Lawson Road Health Centre

Reception staff were dismissive and unhelpful

The reception staff were unhelpful and dismissive, often interrupting conversations and appearing to overstep their role. The clinical staff also seemed unprepared, requiring to look up information during consultations. Overall, the experience fell short of expectations across the practice.

Helpful callback and quick appointment offered

I received a phone call from the practice as promised the previous day. An appointment was offered for that same day, which proved to be really helpful. The clinician listened carefully to my concerns and I achieved a positive outcome. The service was excellent and I have no complaints.

Front door locked at closing time without warning

Arrived to submit a test with 10 minutes remaining before closing time, but found the front door locked. The reception staff appeared to notice but did not acknowledge the situation and continued their discussion. The practice closed at 6.

Receptionists stretched, but GPs truly listen

The reception staff can sometimes present challenges in their interactions, though it's clear they manage a particularly demanding position. Once you're able to consult with a GP, whether in person or by phone, you encounter genuinely caring and empathetic professionals. I've had the opportunity to see multiple practitioners at the surgery, and I consistently feel that my concerns are genuinely heard and valued. When appropriate, they're proactive in arranging any necessary referrals and additional support.

Staff listened and followed up thoroughly

Outstanding medical practice in the area, without question. The team demonstrates exceptional professionalism and interpersonal skills, treating every concern with equal importance regardless of complexity. They have provided care for multiple members of my family, and consistently ensure thorough follow-up on all matters. I cannot recommend them highly enough, as they exemplify the highest standards of their profession.

Staff listened and helped with my concerns

Excellent team that makes a genuine effort to assist with whatever concerns arise.

Staff understood my needs without the internet

The team members are exceptionally supportive and understanding when I contact them by phone. The clinician responds promptly to discuss my health concerns and has arranged for me to attend a specialist appointment. The practice is well-organised and operates professionally. They are considerate of the fact that I find digital communication methods challenging and accommodate this accordingly.

Reception dismissed urgent baby health concern over phone

My husband contacted the practice regarding concerns about our newborn's umbilical area, which was not healing as expected. During the night, we noticed discharge and bleeding from the site. When we called to report this, the healthcare professional indicated this was outside their scope and declined to examine our child. We felt this response was inappropriate and concerning, particularly given the potential risks involved. It seems inconsistent that parents are often held responsible for complications when medical professionals are unwilling to assess symptoms that may require clinical attention.

Needle phobic but felt completely at ease

I had an excellent experience during my blood test appointment. Despite being anxious about needles, I found the procedure to be completely painless. The healthcare professional who performed the test was exceptionally reassuring and demonstrated genuine kindness throughout, making the whole experience much more comfortable than I had anticipated. I'm very grateful for the care and attention I received. 🤗

Helpful phone consultation sorted my concerns quickly

I required guidance from a healthcare professional regarding deteriorating symptoms connected to my respiratory condition. I have been a patient at this practice for more than two decades and have consistently received good care. I submitted a request through the online system asking to be contacted by phone. The practice sent a message confirming that I would receive a call, which came through later in the day, and I recognise the demands on their time. The consultation was excellent and provided the same quality as an in-person visit, with a treatment plan arranged along with helpful guidance that addressed the underlying issue effectively. This is clearly a well-organised practice.

Quick access to same-day appointments here

Really pleased with this practice. The entire team demonstrates friendliness and helpfulness, and I've consistently been able to access a GP appointment on the same day when needed. Face to face consultations have been arranged promptly whenever required. Grateful thanks to all the staff for their swift attention during today's visit.

Receptionists dismissed my health concerns

This practice has been very disappointing. There have been ongoing problems with prescription management. When contacting reception about persistent digestive concerns with concerning symptoms, the response felt dismissive and unhelpful, with suggestions to call back another day to join a waiting list. The experience has been frustrating enough that self-care has seemed like a more reliable option than the support provided by this surgery.

Staff went the extra mile to help

I'm aware that the practice makes considerable efforts to support their patients. I believe the critical feedback that exists is rather unjust. I've observed that certain individuals can be discourteous toward the team and raise concerns about relatively insignificant matters.

Reception staff were dismissive and unhelpful

The staff members demonstrated unprofessional conduct and a lack of interpersonal skills. There appears to be a concerning absence of empathy and consideration in their approach to patient interactions.

Phone lines answered promptly and helpfully

I have contacted the surgery multiple times over recent months and have had no complaints. The phone is consistently answered by someone who provides a courteous and supportive response. When a clinician returned my call at the promised time, they were extremely helpful and attentive.

Phone photo diagnosis delayed proper treatment until Monday

I contacted the practice this morning to arrange an appointment for my teenage daughter, who had developed a skin condition. After researching online, I believed I had identified the issue as a fungal infection requiring medical treatment. A clinician from the practice called back and declined to see my daughter in person, instead requesting a photograph of the affected area. My husband provided a photo, but I found myself needing to follow up for a response. When I eventually spoke with the clinician, she advised that my daughter did not require treatment and provided a link to information about what she thought my daughter's condition might be. However, the images in the link did not appear to match my daughter's actual symptoms. I attempted to call back, but this occurred on a Friday evening when the practice was closed. Consequently, any potential treatment has been postponed until the following week. I found this approach to be unhelpful and believe that an in-person consultation would have resulted in a more thorough assessment, provided reassurance to my daughter, and enabled prompt treatment to be arranged. We are disappointed with the level of service received.

Staff were helpful and got things done quickly

The entire team at this practice demonstrates excellent efficiency, helpfulness, and a pleasant demeanor.

Receptionist hung up when I complained

I had a very negative experience with the reception staff. When I requested to know who I was speaking with so I could raise my concerns with management, the call was terminated abruptly.

Prescription delays and unhelpful reception staff

I have consistently experienced delays with prescription processing, with waits typically exceeding an hour on multiple recent occasions due to various issues. The reception team has generally been unhelpful and displayed a dismissive attitude. I would not recommend registering at this practice unless you have considerable time and patience to spare given the service difficulties encountered.

Quick appointment responses made the difference

Excellent practice. Having relocated from a different surgery in the area, I found this one to be exceptional. The entire team is wonderful and when you require an appointment, they typically respond within a couple of days.