Kynance Practice
Great! (22 reviews)
Great! (22 reviews)
Patient feedback reveals a mixed experience across the practice. Many patients commend the clinical expertise and compassionate approach of the medical team, alongside welcoming reception environments and attentive staff. Positive experiences highlight efficient appointment booking, prompt communication, and a reassuring care experience that instils confidence. However, significant concerns emerge around appointment access, with some patients reporting difficulties securing timely slots and registration issues for new patients.
Communication delays present a recurring problem, particularly regarding medical reports and prescription processing, where extended waiting periods have caused frustration. Reception courtesy varies considerably, with some patients experiencing dismissive or discourteous interactions that contrast sharply with reports of exceptional customer service. Prescription handling emerges as a specific operational challenge, with processing delays creating anxiety for patients managing complex medication regimens. The practice appears to deliver strong clinical care and support during consultations, yet operational inconsistencies in booking systems, administrative responsiveness, and reception interactions affect the overall patient experience.
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Reception
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Seen on time
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Patient feedback reveals a mixed experience across the practice. Many patients commend the clinical expertise and compassionate approach of the medical team, alongside welcoming reception environments and attentive staff. Positive experiences highlight efficient appointment booking, prompt communication, and a reassuring care experience that instils confidence. However, significant concerns emerge around appointment access, with some patients reporting difficulties securing timely slots and registration issues for new patients.
Communication delays present a recurring problem, particularly regarding medical reports and prescription processing, where extended waiting periods have caused frustration. Reception courtesy varies considerably, with some patients experiencing dismissive or discourteous interactions that contrast sharply with reports of exceptional customer service. Prescription handling emerges as a specific operational challenge, with processing delays creating anxiety for patients managing complex medication regimens. The practice appears to deliver strong clinical care and support during consultations, yet operational inconsistencies in booking systems, administrative responsiveness, and reception interactions affect the overall patient experience.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Sanju K.
9 years ago
Excellent!
Exceptional care from a top-notch medical team
Dr McKewon's practice is absolutely top-notch within the NHS primary care system! The entire medical team is exceptional, and Jody, the Practice Manager, goes above and beyond to ensure every patient receives excellent, personalized support with a warm and helpful approach.
Paul H.
10 years ago
Excellent!
Exceptional healthcare service beyond my expectations
Cannot praise this practice highly enough. Incredibly supportive, competent, and compassionate. The most outstanding NHS service I have ever experienced.