Langley Corner Surgery

Admin team processes things quickly and efficiently

The administrative team are very attentive and ensure that matters are handled promptly and efficiently. When you see a clinician, you receive the assistance you require without unnecessary delays. This practice deserves commendation for their service. Having been a patient for nearly a year, I find the experience significantly improved compared to my previous surgery.

Staff were friendly and helpful throughout

The team demonstrated a helpful and welcoming approach.

Staff listened and took time with me

The team demonstrated genuine care and attentiveness throughout my recent visits, providing an excellent experience.

Helpful reception and efficient appointment

The reception staff were extremely accommodating and the clinician provided a prompt and effective consultation.

Friendly staff made me feel welcome

The team demonstrated a welcoming and supportive approach throughout my visit.

Felt rushed and dismissed without proper examination

This appointment fell short of expectations. The clinician appeared dismissive and did not take time to engage with my medical background, despite my efforts to convey the ongoing consequences of a previous injury. I was interrupted multiple times and directed to self-refer to a specialist service, despite being aware of substantial waiting times and currently experiencing significant discomfort and functional limitations that have considerably affected my daily life. I have invested in private treatment for an extended period without improvement. The treating professional had suggested I follow up with my GP. I also brought up a new skin concern, particularly given my previous skin condition history. This was not thoroughly examined or addressed with appropriate reassurance, which felt inadequate given the circumstances. Rather than exploring further investigation, management options, or support, I left the appointment feeling undervalued for raising the issue. The appointment lacked structure, clear next steps, or compassionate engagement — it was a hurried, inattentive consultation that left me feeling overlooked and unsupported. The standard of care provided was disappointing. Follow up: Be aware that follow-up communication may be limited. I submitted a formal complaint and was told I would receive a callback early in the following week. Several days have now passed without any contact. It appears that patient concerns are not treated as a priority. Responsiveness to feedback has been lacking.

Friendly nurse made me feel at ease

I had my yearly health check performed by a pleasant and approachable healthcare professional who created a welcoming and at-ease atmosphere throughout the appointment.

Always helpful and welcoming reception staff

Consistently excellent practice with staff who are always willing to assist.

Online booking system needs serious improvement

The reception team are wonderful and very supportive, however the appointment booking process itself feels disorganised and quite irritating. I had to wait several days for an appointment since my matter wasn't time-sensitive, but the online system repeatedly suggested an alternative type of appointment that wasn't what I needed. Eventually I visited the surgery in person to get help working through the system and to arrange a proper in-person consultation. Overall it wasn't a particularly positive experience, and I don't believe the technology has made things better.

Friendly nurse made blood tests feel easy

I recently attended my annual review appointment with a member of the nursing team. The clinician was exceptionally friendly and worked with great efficiency throughout the session. She demonstrated excellent technique when taking blood samples, which can sometimes be challenging. She created a comfortable environment for conversation and offered valuable guidance regarding my current medications. I was disappointed to learn that she would be departing the practice shortly to pursue another opportunity elsewhere. This is unfortunate, as she was clearly a valued member of the team. I would certainly recommend her services to others and wish her well in her future endeavours.

Always happy with the care here

I consistently feel satisfied with my medical practice, as the care provided is consistently of a high standard.

Phone appointment felt genuinely caring and kind

I had a telephone consultation with a healthcare professional and was very satisfied with the level of care I received, which was delivered with genuine warmth and understanding. Thank you.

Friendly reception made me feel at ease

The reception team were welcoming and the surgery was well-maintained. The healthcare professional conducting my appointment was considerate, provided clear explanations throughout the procedure, and helped me feel relaxed during my visit.

Couldn't fault the service received

I have been very satisfied with the standard of service provided.

Friendly reception made me feel welcome

Extremely pleased with the service provided at this practice, much appreciated.

Welcoming approach made me feel valued

Had my routine health review with a member of the clinical team who was cheerful, friendly and conducted themselves professionally. I really enjoy being a patient at this practice!

Staff really went the extra mile for care

Excellent healthcare professionals, with certain team members demonstrating exceptional commitment to ensuring patients receive thorough and attentive care. I'm pleased to have been a patient here for many years.

Helpful advice and good listening

Excellent service. Good advice provided.

Appointment ran on time and felt heard

A good appointment that ran on schedule with a pleasant healthcare professional and my prescription was approved. Thank you.

Staff were kind and found me a quick appointment

I found all the staff members I encountered to be kind, courteous and friendly. They were very accommodating and even though I had made a mistake with my appointment timing, I was still seen. The clinician I met with gave me plenty of time, listened carefully to my concerns and explained everything in a clear manner. I left feeling reassured that I was receiving appropriate care. I then needed to arrange a blood test and the reception team managed to find me an appointment very quickly. I departed the surgery with peace of mind, satisfied that everything had been properly arranged.