Laurel Bank Surgery

Very average practice.

The GP that I have seen a number of times lacks compassion and empathy. Doesn't listen properly to what you are saying as she's too busy typing on her computer. I always leave feeling unheard. Her interest seems to lie in dermatology which I'm sure she's very good at. Perhaps she should work as a dermatologist full-time and give up her part-time GP work. Patients deserve better than this. I have seen other GP's within the practice who are very good.

Perfect care at my local clinic

Absolutely couldn't ask for a more exceptional medical practice.

Worst medical experience of my life

Unprofessional and dismissive doctor who lacks basic medical competence and displays a condescending attitude towards patients.

Amazing healthcare experience from start to finish

Exceptional medical care from the front desk to the physicians to the dispensary. Every staff member is incredibly warm, supportive, and courteous. I wholeheartedly endorse this entire practice to everyone. Immense gratitude to each and every one of you for your outstanding assistance. Martin Dwyer

Fantastic care from start to finish

The medical staff, including physicians and nursing personnel, as well as the front desk team, are truly outstanding.

Compassionate doctor provides clear and personalized care

Consulted with Dr. Jake Winning. Extremely supportive. He attentively considered my input and then shared his professional insights, explaining the rationale behind his recommendations. Much appreciated.

Caring doctors let down by frustrating administrative chaos

The medical care provided by the physician is top-notch, but the administrative side falls short of expectations. The staff appear well-intentioned and seemingly committed to delivering quality service, yet I find myself needing to voice complaints to ensure basic tasks are completed. Take the recent survey, for instance - it was practically impossible to fill out online, and they failed to call me at the pre-arranged time. Their communication is riddled with unnecessary technical language. As someone who dedicates their life to caregiving, my time and tolerance are already stretched thin, and these administrative inefficiencies only add to my frustration. Consequently, I now limit my interactions with them to urgent situations only.

Great service from start to finish

Welcoming and supportive staff across the entire medical facility, with courteous and attentive personnel from the front desk to the clinical areas, including both nursing and physician teams.

Exceptional healthcare with convenient medical services

Absolutely the top primary care clinic I've experienced. They offer convenient on-site blood work and have a pharmacy right within the facility. My physician and entire medical team are incredibly supportive and accommodating.

Flexible scheduling saved my busy workday

I have a demanding work schedule from early morning to late evening, and I was pleasantly surprised to be given a convenient appointment slot at 7:45 PM. The flexibility and consideration shown by the service provider are truly commendable and greatly valued.