Kynance Practice

Heartless receptionist destroys patient's hope for care

I just had an infuriating interaction with the receptionist at Boots Gloucester Road regarding a prescription issue during system downtime. When I explained my difficulty in traveling to another pharmacy due to illness, her response was dismissive and callous, suggesting that since I apparently walked there, I could go elsewhere. Her condescending tone, repeatedly emphasizing "I'm telling you," was completely unacceptable. The lack of compassion and professionalism from a healthcare support staff member was shocking. Her attitude was utterly disrespectful and showed zero understanding of a patient's challenges. This level of customer service is appalling and totally inappropriate. Kynance Practice should be ashamed and must urgently address this staff member's conduct.

Great service and speedy scheduling solution

Exceptional customer service! The staff was incredibly welcoming, and their communication was prompt. I reached out recently, and within just a few days, I secured a face-to-face meeting. I cannot speak highly enough about their efficiency and professionalism!

Unresponsive medical practice wastes my time

I checked the NHS website, which claims they welcome new patients, but I received absolutely no response when I tried to register.

Compassionate doctor makes medical review truly remarkable

Dr. Evans was incredible during my blood test consultation. Her compassionate approach and clear explanations made what could have been a stressful appointment truly pleasant. She walked me through every detail with such warmth and professionalism that I actually found myself enjoying the process. What an outstanding physician! Five stars without a doubt - thank you, Dr. Evans, for being such a remarkable healthcare professional!

Terrible doctor's office with zero patient care

Highly dysfunctional medical practice with extremely poor quality of care and service delivery.

Exceptional care from a truly compassionate medical team

Here is my account of my experience at this healthcare facility over the past three years. I continue to be thoroughly satisfied with the exceptional level of care, attentiveness, and support I receive whenever needed. From the front desk staff to the nurses and physicians, everyone demonstrates professionalism, expertise, competence, and a warm, welcoming demeanor.

Wonderful service with friendly and helpful staff

The employees demonstrated exceptional warmth, demonstrated remarkable patience, and provided highly attentive service.

Exceptional healthcare through decades of compassionate service

I've been receiving medical care at Kynance Practice since 1986, back when I resided in South Kensington. Over these past four decades, every single staff member has consistently provided exceptional service, from the perpetually upbeat front desk team to the compassionate nursing staff and the remarkable Dr McKeown. His warm and reassuring approach makes even difficult medical discussions feel manageable and supportive. The practice nurses are consistently welcoming, and I always feel completely at ease and secure under their professional care. Whenever I contact the practice, the receptionists are unfailingly helpful and accommodating. In fact, I genuinely anticipate my GP appointments - a sentiment not many patients can claim!

Skilled doctor but terrible front desk staff

Excellent physician, but the European staff's reception leaves much to be desired. The front desk employee displayed significant hostility, and the male supervisor was equally discourteous and unhelpful.

Dangerous delay threatens patient's critical heart medication

Absolutely appalling!! As a new patient relying on a complex regimen of four heart medications that are critical to my survival, I decided to proactively check on my prescription status. When I called to confirm it would be ready in three days, before my current supply runs out, the receptionist informed me that the in-house pharmacist must first review the prescription. They'll be available Wednesday, and then it requires an additional 48-hour processing period, meaning the medication won't be ready until Friday or Saturday. The problem? I'm completely out of tablets by Thursday. I am absolutely enraged!!!! The moment I obtain these essential medications, I'll be transferring my care to Colville Health Centre.

Caring doctors and nurses who truly listen

My name is D Wong. This general practitioner is exceptional! I wholeheartedly recommend them. I have been a patient here for over 15 years. Dr McKeough and Dr Mercey, along with Nurse Frances and the reception staff, are all simply outstanding. Dr McKeough embodies a traditional English approach. He dedicated 50 minutes to carefully listening to my concerns, providing support not just for physical health, but for mental well-being as well. He is incredibly helpful, patient, and genuinely compassionate. This morning, I saw Nurse Frances. I struggle with severe anxiety. She listened attentively and offered extensive guidance. Her care was remarkable, and she made me feel completely comfortable and understood. I never feel rushed or pressured during my visits. I have immense respect for all of them. They are truly wonderful human beings. I apologize for my imperfect English. But these words come straight from my heart!

Worst medical service ever experienced by foreign student

Absolutely terrible customer service. I've spent the entire day enduring discomfort, desperately waiting for a call from the physician, yet they couldn't spare even a brief moment to reach out and assist me. As a newly arrived international student in this city, I initially felt reassured by their healthcare system, only to discover how unprofessional and inconsiderate they truly are. What an utterly frustrating experience... they should be ashamed of themselves!

Compassionate care during a challenging pandemic moment

Ms Claudia, hailing from Colombia and working at the reception, provided invaluable assistance during my registration process at a challenging period. Despite being isolated during the COVID-19 outbreak, the clinic ensured I received the necessary support to complete my blood testing.

Incredible healthcare with compassionate and attentive staff

after reviewing the comments, i genuinely can't comprehend the negative feedback. 1. The front desk staff are exceptional, compassionate, and understanding. They schedule appointments as quickly as possible, maintain clear and frequent communication. 2. The nursing team attentively listens to your concerns and anxieties, effectively alleviating your worries 3. The physicians are absolutely outstanding! If you reside within their service area, you will receive excellent care from this medical practice

Amazing local surgery with incredible access

Despite some peculiarities, I've consistently felt privileged to utilize this medical practice for more than two decades. Excluding the pandemic period, having a walk-in clinic available every weekday is remarkably uncommon in London, particularly in the SW7 area. My relatives in Chiswick and East London were astounded that I could simply arrive without an appointment (before COVID). I recognize that most healthcare practices are currently experiencing significant challenges and operational stress. The staff are undoubtedly struggling as much as patients, and it's important to appreciate their continued presence and dedication.

Endless wait for medical report drives patient crazy

I'm in the process of obtaining life insurance from L&G, and they've submitted a medical report request to Kynance Practice on 11/12/2020. Notwithstanding numerous phone calls and online follow-ups, I have received absolutely no communication. I've been incredibly understanding, acknowledging the challenges posed by the pandemic and its impact on workload, but after nine months of waiting, there's still no response or explanation. Every single online request I've made regarding my medical report has been completely disregarded. This conduct is utterly unprofessional and completely unacceptable.

Convenient medical care in charming london location

Kynance Practice can be found at 7 Kynance Place in London, SW7 4QS, with access through a distinctive red door situated in Kynance Mews. A welcoming and supportive medical practice with attentive staff.

Exceptional doctor with compassionate and efficient care

I've been a patient of Dr. Mckeown since 2000, and in my opinion, he stands out as the most exceptional general practitioner I've ever encountered. He takes his time, carefully explaining his assessment of your health concern and the recommended course of action without feeling hurried. My experience getting the Covid vaccine at his clinic perfectly illustrates his commitment to excellent patient care: I was assigned a specific appointment slot, and after completing a brief form, I was swiftly vaccinated - the entire process took just ten minutes. This approach was far superior, more convenient, and significantly less anxiety-inducing compared to navigating a large hospital and potentially enduring a lengthy wait.

Friendly staff made my day awesome

Stopped by just now! Fantastic customer assistance 👍 much appreciated

Nightmare healthcare with zero communication and reliability

I've encountered the most frustrating general practitioner service imaginable. Their office consistently fails to start operations punctually, with the receptionist habitually arriving an hour behind schedule. My medication renewal, which was meant to be handled automatically, completely fell through. Whenever I attempt to resolve issues, there's invariably a miscommunication between the doctor's office and the pharmacy, forcing me to make repeated phone calls. As a full-time student, I absolutely cannot tolerate such an inefficient and disorganized medical practice!