Lavender Hill Group Practice

Reception kept me waiting without explanation

Following notification of my appointment by the front desk team after a half-hour wait, I was subsequently informed that the pharmacy professional was unavailable and no member of staff was able to provide clarification regarding the situation.

Felt heard and treated with respect

I attended an appointment in early July and felt at ease throughout the consultation. The healthcare professional demonstrated genuine understanding and treated me with courtesy and respect. They took time to listen carefully to my concerns and provided helpful guidance regarding my health matters. The care was delivered in a highly professional manner and was much valued. Having received care from this practitioner over several years, I would confidently recommend them to other patients.

Friendly staff who really listened

Welcoming, accurate, and exceptionally supportive. Truly excellent experience.

Didn't feel heard during my appointment

I found it difficult to follow what was being communicated to me.

Felt listened to and well supported

Extremely satisfied with the overall experience.

Easy booking with minimal waiting time

The booking process was straightforward and convenient, with minimal waiting time upon arrival. The staff member I encountered was wonderful and displayed excellent interpersonal skills throughout my visit.

Thorough explanation of next steps provided

My visit was handled with attentiveness and professionalism. The healthcare provider made an effort to outline the subsequent steps and assured me that I would receive further communication in the coming days.

Supportive and helpful appointment experience

The healthcare professional I consulted with demonstrated a supportive, helpful and professional approach. The care I received was excellent.

Friendly reception staff made the visit pleasant

The healthcare professional demonstrated a friendly demeanor and worked efficiently. We felt fortunate to receive such care.

Caring staff made me feel genuinely welcomed

From the reception staff through to the clinical team, I experienced attentive, courteous and informative care, along with a warm greeting. The healthcare professional who performed my blood test provided helpful guidance and demonstrated excellent knowledge that made the process straightforward to understand.

Always treated with respect and dignity

I had a blood test appointment and was consistently treated with respect and dignity throughout my visit. Regardless of when I attended or called, the service remained welcoming. On occasions when there were delays, staff were apologetic and considerate. All members of the team I encountered demonstrated professionalism, courtesy, and friendliness.

Appointment wait long, didn't feel heard

I had to wait a fortnight before I could be seen, and when I finally attended, I felt that my concerns were not properly heard. Rather than engaging with what I was expressing about my symptoms, I was simply offered laboratory investigations.

Friendly staff who really listen

The medical staff consistently demonstrate warmth and attentiveness in their interactions with patients.

Long-term patient with reliable care

I have been a patient at this practice for over 6 years and would certainly suggest it to others.

Friendly reception and quick appointment booking

Excellent experience with the practice

Long-term patient with one disappointing visit

I have been a patient at this practice for many years since childhood, and have generally had positive experiences. There was one occasion when the service fell short of expectations, but overall the clinical team has provided good care.

Disorganized practice left me seeking alternatives

Disorganized approach. The team seemed unhelpful and the overall system felt chaotic. The quality of care at this practice has deteriorated over time. My most recent visit has led me to consider switching to a different GP surgery after being a patient for many years.

Friendly reception made the visit pleasant

Thoroughly satisfactory experience throughout.

Quick response through online messaging system

Submitted a query through the online messaging service. Received a telephone response within an hour, with an in-person appointment offered shortly after. Excellent service.

Felt genuinely listened to during appointment

Excellent healthcare professional who demonstrated genuine care and considerable competence in their role. Highly satisfied with the experience.