Patient Experience Summary

Patients consistently report positive experiences with clinical care, reception courtesy, and the welcoming atmosphere at the practice. Staff are frequently described as friendly, professional, and attentive, with clinicians taking time to listen, explain procedures clearly, and provide reassurance. Communication and explanation of care are particular strengths, with many patients noting they felt heard and supported during appointments. However, several service challenges emerge across the feedback. The online appointment booking system presents significant barriers, particularly for elderly patients who struggle with digital processes, and some patients report extended delays in securing appointments. Referral coordination issues have caused frustration, with instances of incorrect hospital directions and multiple referrals sent to wrong locations. Additionally, responsiveness to complaints and test result requests has been inconsistent, with some patients experiencing delays requiring repeated follow-up contact.

Despite these access and administrative difficulties, the quality of clinical interactions and the care environment remain strong. Patients appreciate the clean, well-maintained facilities and the efficiency of appointments once they are scheduled. The practice demonstrates particular strength in continuity of care and building patient confidence, with many long-term patients expressing satisfaction with the standard of service. Improvements to the booking system and referral processes would address the main areas of concern raised in the feedback.

Appointment

72.86 %
Great

Reception

84.29 %
Great

Cleanliness

87.50 %
Excellent

Care

84.64 %
Great

Respect

85.00 %
Excellent

Seen on time

78.57 %
Great

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LB

Leisha B. Google 3 months ago

Rating

Excellent!

Friendly surgery with no issues to report

I have consistently had a positive experience at this practice.

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SH

Simon H. Google 3 months ago

Rating

Excellent!

Friendly staff and a clean practice

The appointment ran punctually, the team were welcoming, and the facility was well-maintained.

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MW

Maria W. Google 3 months ago

Rating

Excellent!

Quick appointment with helpful reception staff

Attended my yearly health check appointment in the morning. The visit was swift and well-organised, with the team being extremely supportive and attentive. Excellent experience overall.

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ES

Elchulito S. Google 4 months ago

Rating

Excellent!

Reception team made me feel genuinely welcome

The practice boasts a wonderful team that creates a warm, welcoming, and attentive atmosphere for patients. Having compassionate and approachable staff members is essential for an effective healthcare setting where they make the most of their available time to provide efficient and helpful support. 💖🌟👍

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KB

Ken B. Google 4 months ago

Rating

Excellent!

Happy with the surgery visits

Excellent service, very satisfied with all appointments.

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LC

Luz C. Google 4 months ago

Rating

Excellent!

Efficient service and felt genuinely listened to

Thoroughly satisfied with the pleasant visit and the prompt, effective care received.

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JB

John B. Google 4 months ago

Rating

Excellent!

Smooth appointment with a painless blood test

The appointment ran on schedule and I had a blood test performed, which was painless. The healthcare professional who assisted me was extremely helpful and thorough throughout the process.

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MW

Mick W. Google 4 months ago

Rating

Excellent!

Friendly reception made the visit worthwhile

Outstanding care and support for the health service 😊

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KK

Khasim77 K. Google 4 months ago

Rating

Excellent!

Long-term patient values consistent care

I have been a patient at this practice for two decades and have consistently experienced excellent care from the team.

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NS

Nalini S. Google 4 months ago

Rating

Excellent!

Steroid injections resolved my shoulder and heel pain

The GP was very good. I requested a steroid injection as I was experiencing significant pain in my shoulder and they provided it. Similarly, I had foot pain and received a steroid injection which proved to be effective.

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DH

David H. Google 4 months ago

Rating

Excellent!

Friendly staff made me feel welcome

The care provided was notably warm and conducted with a high degree of professionalism.

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SE

Stephen E. Google 4 months ago

Rating

Excellent!

Friendly reception made booking straightforward

Excellent experience! Much appreciated!

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MD

Mary D. Google 4 months ago

Rating

Excellent!

Nurse practitioner made me feel truly listened to

A brilliant senior nurse practitioner conducted my annual health check. They were kind, thoughtful, and helpful, with excellent technical skills during the procedure. 😀

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GC

Gary C. Google 4 months ago

Rating

Excellent!

Quick appointments and efficient care here

Excellent service as usual from this surgery, this week I attended for my routine annual health assessment and related tests. Everything was managed very efficiently, and I experienced only minimal waiting time on both visits. The healthcare team handled everything promptly and professionally. I have appreciated their swift response to previous health concerns in the past. Very satisfied with the care provided.

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JJ

Jae J. Google 4 months ago

Rating

Excellent!

Quick appointment for skin issue treatment

I received both topical and oral medication promptly to help manage my skin condition.

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NJ

Neil J. Google 4 months ago

Rating

Excellent!

Friendly staff who really listened

Quite welcoming and comprehensible

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SC

Siobhan C. Google 4 months ago

Rating

Excellent!

Nurse was personable and really informative

Attended an appointment with a healthcare professional for a routine health check. The clinician was personable, friendly and provided clear information throughout the visit. It was a positive experience overall.

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TO

Tim O. Google 5 months ago

Rating

Excellent!

Thorough examination and friendly staff made me happy

As always, I received a comprehensive assessment and appreciated the welcoming approach from the team. I was satisfied with the care I received.

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PK

Punitha K. Google 5 months ago

Rating

Excellent!

Smooth appointment and genuinely friendly staff

The appointment went smoothly and was completed promptly. The team demonstrated kindness, friendliness, and maintained a professional manner throughout.

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MM

Megan M. Google 5 months ago

Rating

Excellent!

Helpful staff who actually listen to patients

Excellent and attentive healthcare professionals who demonstrate genuine concern for their patients' wellbeing. This is the finest general practice I have attended.

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Practice Response Rate
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About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01293 514340
  • Langley Corner Surgery Ifield Green, Ifield Crawley West Sussex RH11 0NF

Patient Experience Summary

Patients consistently report positive experiences with clinical care, reception courtesy, and the welcoming atmosphere at the practice. Staff are frequently described as friendly, professional, and attentive, with clinicians taking time to listen, explain procedures clearly, and provide reassurance. Communication and explanation of care are particular strengths, with many patients noting they felt heard and supported during appointments. However, several service challenges emerge across the feedback. The online appointment booking system presents significant barriers, particularly for elderly patients who struggle with digital processes, and some patients report extended delays in securing appointments. Referral coordination issues have caused frustration, with instances of incorrect hospital directions and multiple referrals sent to wrong locations. Additionally, responsiveness to complaints and test result requests has been inconsistent, with some patients experiencing delays requiring repeated follow-up contact.

Despite these access and administrative difficulties, the quality of clinical interactions and the care environment remain strong. Patients appreciate the clean, well-maintained facilities and the efficiency of appointments once they are scheduled. The practice demonstrates particular strength in continuity of care and building patient confidence, with many long-term patients expressing satisfaction with the standard of service. Improvements to the booking system and referral processes would address the main areas of concern raised in the feedback.

Appointment

72.86 %
Great

Reception

84.29 %
Great

Cleanliness

87.50 %
Excellent

Care

84.64 %
Great

Respect

85.00 %
Excellent

Seen on time

78.57 %
Great
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