Lawson Road Health Centre

Confusing location with another practice nearby

It was confusing having two surgeries located on the same street, each with a pharmacy attached.

Kind staff made me feel welcomed

The entire team at this practice has consistently demonstrated kindness, helpfulness and a high level of professionalism. I am extremely satisfied with the care and service provided. The pharmacy team members are equally courteous and supportive!

Receptionist went above and beyond for me

During an afternoon contact with the surgery in my capacity as a community healthcare professional, I received exceptional assistance from a particularly helpful member of the reception team who went the extra mile to support me.

Helpful team took my chest pain seriously

I recently experienced chest discomfort and contacted my GP practice. The entire team demonstrated exceptional helpfulness throughout my visit, including the reception staff, the clinician who responded to my initial call, the healthcare professional who performed my diagnostic test, and the doctor I consulted in person. Everyone showed considerable patience and conducted a comprehensive assessment.

Friendly reception staff made the visit pleasant

Courteous and satisfactory care provided

Helpful pharmacy staff despite being under pressure

Excellent medical practice with outstanding clinical staff, and the pharmacy team are incredibly supportive and accommodating despite operating under considerable strain.

Quick appointment and friendly reception staff

Seen promptly upon arrival, with a welcoming and supportive team throughout the visit.

Staff really went the extra mile

Excellent medical practice. The entire team demonstrates genuine commitment to providing quality care and support to their patients.

Friendly reception and straightforward booking

I have consistently had positive experiences with this practice.

Long-term patient, but receptionists could be warmer

I have been a patient at this practice for a considerable length of time. The clinical staff have consistently provided excellent care and have always been courteous and unhurried during appointments. However, I feel that the reception team could occasionally benefit from adopting a warmer approach when interacting with patients.

Felt genuinely listened to during appointment

The medical professionals at this practice are excellent. They conduct comprehensive consultations and I always feel that my visits are valued and worthwhile.

Reception staff didn't listen to my requests

Avoid at all cost !!! Rude and unpleasant clinical staff member. Simple requests appear to be difficult for certain team members to comprehend. Despite expressing a preference not to receive calls from this particular staff member on multiple occasions, contact continues and causes distress to my family. As a carer, the practice makes my responsibilities considerably more challenging due to what I perceive as a lack of understanding. My own healthcare provider and practice are far superior and I feel sympathy for the patients at this surgery.

Reception staff could be more welcoming

Unfriendly reception staff..Clinical team members are excellent..

Caring approach with plenty of time

Nothing but praise. The clinical staff have been very attentive and I have never felt hurried during my appointments.

Receptionists could be friendlier, doctors are supportive

Sometimes the receptionists can be a bit rude but the clinical staff are excellent. Particularly one clinician who is very supportive. Another clinician has also been very supportive. These two are my favourite healthcare professionals.

Receptionists need better training than doctors

The clinical staff are excellent, however the front desk team could benefit from additional training based on my recent visit.

Felt genuinely listened to during appointment

The finest healthcare professionals

Practice staff were genuinely helpful with accessibility needs

I have been attending this practice for a few months now and have found the entire team to be exceptionally supportive towards both myself and my family member who has significant health needs. I would strongly encourage others to consider this practice.