Leicester Street Medical Centre

Long phone queue killed my patience

What a terrible surgical practice. Their appointment scheduling is a nightmare, with phone wait times stretching to 4 hours, and when you finally get through, the conversation lasts a mere 30-40 seconds. It feels like you've wasted hours in the queue just to be brushed off quickly. Securing an appointment seems impossible. Even calling after 4 PM results in endless waiting, and their system automatically disconnects when you're fourth in line. Worse still, if you attempt to book in person, they insist appointments are only available by phone, effectively excluding those without phone access or experiencing technical issues. Absolutely frustrating. We're immensely relieved to have returned to Whitmore Reans surgery.

Endless wait killed my hope for care

Spent three grueling hours on hold, only to be met with complete silence. Tudor Medical group is an absolute nightmare for patients in need. Their service is so abysmal that you might as well give up hope of receiving care before your condition worsens critically.

Long wait and no resolution

I spent a frustrating morning stuck in a two-hour hold from 8 to 10 AM. When I finally got through, the call abruptly disconnected, and upon redialing, I was forced to start over at the back of the line.

Waited 55 minutes for nothing at gp

Absolutely terrible personnel and medical practice. Every single weekday, I attempted to reach the GP office at 8:00 am, enduring a frustrating 55-minute wait just to be told no appointments were available. People seek medical help when they're unwell, yet this center seems completely uninterested in patient care. Their staff appears completely disengaged and unprofessional. Even giving them one star feels overly generous. I sincerely hope local authorities intervene and shut down this incompetent medical practice.

Welcoming dental team with warm smile

Incredibly welcoming medical team and practice environment, with exceptionally warm and helpful personnel throughout the facility.

Long wait and zero help today

Absolutely the most incompetent medical practice I've encountered. I attempted to contact them at 8 AM and was left waiting on hold until nearly 10 o'clock. After almost two hours, I was forced to disconnect, and their staff's demeanor was shockingly unprofessional and discourteous.

Stuck without meds for two weeks now

I submitted my application a fortnight ago, and they still haven't processed it. Their staff are completely unresponsive, never answering their phone, which I consider totally unacceptable in today's world. As a result, I've been without my essential medication for two weeks, and now they're claiming it's not their concern. Absolutely shocking.

Worst receptionist ever at this place

The receptionist is an absolutely incompetent individual... she consistently makes ridiculous errors, forcing me to return to the office multiple times in a single day due to her persistent forgetfulness...

Dangerous gp failed my son's health check

This general practice is absolutely the worst in England. They should be shut down immediately as they provide no value whatsoever. Despite being patients here for over three years, my family has only managed to secure two appointments in total. When my son developed extensive body rashes, I contacted the practice and spoke with a doctor who committed to a video consultation to assess his condition. We waited expectantly, but no call ever came. Ultimately, I was forced to take my son to the emergency department, where medical staff informed me the condition was critical and demanded urgent medical intervention. Patients beware: do not depend on this practice, as they seem to work against your interests rather than for them. Young children are particularly at risk and should never be registered with this practice, as their health and safety are potentially compromised. These practitioners urgently require comprehensive review by regulatory bodies, and their closure seems not just desirable but necessary. The NHS and government must intervene decisively before irreparable harm occurs.

Rude staff ruined my medical visit

Abysmal customer experience. The Romanian front desk staff member displays an aggressive demeanor, constantly barking orders and creating an intimidating atmosphere. Medical professionals appear disinterested, failing to genuinely engage with patients or acknowledge their specific concerns during consultations. ❌🚫

Worst customer service with eye-rolling attitude

I'd gladly award zero stars if that were an option! The employee I encountered was incredibly discourteous. Her mask made communication difficult, and when I asked her to repeat herself, she responded with an exaggerated eye roll. Her behavior demonstrated a total absence of professional manners and basic respect for customer interaction!

Morning call was a total bust

Called me to schedule a time at 8 AM, but when I tried to contact them an hour later, there was no response.

Compassionate doctor who truly listens

Dr Adrian Fletcher and Lorna Lee have been exceptional. I've been struggling with mental health challenges for years, and I've never encountered a physician as genuinely committed to helping me as Dr Adrian Fletcher. He truly listens and takes the time to understand my situation, unlike many general practitioners who seem eager to rush patients out. I'm deeply grateful that he's provided the support I need and remained patient and compassionate throughout my treatment. Moreover, he has also treated other family members for various medical concerns, demonstrating his broad expertise and consistently offering thoughtful, in-depth consultations about health matters. He's an outstanding doctor, and Leicester Street is fortunate to have him in their medical practice ❤️

Terrible welcome at front desk

Incredibly discourteous front desk personnel

Rikki saved my day at clinic

The nursing staff, particularly Rikki, provides exceptional care, but unfortunately, the front desk personnel lack professionalism and courtesy.

Riki made my dental visit smooth

Riki is the sole motivation behind my visits, and she deserves full praise. Dr. Handa was adequate but no longer present, so kudos to Riki.

Locum doctors good but staff unhelpful

The medical staff's temporary physicians are decent, but overall, the service falls short of expectations. The front desk personnel's attitude is off-putting. I'll be seeking care at a different clinic moving forward.

Worst medical practice ever, avoid at all costs

This medical practice is absolutely unacceptable and should be shut down immediately. The term "unprofessional" doesn't even begin to capture their incompetence. The employees are discourteous and indifferent, and scheduling an appointment is virtually impossible. I strongly advise seeking healthcare elsewhere.

Receptionist treated patients like an inconvenience

The front desk personnel display an appalling level of disrespect, seemingly preying on those in a delicate position. Although I'm not a frequent visitor, whenever I find myself in their waiting area, I'm consistently taken aback by how the receptionists either completely disregard patients or respond with curt, dismissive remarks. Their telephone etiquette is equally deplorable.

Rude staff and endless wait times

Absolutely the most incompetent front desk personnel I've ever encountered. Their scheduling is a nightmare with ridiculously extended wait periods. Urgent medical slots vanish instantly, and standard consultations require a minimum two-week lead time.