Lambourn Surgery

Excellent practice

I have nothing but praise for Lambourn Surgery. GP surgeries are so often referred to negatively publicly but this practice deserves recognition for providing a personal level of attention and proactive follow up.

Phone team really went the extra mile

I absolutely love this medical practice as they consistently go above and beyond and are incredibly helpful and caring. When I've needed to ring on behalf of a close family member, they've been wonderful, and I genuinely don't know what I'd do without them. I do wish there was a similar facility closer to where I live! Thank you so much to the entire team.

Helpful service that always comes through

This practice is a helpful and competent service and like most NHS services is working very hard to provide an excellent service, which they do. Great work, you're doing well. Sometimes things don't move as quickly as some people might prefer, but you always deliver in the end. Well done.

Quick appointment and felt properly listened to

We are so fortunate to have such an excellent medical practice nearby! I was attended to promptly and my health worries were heard thoroughly, the clinician I saw was incredibly patient and knew precisely what to recommend and got things progressing! The front desk team were delightful as well, thank you 🤩

Reception staff made me feel welcome

The team at the front desk are extremely welcoming and supportive.

Seen quickly when I needed urgent help

Required an urgent appointment and was able to get seen at short notice. Much appreciated.

Couldn't get through on the phone

I would not recommend this practice based on my experience.

Reception and pharmacy staff were genuinely helpful

I'm unsure how this practice has received such a low rating, as they truly are excellent, which is why I felt compelled to share my positive experience. The entire team, including reception, pharmacy, nursing staff, and clinical practitioners, have consistently demonstrated exceptional service and helpfulness throughout my interactions with them, and I would rate them all five stars.

Booking system feels invasive and concerning

The booking system is quite unfriendly, and you are required to disclose your health concerns during the process. I have concerns about the security of this system, particularly given that the practice is operated by a private company rather than being NHS-run. I worry that patient information may not be adequately protected and could potentially be shared with third parties. I am dissatisfied with how this system operates overall.

Online booking system feels unnecessarily restrictive

The reception experience has been disappointing. The practice continues to restrict in-person appointments, which feels inconsistent given that other healthcare services operate differently. The requirement to book online, even for urgent matters, creates frustration. Interactions with staff have felt unwelcoming, and visits to the practice tend to be stressful rather than reassuring, which discourages me from seeking care when needed.

Online booking system ignored my preferences

The experience felt quite detached and impersonal. The appointment booking system required using an online platform, with a preference selected for telephone contact, yet all communications arrived through email instead. Additionally, there was concern about the clinical assessment provided without direct consultation or conversation with the patient.

Helpful practice with good facilities

Excellent experience and very supportive since becoming a patient, the practice is extremely well-resourced!

Always helpful and never too busy

Always accommodating and consistently available to assist.

Efficient booking and quick appointment

Quite satisfied with how smoothly everything ran

Staff were helpful and understanding

The team here proved to be quite supportive and accommodating.