The Knares Medical Practice

Quick and caring morning procedure

I phoned the clinic at 8 in the morning and secured a consultation with Dr Macaulay for the following day. During the appointment, he thoroughly outlined the required medical intervention and then performed the minor procedure, consistently updating me about each step. The attending nurse was also present during the surgery and provided delightful conversation, helping to ease my nerves while I remained unable to view the process. My overall experience with the medical practice was extremely positive 👍🏻

Impossible to reach customer support

Their customer support phone line is consistently unresponsive, which is completely unacceptable for a professional business.

Rude doctor blocked us in parking lot

My daughter had a medical appointment and parked in the clinic's parking area when one of the physicians deliberately blocked her vehicle for half an hour. Upon requesting her to move, the doctor took an additional 15 minutes to emerge and then proceeded to verbally assault us, claiming we were not permitted to park there and that the space was exclusively for medical staff. When we asked about signage indicating staff-only parking, she persisted in her aggressive behavior, repeatedly emphasizing her professional status. Despite us explaining that we had a distressed, hungry infant in the car, she remained incredibly discourteous. She arrogantly suggested we consult their website, which apparently indicates the parking arrangements.

Frustrating phone call with unhelpful staff

I recently experienced a phone consultation that was utterly frustrating. The representative failed to identify herself and immediately gave the impression that I was an inconvenience. Her speech was completely incomprehensible, and despite my repeated requests for her to speak more clearly, she remained unhelpful. When attempting to discuss my medical concern, she vaguely mentioned a blood test and X-ray (the only intelligible part of her communication). She even struggled to correctly state the name of her practice, pronouncing and spelling words incorrectly. Something as simple as providing a postcode became a challenging task, and the one she initially gave was nonexistent. I ultimately had to determine the practice's identity through my own detective work. 🤮

Staff too busy smoking to help patients

This medical practice lacks any semblance of professionalism. The staff consistently behave as if patients are interrupting their personal time. I was left standing idle while reception staff stepped outside to smoke. Despite calling ahead to explain I was 10 minutes late, the receptionist informed me I would not be seen and dismissed my appointment. When my son was called for vaccination, I asked about the specific vaccine, but no one could provide a clear answer. At the actual appointment, the nurse stated he did not require any vaccination. After being with this GP for three years, I can say there is only one doctor I find genuinely helpful and who treats my family with respect. Every other staff member, from doctors to nurses to receptionists, demonstrates a consistently rude and indifferent attitude.

Terrible doctors who don't listen at all

The medical staff display a profound lack of empathy, consistently speaking condescendingly and demonstrating minimal interest in providing meaningful patient care or showing basic human compassion.

Quick and helpful support

Expertly handled business interaction. 👍

Clean and speedy dental care

Efficient, expert assistance with top-notch, contemporary equipment and infrastructure.