Leadgate Surgery

Struggling to get through on the phone

The practice is excellent overall, though the telephone system could benefit from improvement. It's quite difficult to get through by phone, which is somewhat surprising given that staff don't appear to be frequently occupied with calls when visiting in person.

Doctor dismissed my concerns without listening

The clinician adopted a condescending manner and seemed reluctant to address the specific concern I presented during my appointment, instead attempting to redirect the conversation elsewhere.

Dismissive approach left me feeling unheard

The medical staff appeared disinterested in providing assistance, and the visit did not result in any improvement to my situation. Additionally, their manner came across as rather condescending.

Friendly reception and quick appointment booking

Outstanding practice in the local area. Consistently delivers excellent care.

Asked to leave without receiving treatment

I had a very negative experience at this practice. During a recent visit, I was asked to leave and was not provided with treatment after expressing concerns about a staff member to someone in the waiting area. The staff member in question overheard this conversation and requested that I depart, despite feeling I had not been disrespectful towards them directly. I found this response disproportionate to the situation. Additionally, I felt that the clinical staff came across as condescending during my interactions with them. I would not recommend this practice and would suggest exploring alternative options elsewhere. I felt frustrated that my concerns were not received well, particularly as I believed I was simply voicing a genuine perspective.

Phone lines impossible, visit in person instead

A well-run facility overall, though contacting them by telephone proves extremely difficult. The most effective method of communication appears to be visiting the surgery in person.

Efficient booking system and helpful reception staff

Excellent Healthcare Service