Patients consistently report positive experiences with clinical care, noting that staff demonstrate courteous communication, compassionate care, and professional competence across consultations, nursing services, and pharmacy interactions. Appointment booking and scheduling are frequently praised for efficiency and convenience, with many patients able to secure same-day or next-day access. Reception staff are often highlighted for warmth and responsiveness, and patients appreciate the welcoming environment and attentive listening during consultations.
However, some patients have experienced challenges with appointment access, describing the booking system as rigid and unpredictable, with difficulties reaching the practice by phone and inconsistent instructions about when to call. Communication gaps between practitioners have been noted as concerning, particularly when different doctors review test results without awareness of previous discussions. A small number of patients have reported inconsistent reception performance and concerns about staff turnover affecting continuity of care, with some noting that changes in practitioner availability have impacted their experience.
Overall, the practice receives strong recognition for clinical quality, organisation, and the dedication of individual staff members. Patients value the proactive approach to care and the genuine commitment demonstrated by the team, though some suggest that improvements to booking accessibility and inter-practitioner communication would enhance the service further.
Appointment
Reception
Cleanliness
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Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Patients consistently report positive experiences with clinical care, noting that staff demonstrate courteous communication, compassionate care, and professional competence across consultations, nursing services, and pharmacy interactions. Appointment booking and scheduling are frequently praised for efficiency and convenience, with many patients able to secure same-day or next-day access. Reception staff are often highlighted for warmth and responsiveness, and patients appreciate the welcoming environment and attentive listening during consultations.
However, some patients have experienced challenges with appointment access, describing the booking system as rigid and unpredictable, with difficulties reaching the practice by phone and inconsistent instructions about when to call. Communication gaps between practitioners have been noted as concerning, particularly when different doctors review test results without awareness of previous discussions. A small number of patients have reported inconsistent reception performance and concerns about staff turnover affecting continuity of care, with some noting that changes in practitioner availability have impacted their experience.
Overall, the practice receives strong recognition for clinical quality, organisation, and the dedication of individual staff members. Patients value the proactive approach to care and the genuine commitment demonstrated by the team, though some suggest that improvements to booking accessibility and inter-practitioner communication would enhance the service further.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Laurice A.
one year ago
Great!
Friendly doctors made me feel heard
My interactions with the medical staff at this practice have been marked by compassion, understanding, and a sincere commitment to patient care—a notable shift from past encounters where one felt like a mere statistic. While the reception staff's performance can be inconsistent depending on who takes your call, I can confidently assert that Leehouse stands out as a superior healthcare provider in the Windsor area.
Nina K.
one year ago
Excellent!
Georgia's gentle needle magic
Today's blood draw at the clinic was an absolute breeze, thanks to Georgia. Her phlebotomy skills are nothing short of extraordinary – the needle insertion was so gentle that I barely noticed it happening. The entire procedure was executed with remarkable precision and care, making what is typically a stressful experience completely stress-free. Georgia's welcoming demeanor and compassionate approach immediately put me at ease, transforming a routine medical task into a surprisingly pleasant interaction. I wish every medical professional approached their work with such expertise and empathy! Georgia is truly exceptional – her technical proficiency combined with her warm personality makes her stand out. Anyone needing a blood draw should hope to have her as their technician. My sincere gratitude to Georgia for making such a potentially uncomfortable process feel effortless and comfortable!
Ben W.
one year ago
Excellent!
Nice staff during late shift
Super welcoming and pleasant
Diane O.
one year ago
Excellent!
Warm welcome at friendly neighborhood clinic
I'm thrilled with my choice to become a patient at Lee Surgery. Their compassionate approach is outstanding. I truly feel completely at ease in this medical practice.
Clayton G.
one year ago
Great!
Quick and friendly morning check-in
Efficient, courteous, and timely assistance provided.
Lorraine K.
one year ago
Excellent!
Cynthia made my doctor visit stress-free
I've just finished my visit to Lee House Surgery. I want to express my gratitude to Cynthia, who was incredibly warm and friendly, and who helped me feel completely comfortable during my appointment.
Clare C.
one year ago
Excellent!
Quick and helpful online consultation
Utilized the online consultation platform. A physician from the practice reached out via phone and promptly arranged my medication. Excellent and efficient support!
Jonathan L.
one year ago
Excellent!
Quick care during busy morning hours
Excellent medical experience overall. The doctors, pharmacists, and nursing staff are top-notch. The sole minor complaint is the phone response time, though this seems to be a common issue across healthcare practices nowadays.
Mark P.
one year ago
Excellent!
Smooth and quick check-in process
Exceptionally welcoming, transparent, and efficient assistance provided.
Roger A.
one year ago
Excellent!
Quick care when I needed it
Windsor is fortunate to have such a medical center - the staff are welcoming and supportive, and their streamlined scheduling process ensures patients can see healthcare professionals and receive treatments with minimal delay. The team offers precise, relevant guidance and support in a timely manner.
Jonathan (.
one year ago
Excellent!
Sarah at reception saved the day
Lee House Surgery is absolutely phenomenal! The team here is top-notch, with Sarah at reception being particularly outstanding - when she commits to something, she follows through completely. The physicians are attentive, supportive, and incredibly professional. They truly go above and beyond in their care. If the rating system allowed it, I'd give them more than five stars. My heartfelt gratitude to this incredible medical practice - they're simply unmatched! 👏👏👏
Susan M.
one year ago
Excellent!
Kind doctor made me feel heard
A compassionate physician who attentively heard me out and provided clear explanations. I left the appointment feeling completely satisfied with the entire experience.
Jacci B.
one year ago
Excellent!
Pharmacist made me feel supported today
The pharmacy staff member displayed exceptional compassion and empathy. His approach was thoroughly competent and supportive throughout our discussion about my prescription needs. I felt completely assured by the quality of care and assistance provided.
Jennie G.
one year ago
Excellent!
Compassionate doctor who truly listened
Karim was incredibly attentive to my intricate health situation, demonstrating both deep expertise and genuine compassion throughout our interaction.
Vinod T.
one year ago
Excellent!
Cynthia made my surgery stress-free
Nurse Cynthia was truly exceptional. Her warm demeanor and professional approach were evident as she meticulously explained my post-operative instructions with remarkable clarity and scheduled my follow-up appointments efficiently. She demonstrated genuine empathy, carefully listening to my worries and providing comforting reassurance that significantly eased my anxiety. I cannot recommend this surgical practice, and Cynthia specifically, highly enough!
Shreya B.
one year ago
Excellent!
Friendly staff made my surgery day calm
Completely thrilled with our visit to the medical facility. The entire staff was incredibly supportive and compassionate throughout our time there.
Iulia P.
one year ago
Excellent!
Nurse Cynthia made my daughter's checkup smooth
I've consistently found this medical center to be outstanding, and I'm genuinely grateful for the exceptional care and professionalism demonstrated by their staff. I want to specifically highlight nurse Cynthia Cruz, who is remarkably compassionate, meticulous, and dedicated in her approach. Her soothing demeanor and precise communication consistently help reduce the anxiety typically associated with medical visits, particularly when I'm accompanied by my daughter. It's evident that she has a sincere commitment to her patients' health and comfort. My heartfelt appreciation goes out to the entire team for delivering such superior healthcare!
Peter K.
one year ago
Excellent!
Friendly doctor who really listened
Exceptional care provided by Dr. Mehreen Khan.
Rebecca W.
one year ago
Excellent!
Quick and smooth medical visit
I was absolutely blown away by how incredibly quick and professional this surgical team was. Their level of efficiency is truly unmatched!
G S.
one year ago
Excellent!
Dr Mehreen's quick help saved my worries
The entire medical team provided exceptional care from start to finish! The front desk staff, nursing personnel, and physicians were all outstanding. I was experiencing significant health worries, and Dr. Mehreen K. was particularly remarkable. She attentively heard my concerns, responded with immediate action, swiftly coordinated all necessary follow-up examinations, and communicated everything with remarkable clarity. I couldn't have hoped for a better experience! My sincere gratitude to the entire team!