Lavender Hill Group Practice

Best GP I've Ever Had in Pandemic

I'm not typically one to leave reviews, but locating a reliable general practitioner is such a challenge that I felt driven to share my experience! This truly is the most exceptional GP I've encountered. Sadly, I've relocated and now have a different doctor, which is incredibly disappointing! Throughout the pandemic, they were incredibly supportive and remarkably responsive to my needs. They even proactively reached out to my specialist to verify all details before issuing my prescription. Their level of care and attention is simply outstanding! They consistently provide prompt appointment scheduling as well. I cannot emphasize enough how highly I recommend this medical practice!

Rude Front Desk Staff Ruins Medical Practice

The medical professionals at this practice are highly competent, but the reception staff significantly undermine the overall experience. One particular employee answers calls with an abrupt "YEAH?" and communicates in a manner that suggests patients are an absolute inconvenience - creating an unwelcoming environment for individuals seeking healthcare. Attempting to handle administrative tasks like updating my address or requesting prescription refills becomes an exercise in frustration. When I call, I'm consistently redirected to email, and when I ask for the specific email address, I'm tersely told it's on their website. After waiting on hold for nearly half an hour, requesting the email address directly results in an exasperated staff member reluctantly reading it out. It begs the question: why maintain a phone line if the staff are so unwilling to provide basic customer support? While I recognize the practice is undoubtedly busy, a minimal demonstration of courtesy and understanding towards patients would make a substantial difference. The prevailing atmosphere suggests patients are viewed as an irritating disruption rather than individuals seeking care. The staff's attitude is so consistently poor that I genuinely worry it might discourage people from seeking necessary medical attention.

Rude Receptionists Ruined My Prescription Request

The medical staff here are phenomenal!! Consistently compassionate and supportive. However, the front desk personnel are absolutely terrible. Whenever I contact them, they display such a dismissive and unpleasant attitude. Just today at 14:25, I requested a prescription renewal - something they've routinely handled by phone for the past three months - and the receptionist flatly refused and offered no alternative. It consistently feels like they're disinterested in providing service and eager to brush patients off as quickly as possible. I cannot recommend this practice at all.

Great team when things get hectic

The staff consistently demonstrate exceptional attentiveness and are quick to respond, going above and beyond even during peak, hectic periods.

Terrible first impression at front desk

Absolutely appalling front desk staff. Incredibly discourteous and condescending.

Skilled Doctors, Terrible Front Desk Attitude

Excellent medical facility marred by discourteous, unaccommodating, and unprofessional front desk personnel. Truly disheartening.