Leylands Lane Medical Practice

Always listens and explains things clearly

Consistently excellent service with thorough explanations provided for all my questions, ensuring I have a clear understanding of matters discussed during my visits.

Privacy respected during appointment with trainee present

My experience today was very positive. The clinician had a trainee present in the room and kindly asked for our permission for them to remain. My son did not feel comfortable and politely declined, which the clinician completely understood and respected. I really appreciated how his privacy was honoured. The clinician was very professional and understanding of my son's needs. They explained everything clearly in a way that was accessible and easy to follow. My son felt relaxed, relieved, and confident about what to do next. The clinician also invited me to come in and went through everything in detail on the computer, making sure I fully understood the situation and the next steps. Thank you for such a respectful and supportive experience.

Paramedic took time to explain everything

Excellent experience. Saw a paramedic who thoroughly examined my son, identified the problem, and provided clear explanations throughout. Very grateful for the care provided.

Appointment booking system needs improvement

I have had a frustrating experience with this surgery. The appointment system feels inadequate, as my family member experienced pain and was unable to secure a timely appointment through the available channels. The messaging system used for appointment requests did not meet our needs. I feel the surgery has made poor decisions regarding their booking methods, particularly as telephone appointments do not appear to be readily available, which differs from what I understand other practices offer. The current system has not been helpful for our situation, and I am dissatisfied with the service provided.

Felt listened to and properly informed

I felt very well looked after during my visit. The healthcare professional I saw was considerate and approachable, making it easy to communicate openly. They took the time to ensure all my worries were properly addressed and that I felt at ease and fully understood my care.

Professional and clear explanation of my care

Attended an appointment today with a member of the clinical team. They demonstrated professionalism, helpfulness and compassion throughout the consultation. The healthcare professional provided clear explanations regarding my medical concerns and the appointment itself. I was very satisfied with the quality of care I received. Five star, excellent service!

Long wait to see the doctor

The appointment process involved an excessive number of preliminary questions before being able to consult with the healthcare provider.

Felt comfortable during my health check appointment

Excellent service following a comprehensive health assessment. I felt at ease throughout the appointment and the healthcare professional demonstrated their usual helpfulness and support.

Online booking made appointments much easier

I was really impressed with the updated online booking system. It's much more convenient to use and allows you to complete a significant portion of the process digitally before your appointment. I brought both of my children in for routine check-ups and they received excellent care throughout. I'm very grateful for the attentive service provided.

Felt comfortable and well looked after

Very comfortable and great healthcare professional

Practice listened and worked collaboratively with family

I appreciate the care and support my family member has received from the practice over recent months. The visiting healthcare professionals demonstrated kindness and attentiveness throughout. The clinicians who attended were thorough, professional and showed genuine compassion. They took time to listen to our concerns and have been working together with us as a family to provide the best possible care.

Friendly reception and quick appointment booking

I appreciate the service provided.

Felt properly listened to and informed

Today's appointment with the respiratory specialist nurse was excellent, representing the best review I have experienced to date. The clinician provided comprehensive explanations, helpful guidance and demonstrated genuine respect for my comprehension. I left feeling significantly more informed than I have been in many years, and I have considerable respect and appreciation for the care provided.

Nurse put me at ease during blood tests

Attended for blood tests today and the healthcare professional was wonderful, providing great reassurance and creating a comfortable atmosphere right from the start. Excellent experience.

Felt genuinely listened to and supported

I had a fantastic experience at my appointment. The clinician demonstrated incredible attentiveness and showed genuine consideration throughout our consultation. They took time to listen carefully to all of my concerns and made genuine efforts to assist me. I am very grateful for the care and attention I received.

Friendly and helpful at the appointment

The healthcare professional I saw was genuinely approachable and provided useful assistance.

Felt genuinely listened to and cared for

The healthcare professional demonstrated genuine compassion and attentiveness throughout the consultation, ensuring I felt valued and supported. I was completely satisfied with the quality of care provided during my visit.

Quick response to queries with new system

Since the practice management changed hands some time ago, there has been noticeable improvement across the board in both clinical and administrative areas. The service continues to evolve positively. This week, using the updated system, I found it straightforward to get in touch and received a response to my inquiry within an hour. A clinician called me back who was very helpful and professional. I hope this standard of service continues.

Home visit doctor took time to listen

A clinician conducted a home visit for a family member. They were excellent, gave full attention to our concerns and did not make us feel pressured for time. They demonstrated authentic care and provided clear explanations throughout. They are a valued member of the practice team.

Felt genuinely listened to during treatment

I received exceptional care during my shockwave therapy treatments. The clinician demonstrated remarkable kindness and patience throughout the process, which genuinely enhanced my experience. Their dedication to ensuring patient comfort was truly commendable. Thank you for providing such excellent service.