Lee House Surgery

Quick and thorough annual checkup

I received immediate attention for my yearly checkup, with a nurse who meticulously conducted a comprehensive series of examinations and assessments. Her thoroughness not only impressed me but also provided a sense of complete confidence in my health status.

Caring counselor who truly listens

I've been acquainted with this professional for quite some time, and she consistently demonstrates remarkable compassion. She genuinely takes the time to hear you out without feeling hurried, and offers thoughtful, personalized guidance. Her dedication and empathy truly deserve recognition, and I would gladly recommend her for a long-standing service commendation.

Kind doctor made me feel welcome

As a Thai speaker with limited English skills, I've been fortunate to encounter incredibly compassionate people. My doctor, in particular, has been wonderful - making a genuine effort to comprehend my communication and provide support. I am truly grateful for their patience and kindness.

Smooth care at lee house medical centre

I consistently receive warm and professional service at this practice, and I often tell my friends residing in West London areas like Richmond and Twickenham that their local GP clinics simply can't match the exceptional organization of Lee House Windsor.

Caring doctors who truly listen

Exceptional medical service with a truly caring approach. Consistently attentive, compassionate, and readily accessible.

Best doc ever with kind heart

I am completely thrilled with this physician! I'm truly amazed at how fortunate I was to discover them. My deepest gratitude goes out to them!!!

Nurse Cynthia's caring touch helped me

Exceptional care provided by nurse Cynthia Cruz Much appreciation for her outstanding support

Nurse Cruz helped my teen traveler

Nurse Cruz provided exceptional, compassionate guidance and vaccination information for my teenage daughter today. Her professionalism and helpfulness were truly appreciated!

Georgia's quick help with my request

I stopped by Lee House Surgery yesterday morning with a time-sensitive medical consent issue that demanded immediate attention. Georgia handled my request with exceptional professionalism and warmth, promptly assuring me that she would consult a physician about my matter as soon as possible. She followed through precisely, calling me back later that day with the exact information I needed. While many people criticize medical receptionists, I've consistently found the staff at Lee House to be remarkably polite and supportive, with Gita and Georgia standing out as particularly excellent team members. My sincere appreciation to them.

Booking an appointment feels like chaos

I've been seeing the doctors at Lee House Surgery for nearly two decades, and while the staff are genuinely caring, their appointment scheduling system is incredibly unpredictable. Attempting to book an appointment feels like navigating a maze—I've spent three exhausting days trying, only to receive contradictory instructions each time. Initially, I was directed to call at 8 AM, then told to wait until after 11 AM, and later advised to contact after 1 PM. Despite following each instruction, I remained without an appointment. When I finally secure a consultation, it often feels hurried. I've undergone three sets of blood tests, and each time a different physician reviews the results, they reference previous medical details that were never previously discussed. This lack of seamless communication is genuinely worrying. Historically, I only needed basic check-ups, but now that I require more comprehensive care, it's disheartening to struggle just to connect with a healthcare professional. Dr. Louw stands out as an exception, having personally followed up on my case and even taking the initiative to schedule appointments herself—an approach I deeply value. Regrettably, beyond Dr. Louw's exceptional efforts, Lee House Surgery continues to operate with a rigid and inconsistent communication approach, transforming an already challenging medical experience into an even more frustrating ordeal.

Smooth hormone injection with Cynthia

Met with nurse Cynthia Cruz for my quarterly hormone treatment. The appointment was smooth, professional, and conducted with a pleasant demeanor.

Quick and caring medical service

Excellent surgical care with convenient same-day scheduling. The staff consistently demonstrates professionalism, thoughtfulness, and a helpful approach.

Paul saved the day with my samples

I encountered some complications with a few samples I had deposited at the practice for examination, and the next steps became somewhat unclear. Paul went to extraordinary lengths to fully investigate and resolve the issue, demonstrating exceptional dedication. His service was truly outstanding. My sincere appreciation goes to Paul.

Quick and courteous staff today

The staff were incredibly courteous, competent, and supportive throughout my entire experience.

Reliable care through decades of change

Throughout my long-standing relationship with this medical practice spanning decades, I've witnessed significant transformations. The traditional model of having a consistent personal doctor has evolved. Despite these changes, I consistently manage to secure a GP consultation either on the same day or the following day. I consider myself incredibly fortunate, especially when I hear accounts from patients elsewhere who endure weeks-long waiting periods!!! Naturally, the landscape has shifted, particularly during the pandemic, but whenever I've genuinely required an in-person appointment, one has been arranged. The administrative team I interact with are consistently supportive and genuinely strive to address my healthcare requirements. I've consulted with multiple general practitioners over time, and without exception, they have all been competent and professional.

Doctors who truly listen to me

The medical professionals have provided attentive care, and I appreciate how they genuinely listen and engage during our consultations.

Doctors at Lee house helped us through tough times

My consultation was incredibly beneficial, as I've been dealing with numerous challenges over the past few weeks. The assistance provided by the medical staff to both myself and my loved ones has been absolutely crucial. We feel truly fortunate to have such exceptional healthcare professionals at Lee house.

Confusing pharmacist with mood swings

During a follow-up telephone conversation with the Lee House Pharmacist, I encountered a drastically different experience compared to my initial interaction. This time, the Pharmacist demonstrated an uncooperative demeanor, appearing disinterested and dismissive of my inquiries, which sharply contrasted with our previous conversation. Uncomfortable pauses punctuated our dialogue, forcing me to check if he was still on the line. Bizarrely, he interjected with an unsolicited comment about my life expectancy, completely irrelevant to our discussion. Given this unsatisfactory encounter, I can only assign a single star rating and will reserve judgment until our next interaction to determine which version of his professional persona is authentic. Regarding my first conversation: I engaged in an exceptionally constructive discussion with the Lee House Pharmacist about my cholesterol levels. After an earlier blood test, I committed to dietary modifications to potentially avoid medication. A subsequent blood test revealed my cholesterol levels were progressively approaching optimal ranges, and the Pharmacist offered extremely valuable advice during our follow-up call. He demonstrated remarkable proactivity, recommending specific dietary adjustments to help me achieve my desired cholesterol targets. Overall, it was an informative discussion that significantly enhanced my understanding of cholesterol management.

Quick and smooth surgery scheduling

Incredibly streamlined surgical practice with top-notch scheduling convenience. Booking appointments is a breeze and they're remarkably responsive.

Friendly pharmacist helped me out

I had an excellent conversation with the pharmacist during my visit. He was incredibly supportive, providing valuable guidance and thoroughly addressing every question and worry I had.