Lakeside Surgery

Friendly receptionist shines amid NHS challenges

The receptionists at this practice consistently demonstrate exceptional helpfulness and courtesy. Despite the well-known challenges faced by the NHS, the staff here manage appointment availability remarkably well. Their ability to navigate the constraints of limited scheduling options is commendable, reflecting their commitment to patient care. It's refreshing to encounter such professionalism in the face of systemic pressures.

Rude receptionist dismisses cancer concerns

Attempting to access the clinic for an appointment proved futile. Upon mentioning concerns about potential cancer symptoms to the receptionist, I was abruptly informed, "Nothing can be done. You'll need to call at 8 AM, but don't expect to secure a slot as all appointments are filled within 15 minutes." This level of service is utterly unacceptable. It's perplexing why the receptionist even inquired about symptoms. If I desired an uninformed opinion, I'd simply consult Google. Moreover, as a man in his mid to late forties grappling with cancer worries, having contributed to the NHS throughout my entire working life, a modicum of respect and consideration would have been greatly appreciated. The sole reason for awarding two stars is that the receptionist managed to lift her gaze when addressing me. Otherwise, this experience was entirely disappointing and left much to be desired in terms of patient care and professionalism.

Exceptional surgery: Unmatched service and care

The entire establishment is simply outstanding. The front desk staff's helpfulness and courtesy are unparalleled. Based on what I've gathered from various sources, this medical practice undoubtedly ranks among the finest, if not the absolute best, in the area. Their performance is nothing short of exceptional. I sincerely hope they maintain this level of excellence. My heartfelt gratitude goes out to the entire team for their remarkable service.

Quick and professional dental service

I consistently experience exceptional professionalism from this establishment, and their ability to accommodate same-day appointments is truly remarkable. The level of service and convenience they offer never fails to impress me.

Unprofessional receptionist ignores patients

I sat in the waiting area, observing the receptionist engrossed in a personal call on the office phone. Meanwhile, another line persistently rang, its shrill tone echoing unanswered throughout the space. It was disheartening to witness patients being disregarded as the receptionist prioritized discussing her private affairs during work hours. Such blatant neglect of professional responsibilities is simply unacceptable.

Excellent gp service: worth gold

I had an absolutely stellar experience with the new GP. Their expertise and care were truly exceptional, making me feel like I'd struck gold in finding such a skilled physician. The level of attention and professionalism displayed was remarkable, leaving me thoroughly impressed and grateful for the top-notch medical service provided. It's rare to encounter such outstanding healthcare, and I couldn't be more pleased with my visit.

Exceptional care and service at medical practice

I've had an outstanding experience with this practice. The front desk staff are incredibly accommodating and courteous. The physicians and nursing team demonstrate exceptional compassion, empathy, and a remarkable ability to relate to patients' concerns.

Swift efficiency: A quick sorting experience

The issue was resolved with remarkable speed and efficiency. The prompt handling of the matter left a positive impression, demonstrating a commendable level of responsiveness and competence.

Reliable service with friendly staff

I've consistently had a positive experience with this establishment. The employees consistently demonstrate courtesy and a willingness to assist. While they may not be able to work wonders, their service has always met my expectations. I've never encountered any significant problems during my interactions with them.

Positive experience at new surgery

Despite my relatively short tenure of about 18 months with this medical practice, I've encountered no problems whatsoever. The staff consistently demonstrate helpfulness and courtesy in their interactions.

Unresponsive dental office frustrates patients

It appears that reaching anyone at this medical practice is an exercise in futility unless you're willing to make a personal appearance. The staff's apparent inability to operate a telephone suggests a concerning lack of basic communication skills. One wonders how they manage to schedule appointments or address patient inquiries when they seem incapable of picking up the receiver. This glaring deficiency in their front office operations raises questions about the overall quality of care provided within the facility. Patients seeking medical attention deserve better than being forced to physically visit the premises just to have a simple conversation with the staff.

Friendly reception and clean surgery

I recently signed up at this medical practice, and I must say, my initial experience was quite positive. The receptionist who assisted me was exceptionally courteous and welcoming, which immediately set a favorable tone for my visit. Her demeanor left me with a great first impression of the entire GP surgery. Additionally, I couldn't help but notice the impeccable cleanliness of the premises, which further reinforced my confidence in the establishment. Overall, I'm grateful for the pleasant experience and am looking forward to my future visits here.

Denied smear test: Patient's frustration with NHS

I'm deeply disappointed by my experience with this healthcare provider. After being unable to return for my scheduled smear test due to COVID-related travel restrictions, I was shocked to discover I'd been removed from their patient list. When I attempted to re-register, they flatly refused. This is utterly unacceptable - cervical screening is a fundamental aspect of women's healthcare. I'm left feeling vulnerable and anxious about my health, wondering if there might be an undetected issue. The fact that an NHS-affiliated service would deny such a crucial preventive measure is appalling. This blatant disregard for patient care is inexcusable, and I intend to escalate this matter further. No woman should be denied access to potentially life-saving screenings due to circumstances beyond her control.

Frustrating experience with appointment booking

I phoned yesterday to schedule an appointment for my 4-year-old daughter at 11 AM. They informed me to ring back, which seemed reasonable enough. They assured me that if I called the following day, she'd be seen. So, I dialed today at 8 AM, attempting 15 times before finally getting through at 8:20 AM, only to be told there were no appointments available and to ring I-Heart again. It's utterly ridiculous that you can't be seen. After expressing my frustration, they phoned back half an hour later, suggesting I call 111 and request an appointment with one of their doctors. What nonsense - ringing 111 to secure an appointment with them while I'm already on the phone to their office! I've now called 111 and been told a doctor will ring me back within 6 hours. I'm thoroughly dissatisfied with how they've handled this situation and intend to file a formal complaint. If I could, I'd give this practice zero stars. If you're unwell or have a health concern, good luck getting an appointment with them!

Terrible clinic: Incompetent and rude staff

Appalling care. This establishment hardly deserves to be labeled a medical practice, given their blatant disregard for patients. One so-called "physician" stands out as the epitome of conceit and combativeness - a sorry excuse for a human being whose grasp of English is outmatched by that of a mere child. Their utter lack of professionalism and basic decency is truly shocking.