Lensfield Medical Practice

Four months of wrong prescriptions and runaround

For four consecutive months, they either dispensed incorrect medication on my recurring prescription or failed to issue it altogether, forcing me to run back and forth between their portal and various pharmacies! To make matters worse, they sent prescriptions to a pharmacy that had closed down, despite me explicitly confirming the correct location both in writing and over the phone. I'm baffled by what's happened! They were once a fantastic medical practice...

Felt truly cared for at this surgery

Exceptionally attentive and comprehensive. I'm truly thankful to be a patient at this medical practice.

doctor dismissed my concerns about diversity

During a conversation with Dr A Perrett regarding my mental health concerns, he interrupted and stated, 'It's not the fault of white people if their friend group happens to be all white.' This seemed contradictory given that his profile advertises 'Ethics care' as a specialty. To clarify, I had mentioned wanting to be white, and that comment was what he offered in response 🥲

Dr Ford actually listens to what you say

Lensfield Medical Practice is outstanding. They respond to inquiries remarkably quickly and offer appointments at very convenient times - I've even received same-day slots when needed. It's straightforward to book with your preferred GP to maintain consistency of care, and every team member is courteous and welcoming. Dr Ford especially has been exceptional - he's a real credit to the practice.

Got my appointment in just two days

Secured an appointment without delay and pleased with the courteous team members.

Dr. Ford actually listened and explained things clearly

As a newcomer to the UK, the NHS system, and Lensfield, I was pleasantly impressed by my initial experiences with them. Their team consistently responded to my inquiries promptly and with genuine assistance. During my recent appointment with Dr. Ford, he offered valuable and practical guidance, sharing his professional knowledge in a way that helped me gain clarity on my issues and take control of them. I'm genuinely satisfied with our decision to select Lensfield as our family's healthcare provider.

Grateful for the human touch at my surgery

I'm deeply appreciative of being a patient at such an excellent medical practice. Outstanding care delivered with genuine compassion and personal attention.

doctors actually listen to what you say

Excellent medical practice that surpasses all others I've encountered. The physicians are outstanding and demonstrate genuine compassion, as does the entire team. Much appreciated.

GP switched policies right before my appointment

Was directed to adhd360, but then declined to participate in collaborative treatment. Upon investigation, I found out they had altered their shared care policy between the time of my referral and my appointment. I'm extremely frustrated and plan to switch doctors. Not recommended.

Doctor Ng helped us settle into UK healthcare

I want to express my sincere gratitude for the exceptional care and assistance that this clinic, particularly Dr A Ng, has provided to me and my loved ones throughout the past year. As recent arrivals in the UK, we've had numerous concerns about both adapting our existing medical conditions and treatments from our home country to the UK system, as well as managing new health problems that have emerged. Dr A Ng has consistently shown tremendous compassion and understanding, and despite his demanding schedule, the clinic has been flexible in accommodating our needs—offering phone consultations when in-person appointments aren't immediately available, or helping us find solutions through the pharmacist or administrative staff. I'm truly grateful for everything!

Staff really knew what they were doing

The entire team is incredibly warm and accommodating. We really appreciate it!

Dr. Perrett's been my doctor for 30 years

I've been receiving care at this practice for more than three decades. The physicians and nursing staff, particularly Dr. Perrett, are exceptional. In contrast to many other medical offices, scheduling an appointment is straightforward. The triage process works wonderfully. The administrative team consistently goes out of their way to assist patients. I feel genuinely blessed to have this practice as my healthcare provider.

They got me in and out in 10 minutes

Constantly behind schedule, with exorbitant parking fees. However, once I'm in the door, my appointment moves quickly—supposedly just 10 minutes start to finish.

Doctors who actually listen and fit you in

Truly exceptional. The physicians are compassionate, attentive, and extremely well-informed. Scheduling is never an issue for me. I cannot speak highly enough of this practice.

receptionist's eye roll when I called about my prescription

The physicians are adequate. While I'm always assigned different doctors (which seems standard these days), the nursing staff is quite pleasant. However, when I called the receptionist to discuss my prescription refill and explained I'd run out but required an appointment first, she let out an audible "oh my god" under her breath with a dismissive tone, apparently thinking I wouldn't catch it. If your receptionists received training to match the courtesy shown by the rest of your clinical team and dropped the patronizing attitude, this practice would deserve a higher rating. Their conduct wasn't particularly professional.

they got me in when I needed it

I've been a patient at this practice for more than five years, and they've consistently provided me with the medical attention I required. Appointments have always been scheduled promptly based on the urgency of my condition.

Manager apologized when things went wrong

The nursing staff are exceptional. The supervisor demonstrates good judgment and will acknowledge mistakes when they occur. The receptionist with the poor attitude should be let go.

Dr Waters won't do home visits for COPD

I have experienced extremely poor treatment from Dr Waters, who repeatedly sends me text message reminders to visit the surgery despite knowing that my COPD makes walking difficult. Although the surgery is only 10 minutes away, Dr Waters appears unwilling to conduct home visits instead. My mental health struggles (I have EUPD) are also dismissed by the entire staff, other physicians, and Dr Waters in particular. I strongly advise others to avoid this surgery, as it has been a disappointing experience for me. I considered raising concerns with Tanya, the surgery manager, but she has been disrespectful and unprofessional previously. Additionally, several other doctors have treated me poorly due to my mental health condition. I am deeply dissatisfied with the care provided by LENSFEILD ROAD MEDICAL PRACTICE. I have severe breathing difficulties and rarely leave home due to my condition. My mental health is deteriorating significantly—I experience suicidal thoughts daily—yet I receive no support whatsoever. The doctors have consistently failed to help me, and I feel utterly let down and hopeless. Glen L IMPORTANT UPDATE 7th OCTOBER 2025 I continue to experience manipulation by the doctors at LENSFEILD ROAD MEDICAL PRACTICE. DR ANDREW PERRETT and DR ELIZABETH WOODROFFE have now added themselves to the list of dishonest and incompetent medical professionals at this practice. They repeatedly claim to have contacted external organisations and developed support plans for me, but nothing appears in my medical records. Even after speaking with Dr Perrett directly, he cannot explain what these supposed plans actually are. I believe I am being systematically deceived. This review and update are intended to warn others to avoid this medical practice entirely.

Practice dropped shared care just when we needed it

For many years, I received excellent care from this practice. However, they have now aligned with other clinics to withdraw shared care agreements for essential medications that have lengthy waiting lists spanning years and would financially devastate the most vulnerable patients who struggle with money management. This represents a form of protest that prioritizes other concerns over patient wellbeing and constitutes a serious failure in their professional responsibilities.

Staff actually listens during blood test appointments

I have been attending Lensfield Medical Practice for quite a while, managing chronic health conditions that have necessitated frequent blood work and expedited medical evaluations. The medical team, including both physicians and nursing staff, have consistently demonstrated warmth, approachability, and a genuine willingness to listen. The reception team deserves equal praise—they are consistently articulate, transparent in their communication, and readily assist with any inquiries I have. From scheduling visits to providing clarification about my treatment, they handle everything with efficiency and put me at ease. The combination of their expertise and authentic concern has been instrumental in helping me manage my health effectively. I am grateful for their prompt attention and the compassionate care they deliver. I want to extend my thanks to all the staff members at Lensfield Medical Practice for their unwavering commitment and empathetic approach!