Lavender Hill Group Practice

Friendly staff and quick appointments at my new gp

In contrast to my previous general practitioner, this medical practice stands out as truly exceptional. The front desk staff consistently demonstrate courtesy, professionalism, and genuine warmth. Every physician I've consulted has proven to be highly skilled, empathetic, and thoroughly dedicated to their work. I feel incredibly fortunate to have found a healthcare provider where I feel completely comfortable, can receive prompt attention, and have the continuity of seeing the same doctor - a level of care that seems increasingly uncommon in today's healthcare landscape.

Caring Staff Made My Doctor's Visit Better

Absolutely delighted with this medical practice! The front desk team is incredibly friendly and genuinely committed to providing assistance, which truly enhances the experience when dealing with health challenges. These are undoubtedly the most exceptional doctors I've ever encountered - a heartfelt thank you!

Good practice. Bad doctor

Dr Theo Criswell lacks empathy and is extremely condescending. Worst Doctor I have ever met.

Caring Doctors Who Look After My Mum

The Lavender Hill Group Practice is truly exceptional, with Dr. Carter and Dr. Swan standing out as remarkable healthcare professionals. They have been providing outstanding care for my mother over the past few years, consistently demonstrating their expertise and compassion. Tina and Victoria are equally impressive, showing the same level of dedication and empathy in their roles. The reception staff are consistently courteous, maintaining a friendly demeanor both on the phone and in person at the surgery. I want to express my heartfelt gratitude for the incredibly caring, attentive, and efficient service provided by the entire team. Their hard work and commitment are truly commendable, and I feel completely confident that my mother and I are receiving top-notch medical care. A perfect 100/100 - an absolutely outstanding and excellent medical practice! 👏👏 ☺️🤗

Disappointed After 35 Years of Loyal Care

Completely dissatisfied! Our family has been associated with the Lavender Hill Group Practice since its early days, back when it was run by just four physicians, about 35 years ago. In those times, whenever we required medical attention, we could secure an appointment within 1-3 days. Now, we'd consider ourselves fortunate to get a doctor's slot within the next week! The underlying issue is clear: the doctors are accepting an excessive number of new patients, consequently neglecting their long-standing, older patients!

Terrible Customer Service at the Front Desk

The service at this establishment is appalling, and the staff, particularly the receptionist manager and her colleague, are incredibly unhelpful and unprofessional.

Booking Appointments Became a Hassle

I've consistently encountered exceptional care from the physicians at this medical facility. NEVERTHELESS, scheduling an appointment has become increasingly challenging. Previously, booking was straightforward through the NHS app, but they have discontinued this option. Currently, patients can only 'request' appointments during specific office hours. This approach seems to create an unwarranted obstacle for individuals seeking medical assistance, and I find it perplexing that a healthcare provider would implement such a restrictive system.

Friendly team made my checkup easy

Outstanding medical practice with an exceptional team. The doctors, nurses, administrative staff, and receptionists are all truly remarkable and provide top-notch care and service.

Fast Action for My Trapped Nerve

I want to convey my deepest appreciation and respect for the Physiotherapy team at the practice, particularly Mr Chris Cleaver, who has been instrumental in my treatment. To summarize, the trapped nerve affecting my L-4&5 vertebrae, which has significantly impacted my left leg and recently my left arm since October 2023, is being expertly managed by Chris Cleaver, following the proactive intervention of Dr Dana Khoriati. While my previous attitude towards physiotherapy was somewhat lukewarm, Dr Dana Khoriati's encouragement about the practice's investment in physiotherapy prompted me to follow her advice. Within just three weeks, I had an MRI at the Wilson Hospital (with excellent staff) and Chris Cleaver scheduled a session the very next day to analyze the results. Chris Cleaver instills immense confidence. As part of the LHGP, he collaborates closely with GPs and has rapidly transformed my treatment. He immediately booked a consultation after my appointment with Dr Dana Khoriati, promising to plan a therapy course right after my scan. In today's challenging NHS landscape, this responsiveness is truly exceptional. The clear advantages of an in-house Physiotherapy service are evident. There are no prolonged waiting times because the practice operates as a cohesive team focused on maintaining overall health. Their proactive approach reminds me of the NHS's former reputation. I'm deeply thankful to Dr Dana Khoriati for her swift action and to Chris Cleaver for being even more expeditious. I recall how Dr Catherine Kroll, now retired, transformed the LHGP into a comprehensive health center decades ago, establishing a Diabetic Clinic well ahead of its time, alongside excellent nursing services and additional facilities. Chris Cleaver is presenting my MRI scans at a multidisciplinary meeting to obtain the best advice for addressing my pinched nerves. During our second session, he has already scheduled a follow-up call to discuss the recommended treatment. Dr Dana Khoriati highlighted that one of his strengths is his robust connections with local hospitals. I am immensely grateful for the forward-thinking approach that has enabled my treatment within just 4-5 weeks of my emergency appointment. Having been with LHGP for over 45 years, I've witnessed its evolution into a model demonstrating how the NHS should function. Heartfelt gratitude to Drs Catherine Kroll, Dana Khoriati, and Dr Zuberi, who ensured I saw a Royal Marsden oncologist during a concerning time. From GPs to nurses and now the in-house Physiotherapy team, these are truly remarkable professionals. Thank you, thank you, thank you.

Caring Doctors Who've Helped My Family Since 1997

I've been a patient at This GP practice since 1997, and I've consistently received exceptional care. Both myself and my children have found the doctors, nurses, and receptionists to be incredibly competent and professional. They genuinely listen to patients' concerns without making anyone feel uncomfortable, always treating people with respect and compassion. The service I've experienced with my children has been outstanding, and I cannot express my gratitude enough. I am truly thankful for the five-star level of care they provide. Thank you, thank you so much! 🙏

Nurse Lindsey and Dr. Qurashi Saved the Day

Outstanding healthcare experience at this medical center. The team provides top-tier service that truly stands out. Nurse Lindsey and Dr. Mohammed Qurashi have been particularly exceptional in their care and support. I cannot speak highly enough about this practice and would enthusiastically recommend them to anyone seeking quality medical attention.

Reliable Care at Lavender Hill Practice

We've been patients at the Lavender Hill GP practice since relocating to Clapham over five years ago, and we have absolutely no intention of switching. This truly represents the quintessential family medical center, delivering dependable and caring health services to all patients. While you might encounter different practitioners during visits (though the option exists to see a consistent GP with potentially slightly extended wait times), every single clinician I've encountered demonstrates genuine consideration and empathy, consistently willing to invest additional moments to provide comprehensive care. My experiences have been characterized by punctual appointments with zero prolonged waiting periods. The appointment scheduling process remains relatively uncomplicated, and during urgent situations, they genuinely strive to accommodate same-day consultations or conversations. Recent technological enhancements have streamlined prescription requests and booking procedures - demonstrating the practice's ongoing commitment to improving patient experiences. The waiting area maintains a welcoming atmosphere, and both administrative staff and medical professionals radiate friendliness. In summary, an exceptional medical practice that leaves absolutely nothing to criticize!

Quick appointments and caring doctors

I'm absolutely thrilled to be a patient at this medical practice. Truly exceptional in every way. Consistently able to secure consultations, whether via telephone or face-to-face. Without a doubt, the finest general practice I've encountered in my 13 years living in the United Kingdom. Dr. Rob Seal, Dr. Tahira Zuberi, and the entire medical team are outstanding. The reception staff are equally fantastic. I cannot recommend them highly enough :)

Smooth Morning Check-In at Airport

Fantastic service! Efficient and polished.

Caring Team Made My Medical Visit Easy

The team here is incredibly welcoming, supportive, and competent. I'm thoroughly impressed and cannot speak highly enough about their exceptional service.

Dr O Goode was fantastic and caring

On December 19th, I consulted with Dr. O Goode at the Lavender Hill Group practice, and I cannot speak highly enough of her exceptional care. Her approach was comprehensive, meticulous, and compassionate. The referral process was swift, with an appointment scheduled within a fortnight, and I was particularly impressed by the follow-up call to confirm my appointment and discuss the results. My sincere gratitude goes out to the entire team for their outstanding service. I am truly appreciative.

Friendly Staff Made My GP Visit Easy

An exceptional encounter with a general practitioner in London that truly stands out. I want to specifically highlight Dr Rob Seal and HCA Victoria Radford, who demonstrated remarkable professionalism and responsiveness. Their accommodating approach and efficiency were outstanding. I am genuinely grateful for their patience and attentiveness - words cannot fully express how much their care means to me.

Great local practice with caring staff

Recently switching from a different neighborhood medical center, we've been thoroughly impressed with this practice. The reception team is welcoming, and the nurses and doctors demonstrate genuine compassion and responsiveness. Booking appointments is convenient through both telephone and online channels. Their triage process is streamlined, and we feel reassured knowing urgent consultations can be secured if necessary. We couldn't speak more positively about this healthcare provider.

Friendly Receptionists Made My Day

I recently switched medical clinics after being thoroughly unhappy with my previous healthcare provider. Although I haven't required any medical consultations at LHP so far, I wanted to express my sincere appreciation for the wonderful reception staff who consistently go above and beyond to address my inquiries and support my needs. They are absolutely fantastic! What a refreshing and positive experience for me! :-)

Maria at reception made my day

I simply can't speak highly enough about this medical practice! They're truly exceptional, and even during peak hours, they go above and beyond to assist patients! The receptionist Maria is consistently warm and supportive! I want to express my deepest gratitude for all the incredible effort you put in!