Langley Corner Surgery

Quick appointment with friendly staff

The appointment was efficient and straightforward. The team demonstrated their typical helpfulness and welcoming manner throughout the visit.

Doctors who actually listen and explain

Healthcare professionals who take time to listen and provide clear explanations, absolutely excellent service many thanks.

Easy to book an appointment here

Straightforward booking process; outstanding care received during the visit

Felt listened to and well explained

The healthcare professional I saw was lovely. They explained everything they were doing. Very friendly and empathetic.

Helpful staff made me feel welcome

The nursing team, medical staff, and reception personnel were genuinely pleasant and provided excellent assistance.

Bit of a wait but friendly and helpful

Had to wait a little longer than expected, but everything went smoothly once I was called in :)

Felt at ease during minor procedure

A minor procedure was carried out at the practice. The experience was excellent, with a welcoming atmosphere that helped put me at ease. The subsequent follow-up appointment was equally positive. The facilities are clean and well-lit. The clinical team demonstrated professionalism throughout. The reception staff were very friendly and approachable.

Attentive nurse took time to listen

Seen by an amazing member of the nursing staff who was very attentive and provided me with the information I needed. Excellent service.

Long wait times and poor communication

Disappointing experience overall.

Professional team who really listened

Demonstrated a professional approach combined with a caring manner.

Friendly reception made the visit straightforward

An excellent service provided by this surgery. Keep it up!

Felt listened to and put at ease

The nursing staff member was excellent, demonstrating professionalism throughout the appointment and taking time to explain matters clearly. I felt at ease and comfortable during the consultation.

Difficult to book appointments and get responses

Extended delays when attempting to book appointments without resolution. I have been experiencing bleeding and bowel difficulties with concerning test results. I have needed to seek assistance from other healthcare services as the practice has not provided adequate support with referrals, and I was directed to an incorrect hospital on the day of a scheduled procedure, which caused considerable stress. Multiple referrals were sent to the wrong locations, creating significant confusion. I have not yet received appropriate support for my condition. When I requested to arrange an appointment through the online system, the practice did not complete the booking and required me to submit several requests before receiving a response. Similarly, when I asked for my test results, they were not provided promptly and I had to make repeated requests, which was frustrating and inefficient. I hope the service will improve in the future.

Receptionists cheerful and prescriptions processed quickly

We relocated to the area two months ago and have had an excellent experience with the local surgery. The reception team members are friendly and supportive, and the clinical staff have demonstrated attentiveness and professionalism. I would gladly suggest this practice to others. The coordination with the local pharmacy is also very positive. When prescriptions are requested through the surgery, they are processed promptly and available within a few days, with the pharmacy staff being equally welcoming and efficient.

Online booking system stressful for older patients

Today would have been a four and a half star rating, if it weren't for the requirement to book appointments online. At my age, I struggle with modern technology and find the process quite stressful and anxiety-inducing. The reception staff were extremely helpful, and the clinician I saw was warm, engaging and personable. However, I would ask that consideration be given to older patients who find speaking directly with people less daunting. I even had to telephone the surgery to confirm I had completed the online process correctly, which meant it didn't actually save time for either of us. The surgery itself was immaculate. I have been attending for many years now.