Patient Experience Summary

Feedback across the reviews reflects a predominantly positive experience, with particular strengths in appointment booking, clinical competence, and the welcoming approach demonstrated by staff. Patients consistently report straightforward appointment scheduling, prompt access to care, and efficient service delivery. The team is frequently described as courteous, responsive, and organised, with administrative and clinical staff working collaboratively to provide thorough assessments and attentive care. Communication and continuity of care are evident themes, with patients noting the practice's ability to deliver timely treatment without extended waiting periods.

However, some concerns have been raised that warrant attention. Prescription processing delays have been reported, with one patient experiencing a three hour attempt to obtain a prescription that ultimately could not be collected before pharmacy closure. Additionally, feedback suggests the practice may not be optimally suited to the needs of the local community, particularly regarding operating hours and accessibility for those in agricultural work. The approach to mental health support has also been questioned by at least one patient.

Practice capacity appears to be a consideration, with one patient noting the practice sometimes seems overwhelmed. Despite these challenges, the majority of feedback emphasises clinical competence, professional conduct, and a genuine commitment to patient care across the service.

Appointment

79.00 %
Great

Reception

80.00 %
Great

Cleanliness

75.00 %
Great

Care

82.00 %
Great

Respect

84.00 %
Great

Seen on time

76.00 %
Great

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HM

Harriet M. Google 9 months ago

Rating

Excellent!

Felt genuinely listened to and cared for

The clinician at this practice is an absolute credit to the team. They are exceptionally kind and approachable; many practitioners encountered previously at various practices have appeared disengaged, but this clinician listens attentively and makes patients feel genuinely valued and cared for, rather than like a burden.

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SD

Shani D. Google 10 months ago

Rating

Excellent!

Friendly staff made us feel welcome

What a wonderful healthcare facility. The team members are absolutely delightful and demonstrate excellent professionalism. My spouse and I have recently relocated to Yorkshire and we both consider ourselves fortunate to be patients at this practice.

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AG

Amy G. Google one year ago

Rating

Excellent!

Compassionate care during a difficult time

I am very grateful for the compassionate and dependable care provided during my family member's end-of-life period. The approach taken was exceptionally professional and demonstrated genuine concern throughout.

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AN

Ann N. Google one year ago

Rating

Excellent!

Local treatment without the long waits

An outstanding group of healthcare professionals operating from a single location. The care and assistance provided has been exemplary, and most significantly, I was able to access treatment in my local area without experiencing any waiting periods.

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LP

Louise P. Google 2 years ago

Rating

Excellent!

Quick and efficient blood test appointment

I've consistently enjoyed positive experiences at this practice. The clinical staff are excellent. During a recent visit for blood work, I was seen and completed the appointment very quickly.

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AW

Adam W. Google 2 years ago

Rating

Bad!

Long waits and feeling unheard at reception

Disappointing experience. Felt the diagnosis was incorrect, and the practice always seems overwhelmed. Overall, I was not satisfied with the care provided.

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BS

Barry S. Google 2 years ago

Rating

Excellent!

Quick appointments and efficient staff

Excellent medical facility with prompt access to appointments. The team demonstrates strong organisational skills and efficiency. I would suggest this practice to others.

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JC

Joanne C. Google 2 years ago

Rating

Bad!

Practice working hours don't suit local needs

This practice does not appear well-suited to the needs of the local community. Despite serving an area with many people in agricultural work, the operating hours and working methods seem designed for those outside the region. The approach to mental health support is concerning. If possible, consider seeking care elsewhere.

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DA

Dawn A. Google 2 years ago

Rating

Excellent!

Doctors who actually listen to you

Highly competent medical professionals

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AA

Artemis A. Google 5 years ago

Rating

Excellent!

Welcoming staff who really listen and help

I have consistently had excellent experiences at this practice. Every member of the team, including clinical staff and administrative personnel, has been welcoming, friendly and supportive. They demonstrate a genuine commitment to providing thorough and attentive care.

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FD

Fiona D. Google 6 years ago

Rating

Excellent!

Professional team listened and investigated thoroughly

An exceptionally skilled and dedicated team. Comprehensive assessments of health concerns coupled with swift assistance. The dispensary and administrative staff have been consistently supportive and efficient. Throughout my time as a patient, I have consistently received excellent standard care. Much appreciated.

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LS

Linda S. Google 6 years ago

Rating

Excellent!

Staff were friendly and efficient throughout

The team demonstrated a welcoming approach, worked promptly, and provided useful assistance.

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TJ

Thomas J. Google 7 years ago

Rating

Excellent!

Easy to book appointments when needed

The team here is outstanding and scheduling appointments is consistently straightforward.

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JY

Jim Y. Google 8 years ago

Rating

Bad!

Long wait, pharmacy closed before script arrived

As someone visiting this practice, we spent three hours attempting to obtain a prescription without success. Following an hour of waiting for the prescription, the pharmacy closed before we could collect it. We were then instructed to take the prescription, which still had not been provided, to an alternative pharmacy location. This experience was frustrating and fell short of expectations.

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DB

David B. Google 9 years ago

Rating

Excellent!

Helpful receptionist made booking straightforward

Quite helpful

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Practice Response Rate
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About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01969 622391
  • Leyburn Medical Practice Brentwood Leyburn North Yorkshire DL8 5EP

Patient Experience Summary

Feedback across the reviews reflects a predominantly positive experience, with particular strengths in appointment booking, clinical competence, and the welcoming approach demonstrated by staff. Patients consistently report straightforward appointment scheduling, prompt access to care, and efficient service delivery. The team is frequently described as courteous, responsive, and organised, with administrative and clinical staff working collaboratively to provide thorough assessments and attentive care. Communication and continuity of care are evident themes, with patients noting the practice's ability to deliver timely treatment without extended waiting periods.

However, some concerns have been raised that warrant attention. Prescription processing delays have been reported, with one patient experiencing a three hour attempt to obtain a prescription that ultimately could not be collected before pharmacy closure. Additionally, feedback suggests the practice may not be optimally suited to the needs of the local community, particularly regarding operating hours and accessibility for those in agricultural work. The approach to mental health support has also been questioned by at least one patient.

Practice capacity appears to be a consideration, with one patient noting the practice sometimes seems overwhelmed. Despite these challenges, the majority of feedback emphasises clinical competence, professional conduct, and a genuine commitment to patient care across the service.

Appointment

79.00 %
Great

Reception

80.00 %
Great

Cleanliness

75.00 %
Great

Care

82.00 %
Great

Respect

84.00 %
Great

Seen on time

76.00 %
Great
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