The Knares Medical Practice

Caring doctor who's been with us forever

For a decade, my two sons and I have been patients at the Knares medical practice, and throughout this time, our interactions with both the medical staff and physicians have been consistently exceptional. Every visit ensures we receive attentive care and a compassionate approach. Dr. Macaulay, in particular, has been an outstanding healthcare provider, meticulously managing my children's medical requirements since we first began consulting at this clinic approximately ten years ago.

Worst medical practice with terrible communication

If I could award less than zero stars, this place would get it. Newcomers to the area, steer clear of registering your family here due to their abysmal service. Expect to waste 1-2 hours just trying to reach someone, and when you finally do, their helpfulness rivals that of a wooden board. Dr. Macauley - is he even a legitimate medical professional? I'm questioning the origin of his medical credentials. First, his communication skills are severely lacking (his English is barely comprehensible), and second, he's known for prescribing incorrect medications to patients. IF YOU HAVE ANY CONCERN FOR YOUR PERSONAL OR FAMILY HEALTH, ABSOLUTELY DO NOT REGISTER HERE. IF YOU'RE ALREADY REGISTERED, I STRONGLY RECOMMEND FINDING A NEW GP IMMEDIATELY.

Friendly doctor helped me understand everything

From the moment I arrived, the staff at the clinic were welcoming and professional. Dr. Macauley was particularly exceptional during my consultation - he took the time to listen carefully, explained everything thoroughly, and made sure I fully understood my medical situation. His compassionate approach and attention to detail really impressed me.

Another smooth cyst removal by Dr Macaulay

I've once again undergone a cyst removal by Dr Macaulay. True to form, the procedure was precise, swift, and significantly more convenient than a hospital visit. Dr Macaulay continues to impress me as a top-notch physician who genuinely prioritizes patient care and, refreshingly, communicates with patients with respect and intelligence, unlike some of his less considerate colleagues.

Could be better

I want to speak or see a gp, instead I saw someone else a collbrative clinic, have I been resolved no so to help my condition I got drunk that cured the dizziness and other issues that were combined with each other.

Ignored at the front desk

Front desk personnel lack basic courtesy. They appear completely oblivious to guests standing right in front of them, waiting to be acknowledged.

Skilled doctor who really knows his stuff

Dr. Macaulay is absolutely fantastic - incredibly personable and highly skilled as a medical professional. The surgical facility was immaculate, and his expertise is completely unquestionable. I would definitely recommend and return to him without hesitation.

Doctor's compassion gave me hope

After meeting with my physician today, I am truly impressed by his empathetic approach and exceptional guidance. His genuine concern about my medical situation has completely reinvigorated my motivation to tackle the health challenge head-on. I am deeply appreciative of the time he dedicated to speaking with me, providing clarity and comfort even as he arranged my referral to the hospital for upcoming treatment. His compassionate manner has been incredibly reassuring during what could have been a stressful experience. My gratitude towards him is immense!

Caring doctors helped calm my surgery nerves

When I arrived, the welcoming receptionist quickly checked me in. I was feeling quite anxious about my upcoming minor procedure. However, the doctor and nurse were incredibly compassionate, putting me completely at ease. They engaged me in conversation throughout the entire process, effectively distracting me from my nerves. Whenever I visit, even for routine appointments, they consistently demonstrate exceptional care and attentiveness. Their genuine kindness and dedication are truly remarkable, creating an environment that can soothe even the most nervous patient. I am deeply grateful for their outstanding support.

Professional doctor put me at ease

Dr MacCaulay demonstrated exceptional professionalism during my consultation. He was incredibly reassuring, taking the time to clearly communicate each step of the process and what I could expect. He promptly completed my referral without delay. I truly appreciate his approach and care!

Compassionate care for my complex health needs

I feel incredibly fortunate to be registered with this medical practice. Given my intricate health challenges, they've been exceptional in securing timely appointments and managing referrals, which I deeply appreciate. Scheduling consultations is always straightforward, and the front desk staff are genuinely attentive and compassionate when addressing any of my concerns. My doctor consistently demonstrates remarkable dedication in providing comprehensive care for me.

Friendly surgeon made me feel at ease

Dr. Macaulay performed an excellent procedure and has a wonderful bedside manner. He's incredibly personable and easy to talk to. The entire medical team was compassionate and welcoming, making me feel completely comfortable throughout the entire experience.

Terrible clinic with zero help

Absolute bottom-tier medical service. They're completely useless and just redirect you to the emergency room for any issue, and even when dealing with something like insomnia, they refuse to provide any meaningful treatment or medication.

Rude receptionist hung up on me

The receptionist who picked up the call on February 28, 2024 was incredibly discourteous. She provided misleading information about the doctor's telephone consultation time. When challenged about the details, she abruptly terminated the call. Absolutely terrible service.

Terrible first night at this clinic

Absolutely terrible general practitioner. Steer clear of this doctor at all costs.

Moody dr michael ignored us completely

This GP surgery is absolutely the worst in all of England. I've encountered the most discourteous doctors imaginable. Their entire staff is extremely disrespectful, unprofessional, unhelpful, and completely devoid of compassion and empathy, even towards children. They appear thoroughly miserable, with Dr Michael looking particularly grim and not even acknowledging us upon entry. Their facial expressions clearly demonstrate their total lack of interest in helping or understanding patients. I brought my daughter in due to her synostosis, concerned about a potential infection, as she had been experiencing prolonged coughing and nasal congestion. Simply by requesting the doctor examine my child's tonsils, he became aggressive and insisted on the "one appointment, one issue" rule. He preferred scheduling another appointment for what would have been a two-second examination. He even accused me of being rude merely for asking him to check my child's throat. The service is unbelievably appalling.

Slow registration and poor phone communication

Scheduling appointments via telephone is consistently challenging. Typically, when they attempt to return calls, it results in a single ring before being redirected to an unanswered voicemail. The enrollment process for new individuals is incredibly slow, often requiring 1-2 months to complete. From my personal experience, I had to make over five separate visits just to verify my registration status. While my own details were processed within a month, registering my children took even longer, extending beyond two months.

Quick and smooth weekend clinic visit

I visited the walk-in clinic to receive my COVID booster and seasonal influenza vaccination, and I was genuinely impressed by the facility's organization. The waiting time was remarkably short, and the entire process was handled with exceptional efficiency. The personnel were not only courteous but also extremely supportive. Having a weekend walk-in clinic is a fantastic arrangement, particularly for those with demanding work schedules, as it provides much-needed flexibility.

Slow checkout line drove me crazy

Waiting in line for nearly three-quarters of an hour at position one is completely unacceptable.

Rude staff and terrible health care

I am deeply dissatisfied with the services provided to patients at this clinic. For over 18 months, I have been dealing with serious health concerns, and their response has been consistently inadequate - referring me to incorrect clinics, prescribing wrong medications, and displaying unprofessional behavior, particularly from Olatunde O Macaulay. The waiting times are absurdly long, and when you finally manage to contact someone, all appointments are already booked. Ironically, their walls are covered with statements about not tolerating rude patients, when their own staff exhibits extremely disrespectful conduct. I cannot comprehend how some of these individuals continue to work in medical practice. I strongly advise against scheduling an appointment with Olatunde O Macaulay, who is not only unprofessional but also appears racist. During my appointment, he claimed he had just returned from holiday and was dismissive of my attempts to discuss my health concerns. While I was in significant pain and feeling completely humiliated, he chose to converse with my brother about unrelated topics from my home country instead of addressing my medical issues. Fortunately, my brother accompanied me, and after the appointment, Mr. Jay Thakkar apologized for the degrading experience. However, my complaint remains unprocessed, and I continue to struggle with serious health problems without receiving any meaningful assistance. I cannot emphasize enough: avoid Knares Medical Practice at all costs.