Leicester Street Medical Centre
Bad! (43 reviews)
Bad! (43 reviews)
Feedback across the reviews reveals significant and persistent challenges with appointment access and reception experience. Patients consistently report extreme difficulty obtaining appointments, with many describing lengthy phone waits, unanswered calls, and system disconnections. When contact is finally made, patients encounter reception staff described as discourteous, dismissive, and unprofessional, with several accounts of abrupt call terminations and refusals to assist with booking or complaints. Extended waiting times and booking system failures appear throughout the feedback, with some patients reporting waits of several hours on hold or weeks between initial contact and appointment confirmation.
In contrast, clinical care from certain medical staff members receives praise for being compassionate, attentive, and thorough. Several patients specifically commend individual clinicians for demonstrating genuine commitment to patient care and taking time to understand their concerns. However, these positive experiences with clinical staff are substantially outweighed by widespread frustration with organisational barriers to accessing that care.
The overall pattern suggests a practice where patients struggle significantly to reach services and encounter barriers at reception, despite positive experiences once clinical consultation occurs. Concerns centre on appointment availability, phone responsiveness, reception courtesy, and the booking experience rather than the quality of medical consultation itself.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback across the reviews reveals significant and persistent challenges with appointment access and reception experience. Patients consistently report extreme difficulty obtaining appointments, with many describing lengthy phone waits, unanswered calls, and system disconnections. When contact is finally made, patients encounter reception staff described as discourteous, dismissive, and unprofessional, with several accounts of abrupt call terminations and refusals to assist with booking or complaints. Extended waiting times and booking system failures appear throughout the feedback, with some patients reporting waits of several hours on hold or weeks between initial contact and appointment confirmation.
In contrast, clinical care from certain medical staff members receives praise for being compassionate, attentive, and thorough. Several patients specifically commend individual clinicians for demonstrating genuine commitment to patient care and taking time to understand their concerns. However, these positive experiences with clinical staff are substantially outweighed by widespread frustration with organisational barriers to accessing that care.
The overall pattern suggests a practice where patients struggle significantly to reach services and encounter barriers at reception, despite positive experiences once clinical consultation occurs. Concerns centre on appointment availability, phone responsiveness, reception courtesy, and the booking experience rather than the quality of medical consultation itself.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Filter
Gokhan T.
8 years ago
Bad!
Rude receptionist ruined my morning appointment
Absolutely dreadful service! I arrived punctually for my initial consultation, showing up a full ten minutes early. The receptionist claimed she couldn't process me in their system, effectively marking me as having missed the appointment. I had sacrificed valuable work time for this, only to be completely dismissed. When I questioned why I wasn't notified about the cancellation beforehand, she aggressively threw some forms at me and rudely suggested I register with another medical practice. Upon requesting assistance with filing a complaint, she flatly refused, withholding both the complaint form and her own name. Her unprofessionalism was shocking - I've never encountered a healthcare worker behave so appallingly. I could barely extract her last name, which I believe was S. Patel!
Mohammed (.
8 years ago
Bad!
Impossible to get a doctor's appointment
Terrible healthcare facility. Booking an appointment is impossible. Consistently instructed to call at specific times like 8:30 AM or 12 PM, but no one ever picks up the phone. You're only offered a slot when medical assistance isn't required. This clinic is completely incompetent. They deserve to be permanently closed down. The management should be escalated to regulatory bodies for their appalling service.
Nailah P.
8 years ago
Bad!
Riki saves this terrible clinic
This medical office is absolutely terrible. They claim you can schedule appointments on the same day, but slots are never open. Even when appointments seem available, doctors aren't present. The front desk staff are incredibly rude and unprofessional, constantly interrogating patients about their medical reasons while simultaneously refusing to book any appointments, either immediate or upcoming. The sole redeeming quality of this entire practice is an employee named Riki.