Leylands Lane Medical Practice

Friendly receptionist made the appointment smooth

The healthcare professional who conducted this appointment was exceptionally pleasant and professional. The entire visit ran smoothly and was managed very well.

Modern surgery with efficient and caring staff

This practice is a spacious, contemporary medical facility that offers comprehensive healthcare services. The clinical team and support staff demonstrate both professionalism and compassion in their approach to patient care.

Felt listened to and treated with respect

The medical professionals at this practice demonstrate expertise and consistently give attention to patient concerns while maintaining a professional and respectful approach.

Reception staff made me feel genuinely welcomed

I have been very impressed by my recent visit to the practice. The receptionist was lovely and helpful so I would like to praise them. And especially, I would like to say how very pleased I am with the locum clinician on your team. I would like to recommend that they become permanent please as they are very attentive, approachable and caring. Thank you for providing the professional support that you all do. I am seeing a big improvement in service.

Helpful and reassuring consultation experience

Excellent guidance provided during my appointment. The advice was very helpful and put my mind at ease.

Long wait times ruined my appointment

Attended an appointment and experienced a significant wait of 45 minutes before being seen by the clinician. Found this delay to be quite frustrating and felt it fell short of expectations.

Communication breakdown left me without medication

There appeared to be insufficient communication between myself and various members of the practice team, including reception and clinical staff, as well as the neighbouring pharmacy. I was informed that a member of the clinical team would contact me to discuss my medication management, however this call did not materialise. As a result, I was unable to obtain my medications, which had a negative impact on my wellbeing. I made multiple attempts to reach the practice to address this matter, but felt that my concerns were not adequately heard or acted upon during these interactions.

Felt properly listened to and supported

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Felt genuinely listened to during consultation

A healthcare professional was consulted for the first time during a recent appointment. Throughout the consultation, they demonstrated exceptional professionalism, kindness, understanding, and genuine consideration. Their approach reflected traditional standards of care—attentive, compassionate, and patient-focused—exactly what one hopes for when feeling vulnerable and in need of medical support. They are truly outstanding and an exceptional practitioner.

Receptionist dismissed serious health concern without proper review

I experienced poor patient care at this medical centre. I contacted the practice regarding a serious health concern but missed the initial call as I was unwell. When I called back, the receptionist indicated I would receive a callback after speaking with a clinician. However, I was subsequently called back by the same receptionist who corrected herself, explaining that because I had missed the first call, the matter had been marked as resolved and I was advised to proceed without further assistance. I found this approach to be unsatisfactory. I also received what I felt was inadequate treatment during interactions with staff in a particular department. When I raised concerns about physical discomfort and mentioned I was taking medication for mental health, the staff member responded in a manner I found dismissive and unhelpful. I was told I could pursue a complaint if I wished. Additionally, my appointment was postponed by a month, which was the reason I had called in the first place. During the phone call, I felt interrupted repeatedly and had to ask to be allowed to complete my thoughts before the staff member continued speaking. This pattern of interruption persisted throughout our conversation. I believe the service provided to patients with mental health considerations fell short of acceptable standards, and I am disappointed by the overall experience.

Guided injection explained clearly and painlessly

I had a really positive experience during my appointment today. The clinical procedure was thoroughly explained to me beforehand, and I appreciated how comfortable and painless the experience was. I complimented the healthcare professional on their gentle technique, as I barely felt anything throughout. I would certainly recommend this service to others and am grateful for the care provided.

Professional staff who listened and helped

Excellent service provided. The team demonstrated professionalism throughout and handled my concern in a thorough and compassionate manner.

Polite practitioner who listened and explained well

Skilled and courteous healthcare professional who performed the procedure with evident confidence and capability.

Long-term patient felt genuinely listened to

I have been attending this medical centre for over five decades and have consistently found their services to be easily accessible. I have seldom experienced difficulties in obtaining medical guidance, which has been invaluable given my complex ongoing health needs. During a recent appointment, the clinician I saw was exceptionally attentive, took time to listen to my concerns, and provided helpful guidance. I arrived feeling unwell but left with a clearer understanding of the steps I should take moving forward. I am grateful for the care received.

Nurse made time despite my lateness

I had a positive experience during my visit today. Although I arrived later than scheduled, the healthcare professional was accommodating and still made time to see me. The care provided was professional and thorough. I would be happy to recommend this service to others.

Doctor took time to really listen

I have rarely encountered a healthcare professional who is quite so approachable and genuine. The clinician at this practice took considerable time to listen carefully and gain a thorough understanding of my symptoms and concerns. They are an excellent practitioner and a valuable member of the team. Unlike some others, they demonstrate genuine commitment to their word and made a point of following up with me afterwards, which I greatly appreciated. This clinician clearly shows dedication to their patients and demonstrates authentic care for those they treat. I am very thankful for the support, care, and assistance I received. Wishing them continued success in their role — and I hope they remain with the practice. Thank you once again for all your help.

Reception staff weren't helpful or friendly

I would rate them lower if possible, as the front desk team were unhelpful and displayed poor attitude. Securing an appointment takes approximately a week, and when you do get seen, there's a tendency to redirect you to another service rather than address your concerns directly.

Helpful staff but parking facilities need work

The care provided and team members are excellent, though the car park facilities and the condition of the entrance area could be improved.

Supportive approach to our health concerns

The healthcare professional at this practice has been exceptionally helpful and supportive throughout our recent health concerns.

Pharmacist took time to explain everything clearly

The pharmacy staff member I spoke with today was genuinely supportive and compassionate. They took the time to explain my situation clearly and helped me develop a practical course of action moving forward.