Patient Experience Summary

Patient feedback reveals a markedly divided experience at this medical practice, with significant variation in service quality across different areas. Positive feedback consistently highlights professional care delivery, particularly during procedural appointments where patients report compassionate approaches, thorough communication about treatment steps, and welcoming reception experiences. Patients frequently praise the efficiency of booking same-day appointments and walk-in availability, alongside courteous and attentive staff interactions during clinical visits.

Conversely, substantial concerns emerge around reception and administrative services. Multiple patients report persistent difficulties reaching the practice by phone, with unresponsive phone lines and lengthy hold times cited repeatedly. Appointment scheduling via telephone is described as consistently challenging, and new patient registration processes are reported to take extended periods. Reception courtesy is inconsistent, with some patients experiencing dismissive or discourteous interactions, though others note exceptional warmth at check-in.

Waiting times present another recurring issue, with patients reporting waits exceeding thirty minutes to an hour at reception areas. Communication barriers during phone consultations and unclear information provision have also been noted. While procedural and clinical care generally receives positive assessment, the booking experience, phone responsiveness, and reception interactions appear to be areas where service quality is less reliable and patient satisfaction is notably lower.

Appointment

52.14 %
Average

Reception

48.76 %
Poor

Cleanliness

72.45 %
Great

Care

56.89 %
Average

Respect

48.92 %
Poor

Seen on time

45.67 %
Poor

Filter

A

Anonymouse 2 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Excellent Service

Had a call today with Dr MCCauly, who took time out of his busy day to go through a full review of my elderly mother in-laws medication after being discharged from a recent stay in hospital. This has ensured that she has all the medications she needs going forward. Many thanks Doctor, for your time and patience, please keep up the good work that you do every day. Ian Sivell

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A

Anonymouse 4 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Minor Surgery

Dr Macaulay was professional throughout, helpful and reassuring. Would highly recommend him

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A

Anonymouse 8 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Very pleased. Thanks

I attended for a vasectomy and was very pleased with how it went. The staff were friendly and Dr Macaulay and Alex who carried out the procedure were excellent. Very professional set up.

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HS

Hanna-lou S. Google 8 months ago

Rating

Excellent!

Quick and painless blood draw

Got my blood drawn by V...absolutely top-notch experience, can't recommend him enough. Super friendly, with a cool name, and totally painless!

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HR

Harry R. Google 9 months ago

Rating

Excellent!

Smooth sailing through my vasectomy

I went in for my vasectomy and was thoroughly impressed by the entire staff. The procedure turned out to be much less intimidating than I had anticipated, and both the doctor and nurse were exceptional. The post-operative care and follow-up appointments were equally outstanding. If you're feeling anxious about getting this done, I can assure you there's absolutely nothing to worry about.

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GS

Gillian S. Google 9 months ago

Rating

Excellent!

Quick same-day help from dr macaully

I find myself reflecting on multiple consultations with this medical practice throughout the past two months. Each time I contact them, I'm consistently able to secure a same-day appointment. During today's visit, Dr. MaCaully demonstrated exceptional care, dedicating considerable time and effort to addressing my concerns. I am truly grateful for the attentive treatment I received ⭐️⭐️⭐️⭐️⭐️

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PP

Puneeth P. Google 10 months ago

Rating

Bad!

Rushed and cold doctor visit

Medical professionals displayed zero compassion. Communication was entirely lacking. An utterly disappointing encounter that left me feeling completely disregarded.

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JB

Jason B. Google 11 months ago

Rating

Excellent!

Surgery's comeback after covid challenges

Impressive medical facility that has embraced feedback following the pandemic and made meaningful improvements. Their current standards are significantly more refined compared to their previous approach.

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PP

Pam P. Google 11 months ago

Rating

Excellent!

Quick and smooth doctor visit

Absolutely thrilled with this medical procedure - they consistently offer immediate scheduling and walk-in availability.

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CH

Charlotte H. Google one year ago

Rating

Excellent!

Dr macaulay saved my checkup today

Dr. Macaulay demonstrated exceptional warmth and helpfulness throughout my latest appointment.

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NN

Nkechi N. Google one year ago

Rating

Excellent!

Quick tests and friendly staff

I received exceptional medical care at this practice. The staff, particularly Dr Macaulay and Victoria, were incredibly professional and friendly. The facility operates with remarkable efficiency, and diagnostic test results are processed and returned swiftly. Overall, this is a top-notch medical surgery that I highly recommend.

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DB

Daniel B. Google one year ago

Rating

Excellent!

Caring doctor and nurse put me at ease

My initial visit to this medical facility for a small surgical procedure was exceptional. Dr. Maculey and Nurse Lorraine provided outstanding care. The doctor thoroughly addressed my inquiries and effectively calmed my pre-surgery anxieties. Nurse Lorraine maintained a warm and comforting demeanor, and together they demonstrated the highest level of professional competence. My sincere appreciation goes out to both of them. ✂️

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BC

Billy C. Google one year ago

Rating

Excellent!

Friendly staff made my haircut smooth

Much appreciation to Dr Macaulay and Lorraine Barrett for a pleasant visit 💇‍♀️💇‍♀️

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JB

James B. Google one year ago

Rating

Excellent!

Surgery went smoothly with caring team

I want to express my gratitude to the physician and medical staff who performed my procedure. The doctor was exceptionally professional and courteous, while the nurse was incredibly supportive throughout the entire treatment. Her compassionate approach significantly helped me feel more comfortable during the surgery. My sincere appreciation goes out to both of them. 👍

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DF

Daniel F. Google one year ago

Rating

Excellent!

Early arrival saved the day

The staff at Knares medical practice greeted me with exceptional courtesy and warmth at reception, and I appreciated the calm, uncrowded waiting area. By arriving well ahead of my scheduled 12:10 appointment at 11:00, I benefited from an earlier slot due to another patient's absence, being seen by 11:10. The medical team in the operating theatre were incredibly personable and engaging, which significantly enhanced the surgical procedure. Their friendly demeanor made the entire experience remarkably comfortable and positive. Overall, the service was truly top-notch, and I cannot recommend this practice highly enough. My sincere gratitude goes out to the entire Knares medical practice team for their outstanding care and professionalism.

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DS

D S. Google one year ago

Rating

Bad!

Long wait times ruined my visit

The quality has significantly deteriorated lately. Possibly due to overwhelming demand? Whatever the reason, I can no longer endorse their services. Scheduling consistently runs behind, with wait times frequently exceeding half an hour. While a few reception staff members are exceptional, their professionalism is undermined by colleagues who clearly lack the interpersonal skills required for customer-facing roles - some people simply aren't cut out for this type of work and can't be trained to develop genuine empathy.

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LC

Linda C. Google one year ago

Rating

Excellent!

Friendly doctors who truly listen

My spouse and I consistently experience top-notch medical attention from the healthcare professionals at Knares clinic. Treatment is swift and well-organized for all our health concerns. We appreciate the thorough blood screenings and the physicians' clear, comprehensive explanations, who are always attentive and responsive to our questions and input.

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AG

Anthony G. Google one year ago

Rating

Bad!

Terrible phone wait with nasty attitude

Incredibly discourteous front desk staff after enduring a 30-minute phone hold as the fifth caller in line. What could possibly be so important that you consistently keep customers waiting without even offering a simple expression of regret!

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SS

Steve S. Google one year ago

Rating

Excellent!

Caring doctors who always listen well

Every physician I've encountered at the Knares medical center has been exceptional, with no unsatisfactory interactions. They consistently demonstrate a commitment to going above and beyond to provide assistance.

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YS

Yiannis S. Google one year ago

Rating

Excellent!

Doctors who truly care about patients

These medical professionals are absolutely fantastic! They consistently demonstrate compassion and empathy. My family has always been able to count on their support during our times of need. Heartfelt gratitude to them!!

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Patient Experience Summary

Patient feedback reveals a markedly divided experience at this medical practice, with significant variation in service quality across different areas. Positive feedback consistently highlights professional care delivery, particularly during procedural appointments where patients report compassionate approaches, thorough communication about treatment steps, and welcoming reception experiences. Patients frequently praise the efficiency of booking same-day appointments and walk-in availability, alongside courteous and attentive staff interactions during clinical visits.

Conversely, substantial concerns emerge around reception and administrative services. Multiple patients report persistent difficulties reaching the practice by phone, with unresponsive phone lines and lengthy hold times cited repeatedly. Appointment scheduling via telephone is described as consistently challenging, and new patient registration processes are reported to take extended periods. Reception courtesy is inconsistent, with some patients experiencing dismissive or discourteous interactions, though others note exceptional warmth at check-in.

Waiting times present another recurring issue, with patients reporting waits exceeding thirty minutes to an hour at reception areas. Communication barriers during phone consultations and unclear information provision have also been noted. While procedural and clinical care generally receives positive assessment, the booking experience, phone responsiveness, and reception interactions appear to be areas where service quality is less reliable and patient satisfaction is notably lower.

Appointment

52.14 %
Average

Reception

48.76 %
Poor

Cleanliness

72.45 %
Great

Care

56.89 %
Average

Respect

48.92 %
Poor

Seen on time

45.67 %
Poor
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