Laburnum Health Centre

Terrible healthcare treatment at this gp nightmare

This general practice is absolutely horrendous - the most incompetent medical center in London. I've repeatedly requested medication I've been taking for over two decades to manage stomach acid, yet they persistently label me as delusional and refer me to psychological evaluation. How much longer must patients endure such disrespectful treatment? At previous practices, I always received medication for my stomach issues, but here they consistently refuse. Since transferring to this GP in January 2023, the same problematic pattern continues. I'm unable to obtain my stomach medication because they've failed to transfer my medical records from my previous GP for ten months. A decade ago, before a significant spine surgery, the practice manager claimed I was fabricating my medical condition, dismissing my concerns as nonsense. Ironically, by December 30, 2013, I underwent a complex spine operation at Queens hospital, and subsequently, all my visit records were mysteriously erased when I attempted to file a complaint. I strongly advise everyone to avoid this GP at all costs - they are without doubt the most incompetent medical practice in the entire United Kingdom.

Terrible doctor with zero patient care

Absolute nightmare of a general practitioner. Completely incompetent and unprofessional. Avoid at all costs.

Worst service ever absolute waste of time

Absolute zero rating would be my preference. This establishment has no purpose whatsoever. Total waste of time and resources! Attempted to check daily availability, and was told I must phone in to schedule - right then and there. The entire process is completely absurd and nonsensical. When you're seeking assistance, they provide absolutely zero help or convenience.

Fantastic medical practice with caring and helpful staff

I've recently transferred to this medical practice following the closure of my previous one. I must emphasize how thoroughly satisfied I am with their communication, support, and the overall experience of interacting with the staff. The entire team demonstrates exceptional expertise, maintains a courteous demeanor, and consistently instills a strong sense of trust and reassurance in me.

Frustrated patient struggles with medical access

The name is Maureen Quy. I'm rating this with 1 star since there's no lower option. Once more, I'm disappointed by the medical practice's service. It's impossible to schedule a doctor's appointment because of my work schedule from Monday to Friday, and I can't make calls at 8:30 AM. I've been left without pain medication because I haven't had a prescription in over a year. Apparently, I'm expected to see or book a phone consultation with a GP, but how can I do that? This system only works for people who are home all day. No worries, I'll just call emergency services and unnecessarily burden their resources.

Terrible service impossible to schedule an appointment

Getting a medical appointment here is practically impossible - your odds are better hitting the jackpot. Save yourself the frustration and skip the phone call altogether.

Frustrating healthcare with poor patient communication

First off, I've flagged the misleading reviews about booking appointments, which are unnecessary. This medical practice is antiquated and lacks a proper phone queuing system. I've been a patient for almost a year and consistently struggle to secure an appointment. Anyone with young children can request an appointment form directly at the clinic, which allows booking through their website. However, I'm uncertain if this applies to adult patients. Due to the extremely poor patient access and scheduling process, I am ultimately switching healthcare providers.

Compassionate care with friendly medical professionals

Exceptional customer care and delightful employees. Dr Alam demonstrates genuine compassion, communicates effortlessly, and truly listens. Scheduling 4 appointments recently has been straightforward, which is typical if you contact the office early in the day. The front desk staff are accommodating and welcoming. Implementing a call queuing system would further improve the ease of booking appointments.

Terrible service and impossible to book appointment

I'm a newcomer here, and the situation is incredibly frustrating. Because my regular GP was unavailable, I was redirected to Laburnum Health Centre. Yesterday, I attempted to schedule an appointment by phone. They instructed me to call back the next morning at 8:30 am. However, when I tried calling, the line was perpetually busy. Exasperated, I drove to their location in person. At the reception, I noticed a staff member chatting and laughing with a doctor while I continued unsuccessfully trying to reach them by phone. This experience is absolutely unacceptable - they seem to find the whole situation amusing, which is completely unprofessional and disrespectful.

Worst medical experience ever, stay far away

Scheduling a visit here is impossible, calls go unanswered, the employees are dismissive and uncaring. This business deserves serious investigation or should be forced to close. It's baffling how they continue to operate with such abysmal service.

Worst medical practice ever terrible service nightmare

If I could rate this medical practice at the absolute bottom, I absolutely would. They are a complete embarrassment with impossible appointment scheduling and staff who are incredibly discourteous. My daughter attempted to bring her young child in today due to significant eye swelling, only to be rudely dismissed and told no appointments were available, being instructed to call back the following day. She ultimately contacted 111 emergency services, who successfully arranged an appointment for tomorrow morning. This surgery is so incompetent that it genuinely deserves to be shut down entirely.

Incompetent doctor dismisses patient's serious health concerns

I'm completely baffled by the medical care I've received here. During my most recent consultation, the physician essentially dismissed my health concerns, telling me I must simply accept my symptoms without any attempt to understand their underlying cause. If this turns out to be something seriously wrong and my condition worsens, I hope the consequences will catch up with this uncaring doctor who seems more interested in his financial prosperity than providing genuine medical support!

Terrible surgery with zero patient care

This medical practice is an absolute disappointment. Booking an appointment is practically impossible, and the front desk personnel are incredibly obstructive, constantly attempting to push patients towards the 111 helpline. One can't help but wonder about their actual purpose. The facility is so ineffective that it deserves to be permanently closed down.

Great service from caring medical professionals

I had a positive interaction with this medical practice. The staff members are welcoming and supportive. I would suggest this general practitioner, their excellent physicians, and specifically Dr. J Pheura.

Waiting game at the clinic was frustrating

I showed up precisely when my scheduled slot was set. Despite this, I lingered in the waiting area for nearly a quarter of an hour. This did not leave a favorable impression.

Terrible medical care left me frustrated and ignored

The surgical team is incredibly unresponsive regarding the medication problems I'm experiencing, and they seem completely unwilling to provide any assistance or support.

Frustrating healthcare system fails patients during crisis

Absolutely unbelievable! I'm attempting to schedule a general practitioner consultation for my elderly mother, who has high blood pressure, on 17/04, and the automated system is claiming the medical practice is shut down for a holiday break. What holiday could possibly be happening in the middle of April? This establishment has truly descended into a complete embarrassment.

Terrible experience with unhelpful medical practice

This medical practice is absolutely terrible. Their customer service is nonexistent, and there seems to be no leadership or organization. Scheduling an appointment is practically impossible.

Terrible service and impossible to get an appointment

This medical practice is absolutely terrible. Their phone lines are perpetually unresponsive when scheduling appointments. Throughout the entire previous year, I was unable to secure a single consultation. The hospital itself advised me to follow up with this GP regarding my medical concerns. For the past five days, I have been persistently attempting to reach them by phone, all to no avail. Anyone who values their health and wants to avoid potential fatal consequences should immediately find a different healthcare provider. The level of negligence here is shocking and potentially life-threatening.

Terrible healthcare that could cost your life

An absolutely dreadful medical practice that defies all standards of patient care. The wait times are so extreme that one might literally perish before securing a consultation with a physician. This facility demands a comprehensive and urgent evaluation of its operations.