Langley Corner Surgery

Friendly team made me feel welcome

I appreciate the care provided by the team at this practice.

Reception staff took time to find suitable appointment slots

My family and I have recently become patients at Langley Green Corner Surgery. The entire team demonstrates genuine attentiveness and creates a welcoming atmosphere. The front desk personnel are particularly friendly and make a real effort to accommodate your scheduling preferences when booking appointments. I submitted a prescription request for my son, which was processed and authorised by a clinician before being forwarded to our pharmacy remarkably quickly. The GP we were assigned to was exceptionally supportive and took time to explain how the practice operates. They made my children and me feel welcomed and assured us that the surgery is committed to providing assistance whenever required. I'm grateful for such a positive experience.

Friendly staff who always help out

I visit my local healthcare practice and the staff are consistently friendly and welcoming. They are always keen to assist with any queries. I am very satisfied with my experience there!

Friendly staff who really listened to me

The team here was very welcoming and demonstrated genuine compassion throughout my visit. I really appreciate the support I received.

Felt heard and given proper time

I felt that my concerns were heard and that the healthcare professional made time available for me. I didn't experience any sense of being hurried during the appointment.

Friendly reception made booking straightforward

Welcoming and supportive

Felt heard despite the booking hassle

Like most GP surgeries, securing an appointment presents its challenges. The requirement to complete a form at a specific time can feel inconvenient, particularly for matters that might be resolved through electronic communication. Additionally, there can be delays in scheduling routine appointments, which may prove tiresome. That said, based on my interactions with the practice and the consultations I have attended, my experiences have been favourable overall. I have consistently felt heard and received care delivered with genuine warmth and understanding.

Long-term patient valued by caring staff

I have been a patient at this surgery for over 50 years and have consistently found the clinical team and support staff to be exceptional. They are all remarkably considerate and caring, and I would wholeheartedly recommend this practice to anyone seeking healthcare services.

Online booking system left us without answers

I am quite frustrated as I have been unable to book an appointment through the online system for my elderly relative. After multiple attempts using the online form, I have been directed to submit a question instead, with suggestions to attend accident and emergency or contact the out-of-hours service. This approach feels unhelpful, and I am uncertain whether a response will be received today, or if contact may be delayed until the following week given the day of the week.

Helpful staff made me feel reassured

The entire team demonstrated helpfulness, politeness and professionalism throughout my visit. The clinician I saw was particularly friendly, conducted a thorough assessment and provided reassurance. I couldn't have asked for better service from this welcoming GP practice. Thank you to everyone involved. 😊

Staff were helpful and attentive throughout

I had a positive experience with the team members at the practice.

Felt genuinely listened to and respected

A highly personalized and professional encounter that felt non-judgmental throughout.

Felt heard during helpful phone consultation

I received a telephone call from my GP regarding my ongoing health matter. The clinician asked me several questions and informed me that a referral to a specialist would be arranged. The conversation was straightforward, efficient and easy to follow. I felt listened to and my confidence has improved significantly. I have been a patient at this practice for many years.

Helpful nurse but rushed appointment time

The senior nursing staff member was very helpful. They were reassuring and kind throughout, though it was a shame there wasn't more time available.

Punctual appointments and a clean, spacious waiting room

I have attended the surgery on several occasions and have been very satisfied with the experience. The appointment system runs smoothly, with timely reminders and punctual scheduling. The clinician I see is meticulous and caring, particularly during my child's routine appointment. The facility itself is pleasant, featuring a comfortable and hygienic waiting area with ambient music. I would happily recommend this surgery to others. The only factor preventing a five-star rating is the parking situation. The car park lacks dedicated spaces for parents with young children due to limited capacity. When spaces are unavailable, parking on the surrounding streets becomes necessary, which is inconvenient when managing a pushchair.

Helpful staff gave me good advice

Supportive and constructive guidance

Hard to book but worth the wait

Excellent service once you manage to secure an appointment!

Helpful reception staff made the visit smooth

Excellent

Felt heard and supported at my appointment

I attended my appointment with a concern that was causing me considerable distress. The healthcare professional I saw was genuinely kind and supportive.

Felt listened to during my appointment

I had an appointment and the clinician was very good.