Leyton Healthcare

Terrible service and communication at medical center

I'm grudgingly giving 1 star only because the receptionist has slightly improved from previous interactions. Getting medical care here is impossible - I was forced to see a nurse months ago due to unavailable doctor appointments, and they didn't even order the correct blood tests. After waiting two weeks with worsening symptoms, I finally got an appointment, only to be told by the receptionist that I was scheduled for a physiotherapy session for back pain - which they dismissively called a "misunderstanding" when it was clearly their error. They then offered me another appointment in a week, leaving me so frustrated I could barely respond and just wanted to give up. This clinic consistently fails to take responsibility and creates more stress than the actual medical issue, so I only come when absolutely desperate. Truly disheartening.

Mixed experience with hit-and-miss medical care

I've been a patient at this medical practice for a few years, and they barely merit 3 stars. I feel conflicted about this rating because some of the front desk staff and doctors are truly exceptional, and they're the reason I continue to return. Regrettably, the overall service quality is inconsistent, and there's uncertainty about which staff member you'll encounter. I've now identified specific GPs to request, though they may not always be available. The outstanding staff members genuinely care about patients and visibly strive to provide the best care possible under challenging conditions. Update: I discovered that patients can seek GP services outside their typical catchment area if openings exist. After finding and experiencing a new practice, the contrast in service quality is remarkable. Now that I understand how a GP practice should truly function, I'm revising my rating to a mere 1 out of 5 stars.

Frustrating healthcare experience with impersonal medical staff

This surgical practice over the past twelve months has been absolutely dreadful. Scheduling appointments is impossible, with everything pushed towards digital platforms. Online e-consultations are not a universal solution, and the form contains excessive and inadequate questions. Moreover, the front desk staff act like gatekeepers, completely disregarding patient privacy. Why should personal medical details be discussed in a crowded waiting room where everyone can overhear? Patients understand their own experiences, yet the staff seem rigidly attached to their scripts, failing to genuinely listen or show any real understanding. They treat patients like generic data points instead of unique individuals. Where is the human compassion? These employees function more like emotionless machines than caring healthcare professionals.

Unreliable service destroys patient trust and time

I want to stress that last-minute appointment cancellations severely impact my scheduling and erode my confidence in the service. Professionals should demonstrate consideration for patients' valuable time and commitments.

Great service and caring medical team

I'm truly delighted with this medical practice. I recognize that the front desk staff face challenging work, and while I occasionally feel irritated, they consistently demonstrate remarkable patience. The healthcare professionals here are absolutely outstanding. Compared to my previous practice, I've found this experience significantly superior.

Terrible reception staff lacking compassion and professionalism

The front desk staff demonstrated a severe lack of empathy and professionalism, which is particularly unacceptable in a healthcare setting. Those employed in the National Health Service should prioritize compassion and patient care, yet this facility falls short of those essential standards. The specific employee in question would greatly benefit from additional customer service and interpersonal skills training.

Terrible service and zero patient compassion

1/5 Stars - Disappointing Experience I'm thoroughly let down by the service at this medical practice. The front desk staff are consistently discourteous and unprofessional, transforming the waiting area into a confrontational environment. They seem more interested in picking fights than offering supportive assistance. I find their approach incredibly aggravating and unnecessarily aggressive. Dr. Henry's interpersonal skills are equally poor. Patients are inherently vulnerable when seeking medical help, yet their approach only intensifies patient anxiety and distress. What purpose do online consultations serve if doctors never follow through with communication? It's completely unacceptable that patients are denied the basic respect and compassionate care they should expect. Unless this practice dramatically improves staff attitudes and training, I cannot in good conscience recommend them to anyone. My recommendation to senior leadership is mandatory comprehensive training for all staff, particularly those at reception.

Amazing nurse mark saves my health journey

I've been a patient at this medical practice for years, and I've had nothing but positive experiences. I'm truly grateful to have encountered the exceptional nurse Mark Edwards. He provides outstanding care for my health concerns, meticulously tracking my medical status. I haven't come across a healthcare professional as dedicated and attentive as him, and I want to express my sincere appreciation.

Terrible healthcare that left me feeling hopeless

An absolute nightmare of a medical visit. Endless wait times and complete indifference to patient well-being. The level of care here is unacceptable, and people seeking medical help deserve far more compassion and attention than what I experienced.

Terrible service left me completely frustrated

An absolute disaster of medical care that completely fails to meet even the most basic standards of patient treatment and professional service.

Terrible customer service at leyton health care clinic

The front desk staff at Leyton Health Care consistently display a discourteous and uncooperative demeanor. Patients find it challenging to obtain information or schedule consultations due to their attitude. The management should invest in customer service training to ensure these employees interact with patients more respectfully and professionally.

Terrible service and unprofessional medical practice

If you're hoping to make progress with this organization, prepare for endless frustration. I was anticipating communication from a private physician and was compelled to reach out. Their response was that the patient must initiate follow-up? I find this claim utterly unbelievable, especially since I work in healthcare and know it's OUR professional duty to contact patients about any matters. I shouldn't be expected to perform their administrative tasks. Moreover, after all this back-and-forth, they couldn't even handle the most straightforward request. This incident was the final breaking point; I had been repeatedly disappointed by various issues since initially becoming their patient. I've now terminated my relationship with this practice and immediately feel significantly more relieved. Even one star is more credit than they deserve.

Great service from caring clinical pharmacist

I just had a comprehensive telehealth consultation with the clinical pharmacist who thoroughly walked me through my blood test findings and promptly arranged to have my prescribed medication dispatched directly to my local pharmacy. When I needed additional clarification about one of the test results, they were incredibly professional and courteous, promising to follow up quickly.

Fantastic care with consistent service improvement

Throughout my decade-long experience with this practice, I've undergone numerous recent consultations, and I'm genuinely impressed by the noticeable enhancements in their service quality.

Fahara's kindness transformed my frustrating medical call

I reached out to the medical office, and Fahara took my call. Initially, I was ready to be quite assertive because of a communication from another organization, but she attentively heard me out as I detailed my concerns. Her calming and helpful replies completely transformed my perspective, and by the conversation's conclusion, I was entirely content. I wanted to express my appreciation and encourage them to maintain their exceptional standard. Whenever I contact them to schedule an appointment, the customer service is consistently outstanding. My sincere gratitude goes out to the entire team at the practice!

Great female physiotherapists solved my pain issues

The female physiotherapy professionals here are exceptionally skilled at alleviating my discomfort. Their expertise is precisely why I'm awarding them a perfect 5-star rating.

Terrible doctor who does not care about patients

Steer clear of this general practitioner if you value your well-being and medical care.

Terrible service and zero communication from gp

What an absolute mockery of a healthcare facility! I scheduled a routine medical consultation (my first in half a decade) and upon arrival, they informed me that my appointment was actually a phone consultation, not an in-person visit. I sat waiting for a call that never materialized. If I were genuinely unwell, I'm convinced they wouldn't show an ounce of concern. Moreover, whenever I attempt to contact the practice by phone, I'm guaranteed to be left hanging for at least 20 minutes. I deeply regret not reviewing their reputation before signing up with this practice. If possible, I would rate them zero stars without hesitation.

Terrible doctor avoid at all costs

I strongly advise against choosing this general practitioner. Numerous superior medical practices exist that prioritize patient dignity and genuinely listen to their health concerns. To avoid unnecessary aggravation, seek out a more compassionate healthcare provider.

Compassionate care that truly made a difference

I was feeling extremely poorly today, so I contacted the medical practice. In less than ten minutes, a physician returned my call and advised me to come in immediately. Since I experience anxiety about using elevators alone, the wonderful receptionist Asher kindly accompanied me down in the lift and ensured my well-being. From beginning to end, I received exceptional care and support.