Lambert Medical Centre

Reception desk needs a buzzer system

I attended an appointment at the scheduled time but found the reception area unattended initially. After attempting to get attention, someone eventually came to the front desk. I would suggest installing a buzzer system to alert staff when patients require assistance at reception, particularly during times when the desk may be temporarily unmanned.

Reception staff seemed distracted during my visit

I visited to submit a prescription. The receptionist seemed inattentive, appearing distracted by conversation with a colleague and their computer screen. When I inquired about scheduling an appointment, I was declined and instructed to call instead. Additionally, my prescription and medication have not been provided to me, and I have been unable to reach anyone by phone despite attempting to call over a two-day period. I found this situation frustrating and feel the lack of communication regarding the status of my medication and prescription was unsatisfactory. I am quite disappointed with my experience at this practice.

Staff handled an emergency with calm professionalism

Visited the practice today to pick up new patient registration paperwork. During my time in the waiting area, I observed another patient experiencing a health issue. The team responded promptly, maintained their composure, and managed the situation with consideration for everyone present. Based on what I saw, the staff demonstrated professionalism and care, which reinforced my confidence in choosing to register at this practice. I hope everyone involved was alright following the incident.

Compassionate care from the whole team

A wonderful practice where every member of the team consistently treats you with compassion. I'm so pleased to have them as my surgery for myself and my family.

Reception team made booking really easy

I have only recently joined this practice. However, I would rate the clinical staff, nursing team and reception staff 10/10. They deliver excellent care and support, and deserve recognition for their efforts.

Always helpful and kind when I visit

I have seldom needed to attend my general practice, but on the occasions I have visited, the staff have consistently demonstrated helpfulness and kindness.

Staff went the extra mile when we needed help

While visiting the area, my partner became unwell. I'm incredibly grateful to the team here for their outstanding support during this difficult time. Your assistance made a real difference to us. Thank you very much.

Helpful reception staff made the difference

Excellent service and very supportive staff. The healthcare professional I saw demonstrated genuine care and a friendly demeanor. Outstanding service and a wonderful clinician. Thoroughly satisfied 😊

Felt listened to and well cared for

Both my spouse and I have consistently experienced outstanding care from all members of the team at the practice. We are very pleased with the service we have received and appreciate the support provided by everyone we have encountered.

Receptionists went the extra mile for me

Absolutely exceptional care at this medical centre. The clinical staff have been incredibly attentive and compassionate, ensuring every concern was addressed with utmost professionalism. The reception team are equally outstanding—always friendly, efficient, and willing to go the extra mile. I am deeply grateful for their support during this challenging time. Thank you for your help and ongoing support.

Frustrating phone lines and limited prescription contact hours

Extremely difficult to reach by telephone, as the lines seem to be constantly busy. The restricted availability for medication-related inquiries—only accessible between certain midday hours—feels inconvenient. It seems there would be significant benefit in implementing digital platforms for appointment scheduling and medication questions. If phone lines are frequently unavailable, wouldn't it be logical to offer these alternative communication methods?

Long wait for appointment, rude reception

The receptionist came across as rather curt when I enquired about scheduling an appointment regarding a hearing-related concern. The soonest available slot was nearly three weeks away, which felt like quite a lengthy wait.

Felt genuinely listened to and cared for

Excellent care provided, with appreciation for the team's commitment, effort, and dedication to patient wellbeing.

Long wait for spine injury follow-up

I feel my care has not been handled as effectively as I would have hoped, following a serious spinal injury. My situation remains unresolved even after several weeks have passed.

Appointment booked for the wrong person

Attended my scheduled appointment only to discover it had been arranged with an incorrect clinician. This resulted in a frustrating waste of my time.

Helpful pharmacy staff who really listened

Excellent pharmacy team Extremely supportive and thoughtful

Reception staff were friendly and welcoming

Excellent medical practice with outstanding clinical professionals and welcoming, courteous administrative staff.

Friendly reception made me feel welcome

The experience was excellent.

Staff listened and appointments ran on time

I have consistently found the entire team, including clinical staff and administrative personnel, to be attentive, supportive, caring and meticulous in their approach. Consultations typically run on schedule and patients receive thoughtful attention throughout their visits. The clinical team offers a range of treatment options and effectively collaborates with specialist services available through local hospital networks. I have no concerns about the care provided and would gladly suggest this practice to prospective patients.

Receptionists made the transition to adult care smooth

My local GP practice is a valuable resource for the community. I find the standard of care to be excellent and the clinical staff are willing to assist their patients. The reception team are friendly and the pharmacy staff are supportive in helping patients navigate various aspects of their healthcare journey. I would suggest this practice to anyone in the area seeking GP services.