Leagrave Surgery

Fantastic local gp surgery with caring staff

The medical practice consistently delivers excellent and streamlined service. I find securing appointments and phone consultations remarkably straightforward. I am truly grateful for the outstanding assistance and care you provide. Your dedication means a great deal to me.

Great nurse made vaccines stress-free experience

The healthcare professional who administered my infant's vaccinations was incredibly compassionate and skilled. Her demeanor put me at ease and helped calm my nervous feelings about the procedure.

Terrible service and impossible emergency appointments

Terrible medical practice. It's now impossible to secure an urgent consultation without first completing a lengthy form and waiting up to 48 hours for a response. I'm done with this healthcare provider.

Fantastic service that exceeded my expectations

Fantastic encounter

Frustrating delay with medical test results nightmare

I've been stuck in limbo for a month waiting on my blood test results. Every time I reach out, I'm met with the same frustrating response: "The doctor hasn't reviewed them yet, try calling back on Monday." It's incredibly annoying and feels like I'm getting the runaround.

Terrible healthcare service that needs major improvement

Insufficient medical staff and practitioners in the region, limited appointment slots, and excessively prolonged wait periods.

Terrible customer service from rude phone staff

Getting through to them is a nightmare - their phone support is incredibly slow. The front desk staff come across as arrogant and dismissive, acting like they're doing you a favor. They desperately need to improve their customer service approach and professional demeanor.

Exceptional care and compassionate staff every time

Since becoming a patient here four years ago, I've found nothing but satisfaction. The team at this medical facility is incredibly supportive and friendly. Recently, when my sister required surgical intervention, the nurse named Tolu was particularly exceptional. She demonstrated remarkable compassion and maintained the highest level of professionalism during my sister's entire recovery journey.

Compassionate nurse tolu made my day better

During my appointment, I met nurse Tolu, who displayed exceptional warmth and compassion towards me throughout our interaction.

Great service from friendly medical professionals

Despite the negative feedback in previous reviews, we decided to give this place a try. Our 10:30 appointment led to being seen by Dr. Jabeen after just 10 minutes, and she was incredibly pleasant. I have absolutely no issues to report. Whenever I contact the reception, I rarely find myself waiting long to have my call answered, and the staff consistently demonstrate a helpful attitude. I sincerely hope this level of service continues. Appreciate it.

Amazing service from friendly front desk staff

The front desk staff deserve my heartfelt appreciation for their consistently warm and supportive demeanor.

Excellent care at this friendly medical facility

The personnel and medical professionals here are consistently accommodating, and I have absolutely nothing negative to report about my experience.

Appointments now hard but staff remain excellent

When I initially registered with this medical practice last year, it was fantastic! Booking appointments was a breeze, and consultations were consistently punctual. Nowadays, securing an appointment feels like an insurmountable challenge, even when I dial precisely at 8am or 2pm. It's truly disheartening because this surgery was once exceptional. I'm puzzled by negative comments about the staff, as my interactions with the receptionists have always been pleasant and supportive. They remain courteous and helpful during every call. The doctors continue to be compassionate and understanding. The real disappointment lies in the deteriorating appointment system, which now mirrors the frustrating experiences of other medical practices: nearly impossible to schedule a consultation.

Worst medical experience ever terrible doctor

A disrespectful medical professional who completely disregards patient time, forcing me to wait an excessive 50 minutes past my scheduled appointment. Not only did they fail to apologize for the significant delay, but they also spent a mere five minutes providing a diagnosis. Utterly dissatisfied with the entire experience.

Terrible service and unprofessional medical staff nightmare

The most dreadful surgical experience I've ever encountered. The front desk staff were incredibly discourteous and completely uncooperative. People like these should absolutely not be working in customer service roles if they have such a negative attitude! This place is so terrible it doesn't even merit the lowest possible rating.

Mixed care with terrible front desk service

While certain physicians like Dr. Jabeen are exceptional, the front desk staff are dismally inadequate. Their consistent demeanor is marked by discourtesy, unhelpfulness, and a striking lack of professionalism, which becomes even more aggravating considering calls are documented, yet they appear to suffer no repercussions. It's perplexing how whenever a patient attempts to discuss concerns with management, the supervisor mysteriously vanishes. The hiring standards for reception seem remarkably low, with seemingly no emphasis on proper training or even the most fundamental customer service skills.

Scary decor ruins otherwise great medical practice

The medical practice is generally commendable, but scheduling appointments is incredibly challenging due to their constant busyness. Moreover, they've positioned an object that triggers my most profound anxiety right in the hallway, which makes me dread coming to the clinic and actively avoid visits because of this specific issue.

Friendly staff made my small surgery experience great

Despite the procedure being quite minor, the staff at this facility are incredibly welcoming and supportive!

Worst restaurant experience ever avoid at all costs

Terrible customer experience. Staff were unhelpful and completely disinterested in addressing my concerns. The level of professionalism was shockingly low, and I felt completely ignored. Would not recommend this business to anyone seeking quality service.

Horrifying medical care that left me traumatized

The medical personnel here are shockingly unprepared, with physicians and nurses who seem to rely on internet searches rather than professional expertise. I've never encountered healthcare professionals who appear so utterly unqualified and inept!