Patient Experience Summary

Patients consistently report positive experiences with clinical care, noting that staff demonstrate courteous communication, compassionate care, and professional competence across consultations, nursing services, and pharmacy interactions. Appointment booking and scheduling are frequently praised for efficiency and convenience, with many patients able to secure same-day or next-day access. Reception staff are often highlighted for warmth and responsiveness, and patients appreciate the welcoming environment and attentive listening during consultations.

However, some patients have experienced challenges with appointment access, describing the booking system as rigid and unpredictable, with difficulties reaching the practice by phone and inconsistent instructions about when to call. Communication gaps between practitioners have been noted as concerning, particularly when different doctors review test results without awareness of previous discussions. A small number of patients have reported inconsistent reception performance and concerns about staff turnover affecting continuity of care, with some noting that changes in practitioner availability have impacted their experience.

Overall, the practice receives strong recognition for clinical quality, organisation, and the dedication of individual staff members. Patients value the proactive approach to care and the genuine commitment demonstrated by the team, though some suggest that improvements to booking accessibility and inter-practitioner communication would enhance the service further.

Appointment

72.15 %
Great

Reception

81.30 %
Great

Cleanliness

75.00 %
Great

Care

85.20 %
Excellent

Respect

83.40 %
Great

Seen on time

78.50 %
Great

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MK

Martin K. Google 8 months ago

Rating

Excellent!

Thorough care for my aching body

Dealing with various musculoskeletal discomforts, I was directed to Tanvi Pathare, an FCP at First Point Physio - and what a comforting and professional encounter! She conducted an incredibly comprehensive assessment, starting with detailed questioning to fully grasp both my primary and secondary symptoms, then proceeding with a systematic physical examination and follow-up inquiries to pinpoint my precise condition. Our discussion included clear, practical guidance about appropriate and inadvisable activities, along with specific physiotherapy recommendations and activity level suggestions. I departed feeling completely heard, genuinely supported, and empowered with a clear strategy to alleviate my symptoms and improve my physical resilience. Many thanks, Tanvi, for your exceptional care and compassionate approach!

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GH

Gemma H. Google 8 months ago

Rating

Excellent!

Compassionate care at local practice

The staff at Lee House Surgery, led by Cynthia, are absolutely wonderful. They demonstrate exceptional compassion, understanding, and support. I am truly grateful for their care.

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HA

Hayri A. Google 8 months ago

Rating

Excellent!

Warm and welcoming medical team

Exceptional medical procedure with a top-notch team. From the welcoming reception staff to the attentive general practitioners, everyone was incredibly warm, efficient, and genuinely compassionate towards patients.

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SM

Sophie M. Google 8 months ago

Rating

Excellent!

Quick visit with caring doctors

Extremely quick and responsive care, with highly skilled and informative medical professionals who truly know their stuff.

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MA

Maria A. Google 8 months ago

Rating

Excellent!

Cynthia helped me breathe easier

My interactions at Lee House Surgery have consistently been top-notch. The appointment scheduling is seamless, with convenient access to consultations, particularly when immediate medical attention is needed. The reception team demonstrates genuine warmth and professionalism. Wait times are impressively short. During a recent asthma check-up, I was promptly seen upon arrival. Nurse Cynthia was exceptionally caring, thoroughly addressing not just my asthma management but also my overall health concerns. Each visit to this medical practice has been consistently positive, and I consider their patient care to be truly outstanding.

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MD

Matt D. Google 9 months ago

Rating

Excellent!

Helpful doctor with clear guidance

Dr. Eden is an exceptional professional whom I wholeheartedly endorse. His guidance and assistance were truly invaluable to me.

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ZZ

Zoe Z. Google 9 months ago

Rating

Excellent!

Friendly staff made my doctor visit great

Visited Dr. Ashar today and was thoroughly impressed. Such a wonderful experience with the doctor, and the receptionist Georgia was equally fantastic. Truly grateful for their exceptional service.

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LJ

Liz J. Google 9 months ago

Rating

Excellent!

Friendly gp practice with helpful digital screen

During my recent visit for a standard injection, I continue to be impressed by the welcoming atmosphere at this medical center, which starkly contrasts with my former healthcare provider. The entire team demonstrates exceptional professionalism, coupled with genuine warmth and approachability. To illustrate this difference, the previous practice's digital display in the waiting area was predominantly punitive, focusing on potential patient misconduct and associated penalties. In contrast, Lee House's screen highlighted various ways they could support patients, both internally and through broader community resources. This approach, in my view, perfectly encapsulates the practice's commitment to serving Windsor residents. My sincere appreciation goes out to all the staff members.

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PA

P A. Google 9 months ago

Rating

Excellent!

Quick morning visit with helpful staff

Managed to get my blood tests done earlier than planned, which was convenient as it saved me an extra trip to the hospital. The staff provided exceptional service and demonstrated genuine care. This is truly an outstanding medical practice.

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AW

Amanda W. Google 9 months ago

Rating

Excellent!

Georgia's compassion made my day

A big shoutout to the exceptional nurse Georgia, who demonstrated remarkable compassion, attentiveness, and expertise while assisting me with my inquiries. Her dedication and genuine concern truly exemplify the best qualities of healthcare professionals, and it's incredibly heartening to encounter such a caring individual in the medical field.

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GH

Geoffrey H. Google 9 months ago

Rating

Excellent!

Cynthia made my asthma check-up a breeze

I recently attended my annual asthma check-up at Lee house surgery and was once again seen by Cynthia. She continues to be incredibly approachable and genuinely listens whenever I need to discuss any health concerns. Cynthia consistently demonstrates exceptional care and professionalism during our consultations. I'm truly grateful for her supportive approach and would wholeheartedly recommend her to my loved ones. Keep up the fantastic work - it's always a pleasure to see such a compassionate healthcare professional.

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MR

Micheal R. Google 9 months ago

Rating

Excellent!

Doctors listened and helped me thoroughly

Superb care from start to finish. I want to specifically acknowledge Dr Patel, Dr Gadir, and Dr Rao for their attentiveness in listening to my concerns, thoroughly explaining the necessary tests, and carefully guiding my treatment plan.

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JB

Julian B. Google 9 months ago

Rating

Excellent!

Long-time patient praises caring doctor

Once again, Lee House Surgery delivered the exceptional healthcare and guidance I've come to expect during my four-decade tenure as a registered patient. Dr Nawaz expertly addressed my medical issue, leaving me entirely content. He demonstrated excellent listening skills, offered thoughtful recommendations, and clearly embodied the highest professional standards of medical care.

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RS

Ruth S. Google 9 months ago

Rating

Excellent!

Caring staff helped me through tough times

I've been receiving medical care at Lee House Surgery for an extended period, and I can confidently say the treatment has been exceptional - top-tier service from all staff members. I want to express my sincere gratitude to my doctor, nurse practitioners, locum physicians, pharmacists, reception team, and all personnel who keep this wonderful medical practice running smoothly, especially during difficult circumstances. Your dedicated efforts and commitment have been truly appreciated - thank you once more! Ruth T---Windsor

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GC

Greg C. Google 9 months ago

Rating

Excellent!

Friendly team made my day better

Every time I visit, the employees are incredibly friendly and eager to assist me.

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MA

Mohammad A. Google 9 months ago

Rating

Excellent!

Quick and painless morning draw

I underwent a blood draw this morning The technician was exceptional - incredibly compassionate and skilled. The procedure was completely painless and smooth.

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SL

Sam L. Google 10 months ago

Rating

Excellent!

Quick help with medical certificate

The staff at this practice, particularly Georgia, Kim, and Sarah, are exceptional representatives who consistently demonstrate warmth, expertise, and a genuine commitment to patient support. When I recently needed urgent assistance with a medical certificate after sustaining an injury during my vacation, they went above and beyond to quickly process my request. Their efficiency and compassionate approach truly made a challenging situation much easier to navigate. I am genuinely appreciative of their outstanding service!

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AH

Anthony H. Google 10 months ago

Rating

Excellent!

Pharmacist's advice changed my diet forever

During my most recent medication consultation, pharmacist Karin Hadeq recommended exploring alternative approaches to managing my long-standing chronic heartburn, which I had been treating with Lanzaprozal for over 15 years. She suggested dietary modifications as a potential solution. Acting on her professional guidance, I eliminated bread, processed foods, junk food, and most sugary items from my diet, instead prioritizing whole, unprocessed foods. After implementing these dietary changes for several months, I discontinued my Lanzaprozal prescription and have remained completely free of heartburn symptoms for the past year and a half. It has been truly remarkable to discover that my lifelong dietary habits were the root cause of my persistent heartburn, and I am now experiencing a pain-free existence.

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EV

Edah V. Google 10 months ago

Rating

Excellent!

Doctor who truly cares and listens

Dr. N Kushal at Lee House Surgery is absolutely fantastic. Wow, she genuinely dedicated her attention to hearing out my concerns and provided thoughtful, helpful recommendations.

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JO

Jack O. Google 10 months ago

Rating

Average!

Dr Tanvi saved my ability to walk

Dr Tanvi has been instrumental in my recovery, and I owe my current well-being to her compassionate care. Her detailed information leaflet, which outlined the critical aspects of Cauda Equina Syndrome in clear bullet points, was incredibly helpful. Had Dr Tanvi not taken the time for a thorough, in-person consultation at Lee House Surgery, I would not have the ability to walk today. I cannot express my gratitude enough.

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About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01753 863229
  • Lee House Surgery 84 Osborne Road Windsor Berkshire SL4 3EW

Patient Experience Summary

Patients consistently report positive experiences with clinical care, noting that staff demonstrate courteous communication, compassionate care, and professional competence across consultations, nursing services, and pharmacy interactions. Appointment booking and scheduling are frequently praised for efficiency and convenience, with many patients able to secure same-day or next-day access. Reception staff are often highlighted for warmth and responsiveness, and patients appreciate the welcoming environment and attentive listening during consultations.

However, some patients have experienced challenges with appointment access, describing the booking system as rigid and unpredictable, with difficulties reaching the practice by phone and inconsistent instructions about when to call. Communication gaps between practitioners have been noted as concerning, particularly when different doctors review test results without awareness of previous discussions. A small number of patients have reported inconsistent reception performance and concerns about staff turnover affecting continuity of care, with some noting that changes in practitioner availability have impacted their experience.

Overall, the practice receives strong recognition for clinical quality, organisation, and the dedication of individual staff members. Patients value the proactive approach to care and the genuine commitment demonstrated by the team, though some suggest that improvements to booking accessibility and inter-practitioner communication would enhance the service further.

Appointment

72.15 %
Great

Reception

81.30 %
Great

Cleanliness

75.00 %
Great

Care

85.20 %
Excellent

Respect

83.40 %
Great

Seen on time

78.50 %
Great
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