Laburnum Health Centre

Worse practice

They never even cared if I’m alive or not,never pick my calls even if I’m seeing symptoms of crisis maybe I need an advice or an antibiotics to treat my infections,I been register with them for 3years and I was forced to change practice when I end up being admitted at the hospital for a whole month…I will never recommend this gp to my worse enemy

Worst medical experience ever terrible wait time

If there were a rating lower than the lowest, I'd select it. I was scheduled for an 11:00 consultation, and the doctor requested I arrive earlier than planned. So I complied. By 10:20, I was present, only to be informed that the doctor was behind schedule. It's now past 11:45, and I'm still sitting here, waiting to be seen. Just remember, if you're merely 5-10 minutes late for your appointment, they'll outright refuse to see you.

Reliable healthcare with compassionate and attentive staff

I've been registered with this medical practice for a decade and have nothing but positive things to say. The front desk staff are welcoming and helpful, while the physicians are compassionate and proactive about recommending necessary health screenings. Scheduling a consultation on short notice is straightforward and convenient. Much appreciation for their excellent service.

Incompetent pharmacy staff left me without medicine

I visited the pharmacy to collect my prescription, only to discover it was not in their system. The NHS records confirm the medication was ordered five days ago, well beyond the standard three working days, yet they completely overlooked processing it. Their negligence is unacceptable. My medical certificate expires today, which means if I collect the medicine tomorrow, I'll incur additional charges. This is incredibly frustrating! 😡

Worst healthcare experience ever totally unacceptable

Just when you believe this general practice couldn't sink any further, they manage to descend even deeper. They now subject patients to an entire informational presentation before even attempting to connect, and after enduring this lengthy session, an automated voice coldly announces 'call list full, try again later'. The frustration of attempting to secure an appointment for the day is immense. As a direct consequence, I'm now forced to visit the Accident & Emergency department. This GP practice is effectively contributing to A&E overcrowding simply because they cannot handle a straightforward medical request efficiently.

Terrible service and impossible to get an appointment

These medical practitioners run the most incompetent clinic imaginable. Ever since the practice changed ownership, scheduling an appointment has become an impossibly frustrating ordeal, akin to attempting to penetrate an impenetrable fortress. When I try to explain my transportation limitations and request a telephone consultation, they completely disregard my circumstances and simply instruct me to try calling again later. I'm genuinely perplexed about the purpose of these healthcare professionals, as it seems none of them actually work a complete shift during the day.

Fantastic medical professional with exceptional patient care

Jenny is truly a delightful professional. Her attentiveness, warmth, and expertise were exceptional. She transformed my doctor's appointment into a positive experience, ensuring I received comprehensive care. Her outstanding service and genuine compassion made all the difference. My heartfelt appreciation goes out to Jenny. She is absolutely phenomenal.

Amazing medical team with heart and compassion

I am completely enamored with this medical practice. Each receptionist and every physician has been incredibly supportive. It's uncommon to encounter professionals who truly comprehend my needs. But this team absolutely gets me. I want to extend an enormous thank you to Jenny, who is an absolute rock star, always ready to help me through every single challenge. It's wonderful that I consistently get Jenny, and I wouldn't want it any other way 🥳 To all the physicians and the amazing reception staff, thank you for your unwavering support and exceptional compassion that goes above and beyond!! I wouldn't have made such progress without your incredible support!! 💙🫶🏻

Trusted healthcare partner for years

I've been a patient at this medical practice for an extended period and have consistently received top-notch care. My appreciation goes out to the LHC team.

Jeni saved the day with her amazing help

I reached out to the medical facility regarding my health documents, and initially, there was a misunderstanding with the nursing staff. However, a representative named JENI stepped in and successfully resolved my concern. She demonstrated exceptional customer service, displaying both kindness and professionalism. I'm truly grateful for her assistance during a moment of significant frustration. Some people are truly angels sent to help others in need 🙌🏽

Dangerous gp fails to support vulnerable patient

If I could give this general practitioner the lowest possible rating, I absolutely would. This medical practice completely mishandled my mother's repeat prescription, resulting in her being without essential medication for several days. Not only did they send the prescription to an incorrect pharmacy located an hour away from her, but they also dispatched the wrong medication on a REPEAT PRESCRIPTION. They showed zero accountability or remorse for their serious error. Given that my mother has been a patient at this practice for four years, I cannot attribute this mistake to mere coincidence. If you have any opportunity to choose a different general practitioner, I strongly urge you to do so, as I can confidently say there are superior medical practices in the same area.

Compassionate healthcare with exceptional customer service

I called the medical practice today and had a delightful conversation with a receptionist who went above and beyond to assist me. She was incredibly accommodating, and her soothing, compassionate tone put me at ease. I truly appreciate the guidance she provided regarding registering my father as a temporary patient. The interaction was exceptionally helpful and left me feeling satisfied.

Terrible service and impossible to book an appointment

I'd gladly award zero stars if possible - this is absolutely the most terrible general practitioner in the United Kingdom. I've been attempting to schedule an appointment, but despite making 50 calls throughout the day, their phone line remains perpetually engaged. I've been trying to secure an appointment for three months now, calling daily between 8:30 and 9:00, spending half an hour each time without successfully connecting a single call. When I finally managed to visit the GP's office in person, the staff were incredibly discourteous. I am utterly frustrated and completely disheartened by this entire experience 😡😡😡

Terrible healthcare service at this gp practice

Zero medical professionals present Unqualified nursing staff Impossible to schedule consultation Additionally, incompetent front desk personnel unnecessarily squandering resources and should be shut down Numerous community members have already relocated and sought care elsewhere

Smooth and hassle-free medical scheduling experience

Scheduling an appointment can be quite the ordeal

Dangerous treatment destroyed my baby's health

Terrible. What began as a minor allergic issue and mild skin dryness has escalated into a nightmare. My infant now suffers from widespread blisters, severe wounds, and multiple infections, compelling us to administer potent antibiotics to our six-month-old child. Medical professionals repeatedly diagnosed eczema and continued prescribing aggressive topical treatments and steroid medications. Despite 7-8 consecutive consultations, his health has only deteriorated. My son has been unable to experience restful sleep for more than a month. The images documenting my son's condition are heartbreaking

Terrible customer service and endless phone frustration

why is it impossible to reach their customer service? what's the purpose of instructing customers to call at 8:30am when all you encounter is an endless busy signal that cuts you off. It seems implausible that every single morning precisely from 8:30am to 9:15am the phone lines are constantly engaged. Whenever I visit their location in person, it's always empty - they can't possibly be so overwhelmed with work.

Terrible service and lack of compassionate care

I recently endured a deeply unsatisfactory experience with the NHS Laburnum Trust, and their service quality has left me utterly disappointed. The staff demonstrate a profound lack of empathy, consistently disregarding vulnerable individuals and displaying an unhelpful attitude. Their facilities feel sterile and unwelcoming, with poor accessibility that creates an uncomfortable atmosphere for patients and visitors. The administrative procedures are remarkably inefficient, resulting in prolonged scheduling delays and excessively long waiting periods. Their approach fundamentally jeopardizes the health and well-being of local community members. The trust seems to excel at generating negative experiences for everyone who seeks their assistance, making the entire interaction profoundly distressing. The overall standard of care falls far below acceptable levels, leaving patients feeling marginalized and unsupported in their time of need.

Frustrating scheduling and confusing healthcare experience

I've spent a whole week attempting to secure an appointment, and on the rare chance you actually succeed, the surgical waiting area is bizarrely deserted. Something seems off with their scheduling process.

Terrible health centre with endless waiting times

Absolutely the most terrible medical facility ever!!! It takes forever to even reach someone and schedule a consultation!!!!! Their service is completely unacceptable