Leylands Lane Medical Practice

Easy to book appointments and get support

The entire experience has been straightforward, from booking an appointment through to having my medication prepared for collection. The staff member I spoke with was very helpful in assisting me with identifying my health concern. I received excellent support from everyone at the practice.

Quick same-day appointment booking was a relief

I was able to secure an appointment the same day, which was a pleasant surprise given my expectations. The healthcare professional I saw demonstrated efficiency and took a proactive approach, carefully listening to the concerns I presented and addressing my issue in a satisfactory manner. I'm grateful for the care received. 😊

Thorough appointment and felt properly checked

The healthcare professional I saw was excellent and conducted a thorough examination. I would rate the experience very highly.

Listened carefully and got helpful advice

Very pleased with the care received. The healthcare professional demonstrated professionalism and compassion, taking time to listen carefully and provide appropriate guidance. The new treatment approach has proven to be efficient and effective. Excellent service all round :)

Felt listened to and properly examined

We had such a reassuring experience at our appointment today. The clinician was very informative, patient, and incredibly thorough during the examination. They took the time to explain everything clearly and made us feel completely at ease. We felt listened to and well cared for. Truly an excellent experience.

Thorough explanation and clear next steps provided

I had a positive experience at my appointment. The clinician was comprehensive in their explanations and I was given clear information about the next steps in my care.

Online form system made getting doctor appointment impossible

The new appointment system feels inadequate. I was redirected to the emergency department for significant back pain that has left me immobilised, unable to sit or stand, and requiring stronger pain relief medication. I was advised to call an ambulance, which seemed inappropriate. When I contacted the non-emergency medical line, I was directed back to my GP, as they explained the emergency department couldn't provide prescriptions. I felt uncomfortable with this situation. After submitting an online form and speaking with reception staff, I was referred to physiotherapy on both occasions. Obtaining an appointment with a clinician has proven extremely difficult, particularly given my current mobility limitations and need for more effective pain management. I find this frustrating. This situation has persisted for several days.

Quick appointments and efficient diagnosis process

Excellent experience! Within two days I was able to see both a physiotherapist and a clinician. My concern was identified and appropriate treatment was provided. The entire process was remarkably streamlined and efficient. This service should have been available much sooner. Much appreciated.

Appointment delays and dismissive reception staff responses

I recently registered with this surgery after relocating and have found it to be the worst medical practice I have attended. Obtaining appointments is extremely difficult, and when I called this morning reporting concerning symptoms, I was informed I would need to wait for a callback. After more than five hours with no contact, I felt compelled to ring back myself to inquire about the status of my call, which I had made at 11am and clearly described to the receptionist. When I finally reached someone regarding an emergency appointment, I received what I perceived as a dismissive response that left me confused and frustrated. Only after I indicated I wished to lodge a complaint was I promptly called back and my condition was confirmed. Throughout this process, I had to repeat my symptoms multiple times to different staff members, despite having explained the situation thoroughly during my initial call. My experience with this practice and its reception team has been deeply disappointing, and I would rate it very poorly based on what has occurred so far.

Staff were helpful and surgery improvements noticed

The team here is very pleasant and there have been many positive improvements at the practice. I'm satisfied with the care I received during my visit.

Reception team made prescription issues worse

The administrative team's approach to handling matters is frustrating, as they seem to question clinical decisions regarding medications as though they bear the financial responsibility. While some clinical staff members are competent, the reception team's performance falls short of expectations and does not reflect well on the practice.

Difficult to get appointments, staff unhelpful

Extremely disappointing. Consistently given excuses and reasons to defer matters. I struggle to secure an appointment with a clinician. The reception team comes across as dismissive during phone calls and appears unwilling to engage properly, instead relying on standard responses.

Practice refused vaccine information without appointment

Extremely disappointed with this practice, which I feel does not prioritise patient care. The appointment waiting time of six weeks is problematic when travel preparations are needed within four weeks. I requested information about which vaccinations would be suitable for my trip, but was unable to obtain this list, which I believe was due to financial considerations rather than clinical reasons. The service requires fundamental changes, not minor adjustments. I was essentially directed towards private options, leaving me to bear significant out-of-pocket costs for something I expected to receive through the NHS.

Always welcomed and treated with care

The practice has consistently provided me with good care and has never refused to see me. I appreciate the support and compassion shown by the team throughout this period.

Happy with the service provided

I am satisfied with the care and support that was provided during my visit 😊

Helpful to speak with someone face to face

It was pleasant to attend the clinic and interact with a real healthcare professional rather than relying on automated systems or digital alternatives.

Professional approach made me feel heard

The healthcare professional demonstrated a high level of professionalism that helped me feel comfortable from the outset. All aspects of the screening process were clearly communicated to me, and I was given ample opportunity to raise any queries or concerns I had.

Helpful discussion about test results and next steps

I had a very pleasant and informative conversation regarding my health and recent test outcomes. The discussion was friendly and helpful, with clear explanations of the recommended next steps. I was genuinely grateful for the time dedicated to thoroughly going through everything with me. The entire team at this practice consistently delivers excellent care and support.

Felt listened to about my medication concerns

The clinician was approachable and provided clear explanations regarding test results. They were attentive to my concerns about my current medication and we collaboratively developed a health plan with a follow-up review scheduled for a later date. I was very satisfied with the appointment.

Doctor took time to explain my results

The healthcare professional provided a clear explanation of my test results and demonstrated politeness and helpfulness throughout the appointment.