unacceptable. This review has been developing over weeks, with today's interaction with my partner representing the final breaking point. She displayed complete indifference to my partner's critical medication needs, responding with hostility when challenged about appointment availability. Her lack of compassion is shocking. We sincerely hope the attending physician can somehow compensate for this disastrous initial encounter at the surgery.

Kirkby Primary Care staff are truly amazing

The team at Kirkby Primary Care is consistently exceptional and attentive, always ready to assist me. Recently, I've been scheduling appointments, and they've been incredibly compassionate and supportive whenever I contact them about booking or rescheduling. Their level of service is truly remarkable, and I can confidently say they are the most outstanding staff I've ever encountered. I will definitely continue to recommend this surgery.

Exceptional care and warmth at this medical practice

I recently visited the reception and was thoroughly impressed by the exceptional service. The staff were incredibly warm and accommodating. Much appreciation for their help. Update 20/05/24 I had a consultation with a physician today who was remarkably compassionate and instantly made me feel comfortable. The experience exceeded all my expectations. The front desk team continued to demonstrate their consistently welcoming and supportive approach. They were extremely efficient in scheduling my follow-up appointment. It's truly wonderful to discover such a patient-centered and genuinely caring medical practice. Sincere thanks to the entire team.

Friendly service made my day at the clinic

The front desk staff was incredibly friendly and accommodating. Their welcoming demeanor made my interaction a truly delightful experience. I'm grateful for their outstanding service.

Compassionate care for seniors at its best

Consistently supportive administrative personnel. Physicians demonstrate exceptional compassion and empathy. Highly attentive to the unique healthcare needs of seniors.

Frustrating medical service with unnecessary delays

Completely pointless experience. Now forced to endure a 24-hour wait to obtain zapine for my back pain. Compelled to schedule a physiotherapist appointment for today when I wanted to consult a doctor yesterday. As a result, I'm stuck waiting 5 days in agony - Saturday, Sunday, Monday, Tuesday, and tomorrow before getting any relief ☹️☹️☹️🤬 Absolutely FURIOUS AND DISSATISFIED. THANKS A LOT.

Dvla service frustratingly slow and difficult to access

I submitted a document to the DVLA several months back... And it remains unprocessed Getting a response or scheduling an appointment is incredibly challenging, particularly since I'm unable to make phone calls at the early morning hour when their lines open due to my work commitments

Caring nurse made my blood pressure check easy

I visited the clinic for a blood pressure screening, and the nurse attending to me was incredibly warm and comforting. Her friendly demeanor helped me relax during the appointment. I truly appreciate her kindness and professionalism.

Terrible phone service ruins great medical practice

The healthcare team at this facility truly excel, unlike the reception personnel handling incoming calls. During my interaction, I was constantly interrupted and unable to articulate my concerns, with the staff member failing to comprehend my issue due to her lack of attentive listening. The Dr IQ service fails to meet its advertised standards: their website clearly states consultations submitted before 3pm Monday to Friday will receive same-day responses. However, I was informed I would receive a reply at their convenience, with no acknowledgment of the misleading information. The representative repeatedly restated her position and spoke to me in a condescending manner, making me feel completely disregarded.

Exceptional care for both child and parent

I've been to this medical practice multiple times with my toddler over the past year. The physicians, particularly Dr Mohammed, have consistently been exceptional and demonstrated the highest level of care for my child. They always attentively listen to my concerns and never make me feel hurried during consultations. Recently, I also sought treatment for myself, and the reception staff promptly called me back as they had committed, successfully arranging an appointment for later that day. I required a referral, which was processed immediately, and I was seen at the hospital within a fortnight. I genuinely cannot identify any shortcomings in their service. The reception team has also been consistently courteous during all my phone interactions. My sincere appreciation!

Hope found after years of medical uncertainty

Following consultations with three other physicians, Dr Hussain approached my medical issue with remarkable assurance and compassion, demonstrating truly exceptional professional standards. Updated after recent follow-up appointment, subsequent to my condition's recurrence. This interaction has been potentially the most distressing encounter I've experienced within the NHS healthcare system. Deeply concerning.

Fantastic spot for quick and delicious meal

Fantastic spot

Worst medical experience ever with terrible appointment system

Making an appointment at this medical practice is such a frustrating experience that I'd prefer never to return. If you're considering KCPCC as your healthcare provider, I strongly advise against it. While I understand that general practice clinics are facing challenges, this particular surgery falls far below the standard of other local options. My recommendation is to look elsewhere for medical care.