Leicester Street Medical Centre

Terrible service at wolverhampton health center

Attempted to schedule a consultation, but was redirected to the pharmacy despite having a hearing issue, with instructions to consult a GP instead. It seems like they're deliberately avoiding providing appointments or assisting patients. The staff at this Wolverhampton medical center demonstrate a complete lack of care and professionalism. This facility deserves to be shut down entirely.

Quick midday walk saved my sanity

The service is passable for scheduled strolls or walks.

Rude receptionist ruined my healthcare visit

The front desk personnel could benefit from customer service coaching, particularly one Asian staff member who consistently displays unprofessional behavior. She frequently cuts people off mid-sentence and lacks compassion. Her demeanor and vocal inflection are incredibly dismissive, making patients feel like an unwelcome inconvenience when they attempt to communicate about their healthcare needs.

Worst customer service I've ever seen

Completely worthless product with absolutely terrible customer service

Waited 45 minutes for a simple injection

I visited their website to share a Google review, and I'm not surprised that customers have refrained from giving even a single star, with everyone expressing extreme frustration. I was forced to wait a staggering 45 minutes just to receive an injection, which is absolutely unacceptable. I am thoroughly disappointed with their service. This is my second encounter with them, and during my first visit, I arrived merely 3 minutes late, and they flatly refused to honor my appointment, insisting I reschedule. Now, I've wasted an excessive amount of time waiting for a simple injection. The staff's conduct is utterly unprofessional and completely irresponsible.

Terrible wait ruined my vision forever

I've endured more than twelve months on appointment queues, and now I'm experiencing vision loss in one eye. I strongly advise against becoming a patient here—you'll likely deteriorate or potentially face fatal consequences before receiving any treatment. This medical practice should seriously consider shutting down completely.

Worst service ever at this place

These employees absolutely deserve zero stars - utterly incompetent and useless individuals staffing this establishment

Worst medical care ever with constant cancellations

I'm completely baffled by their supposed care. For two months, I've experienced nothing but inconsistency and frustration. One day they claim the doctor is ill, the next my appointment is mysteriously canceled. Their incompetence is so extreme that if you're looking to hasten your demise, this place would certainly help you achieve that goal.

Painful eye, zero help at clinic

I explicitly requested they schedule me for today due to an eye infection, but they show zero concern for patients. What's the point of running a GP if you're unwilling to provide appointments? It's absurd to suggest I travel to another location when your clinic is right next to me. I attempted to call precisely at 8 o'clock, but no one answered. When I repeatedly tried calling back, they kept disconnecting my calls. Upon arriving in person, they claimed 8 or 9 people were waiting and made excuses. Seriously, just hire more staff members. It's absolutely ridiculous. I'm definitely never returning to this place.

Frustrating wait for care at local surgery

The staff here are completely incompetent in patient care. I requested an urgent appointment today since I've completed my blood tests and need to discuss medication with a doctor, but they're telling me my next slot is next week at Tudor center - are you serious? This is how they handle healthcare? What's the purpose of having a surgery right next door if I'm forced to travel far to other centers? The receptionist even had the audacity to provide unsolicited medical advice, saying my blood test is normal and I should continue medication - why would I keep taking pills if my test results are normal? I'm so frustrated that I wouldn't even give them a single star. Someone needs to investigate how they're recklessly playing with patients' health and lives. Their approach is completely unacceptable.

Awful experience

The Indian receptionist lady treated me without ANY respect,didn't try to help me with my wrong appointment that was been made for my son,she close me the window after she said to give them a call in another day(I did contact them 2 weeks before and they said that someone will call me back,didn't happen,call them back and they didn't answer for days so I had to go there)I had the worst experience ever.And I'm quite sure that 2 weeks ago when I tried to get the right appointment same person didn't helped me over the phone. Her lovely colleague sorted everything for me in less than a minute by send a message to the clinic.Never in my life I didn't experience something like this!

Staff gossiping instead of helping patients

Abysmal service with extremely discourteous personnel. The staff demonstrate a complete lack of compassion for those under their care. They were observed idly chatting with each other, even gossiping about patients, displaying an utter absence of professional conduct. This medical facility deserves thorough scrutiny and should be shut down immediately, as it represents a shameful stain on the healthcare system.

Terrible telehealth with constant disconnections

Completely baffled by how this medical facility is permitted to operate. After cooling my heels for half an hour, they unceremoniously cut the connection without warning.

Missed my chance over five minutes

Absolutely the most terrible encounter I've ever experienced. My surgical clinic recommended me since they had no open slots. Despite arriving merely moments behind schedule, they flatly refused to see me and insisted I reschedule my appointment.

Rude doc ruined my whole checkup

Physician displayed a lack of professionalism during consultation, leaving me disappointed with the medical interaction.

Stuck in roadwork and ignored at tudor practice

This medical practice is barely passable and directed me to Tudor Medical Practice due to their lack of available appointments. I was previously a patient there and had to depart because of their terrible service, and three years later, nothing has improved. I arrived 10 minutes late because of roadwork traffic and attempted to call ahead, but as always, I couldn't connect. The receptionist made me wait 30 minutes just to inform me I wouldn't be seen, while the nurse ignored messages despite an empty waiting room. This practice shows zero concern for patient health - simply avoid them at all costs. I wanted to post this review on their website but was prevented from doing so. It's no wonder people are constantly suffering. If healthcare professionals lack compassion and are only working for a paycheck, they shouldn't be in medicine at all. People's lives are at stake, and these staff would be better suited to a job with minimal human interaction. My strong recommendation to all patients: ABANDON TUDOR MEDICAL PRACTICE IMMEDIATELY!!

Impossible to reach with rude receptionists

This surgical practice is absolutely dreadful - getting an appointment is practically impossible. I've spent countless hours trying to reach them, and when I finally get close to scheduling, they either ignore my call or abruptly end it. My frustration cannot be overstated; the level of unprofessionalism is shocking. The reception team is incredibly discourteous and unhelpful. They don't even deserve the single star rating I'm giving them - they're that terrible.

Endless wait destroyed my patience

Utterly disorganized customer support, even a single star rating seems generous. Stuck at fourth in line, I endured an excruciating 90-minute wait. Their system is fundamentally broken, and I'm genuinely concerned that critical delays could have life-threatening consequences for vulnerable individuals seeking assistance.

Terrible phone service at this clinic

The front desk staff display a lack of professionalism, and I've been attempting to schedule an appointment for over seven days. Their customer service is abysmal—either keeping me on hold for extended periods without resolving my request or abruptly terminating phone conversations. Management needs to address these unacceptable practices at this medical practice.

Endless calls and no one picks up

The absolute most terrible medical practice where scheduling an appointment seems impossible. I've spent countless hours trying to reach them by phone, and when I finally get in line, either no one picks up or they abruptly end the call. I am extremely frustrated and completely let down by this healthcare facility...