Leylands Lane Medical Practice

Clean practice with professional and friendly staff

I had a positive experience receiving my steroid injection at the practice. The clinical team were very professional, there were no delays, and they inspired confidence in their expertise. They explained the next steps when I requested this information. The facility was clean and the reception staff were friendly and welcoming.

Friendly staff who really put me at ease

The team demonstrated a helpful and welcoming approach that put me at ease during my visit. I would certainly recommend this practice to others.

Straightforward booking and helpful care

The healthcare provider demonstrated considerable helpfulness throughout the consultation. Scheduling an appointment proved to be a straightforward and convenient process.

Phone queue left me without proper support

The service fell short of expectations. After waiting approximately half an hour on the phone to inquire about missing information in the patient portal, my concerns were not addressed helpfully. Rather than offering guidance, I was simply directed to visit the practice in person. This felt dismissive of my situation, particularly given that the issue appeared to be technical in nature and could potentially have been resolved through telephone support. I was left feeling frustrated and dissatisfied with the interaction.

Quick appointment when I needed one

I'm grateful for being accommodated promptly. Your swift attention and dedication are truly valued.

Quick appointment and felt properly listened to

I had a brief appointment with a healthcare professional who was genuinely kind and empathetic throughout the visit. Overall, it was a positive experience.

New system has left staff confused

This practice appears to be experiencing difficulties since implementing the new system, and some team members seem uncertain when communicating with patients. I am considering finding alternative healthcare provision.

Easy to book an appointment now

The service has noticeably improved and appointments are now much easier to obtain. This represents a significant positive change from how things were previously. The team members are also very professional and helpful.

Felt listened to and well advised

The healthcare professional I saw was very kind and helpful. They listened carefully to my concerns and provided appropriate advice. I would recommend visiting this practice.

Felt listened to during urgent appointment

I had an urgent appointment and the clinician was excellent. They took time to explain my test results, thoroughly discussed all of my symptoms, and didn't rush through the consultation. They were attentive and listening, and helpfully arranged an urgent hospital referral for me. I'm very grateful for their care.

Quick, straightforward injection appointment

Straightforward administered injections with minimal complications, delivered in a highly professional manner. The procedure was completed at the practice without requiring hospital referral, and the appointment was notably efficient from start to finish.

Clear explanations about what happens next

Everything went smoothly and the experience was positive, with clear explanations provided regarding what would happen next.

Felt welcome and well guided through appointment

Had a highly professional consultation experience. Felt genuinely welcomed throughout and was skillfully guided through the process. The staff were exceptionally approachable and provided clear, helpful information.

Receptionist wouldn't pass on my concerns

There seems to be little value in having reception staff if they are unable to communicate patient concerns to the clinical team. When calling to arrange an appointment, I was instructed to complete a form beforehand. It felt as though even urgent matters would be handled the same way, with the form completion taking priority over addressing immediate health worries.

Online portal made things worse for everyone

The practice has deteriorated significantly. The team members have become unhelpful and appear unwilling to provide assistance since the introduction of their digital system, which itself has proven to be problematic.

Felt listened to during treatment sessions

I attended three sessions of electrotherapy treatment on my thigh for pain management. Following the three-week course, I experienced a noticeable improvement and am hopeful that this treatment will enhance my mobility going forward. The clinician was excellent, providing clear explanations throughout each fifteen-minute appointment about what was being done and how the treatment functions. The clinician was a real asset to the practice. I am very grateful for the care received.

Appointment ran smoothly and staff were professional

The practice demonstrates a high level of professionalism, and appointments consistently run according to schedule.

Felt genuinely listened to during appointment

This was my second appointment, and I was once again very impressed with the care I received. The clinician was professional, attentive and took the time to listen carefully to all of my concerns. They provided thorough advice, explained everything clearly and really helped me with the issue I was seen for. I felt listened to and supported throughout the appointment. Thank you for the excellent care provided.

Felt genuinely listened to and cared for

Exceptional expertise combined with a reassuring demeanor. Outstanding care provided. There was a genuine sense of concern and commitment toward patient wellbeing.

Quick check-in and punctual appointment

The car park had adequate spaces available, the digital check-in process was straightforward, the facilities were well-maintained, and I was seen at the scheduled time.