Leyton Healthcare

Terrible service at this awful establishment

Absolute rock bottom service. This place is hands down the most incompetent establishment I've ever encountered. Total disaster from start to finish.

Frustrating healthcare experience at local medical practice

Getting an appointment with a GP feels like a game of chance, and if you manage to secure one, consider yourself fortunate. The nurses are similarly hit-or-miss. But the receptionists? They've turned the front desk into their personal café, seemingly more interested in their beverages than patient care. Watching them socialize and sip their drinks has become so commonplace that it now feels like standard operating procedure at this medical practice.

Fantastic medical care for years with amazing staff

I've been a patient at this medical practice for more than 8 years, and they've consistently provided excellent support. A special thanks to Elena, who was incredibly helpful and attentive during my consultation today. 😍

Terrible first impression ruins potential great medical experience

The front desk staff at this medical facility displayed an appalling level of unprofessionalism, condescension, and ineptitude. Loudly broadcasting sensitive health inquiries in a crowded waiting area is a serious breach of patient privacy and basic medical etiquette. It's truly disappointing because the medical practitioners themselves are excellent. However, when the initial point of contact is this poorly managed, it inevitably casts a negative shadow over the entire practice's reputation.

Worst customer service ever from incompetent staff

Their hiring standards seem completely arbitrary, as the staff consistently demonstrate a shocking lack of professionalism and basic competence.

Friendly staff sabotaged by terrible front desk

The medical staff, including physicians and nurses, are exceptional and highly skilled, but the front desk personnel are extraordinarily discourteous. Management should take action, whether through training or other means, as addressing this issue would significantly enhance the patient experience.

Terrible service that left me completely frustrated

An absolutely dreadful ordeal. Even if you're on your deathbed, they'll refuse to schedule you for an immediate consultation. Perhaps a week down the line, they might accommodate you. I wouldn't suggest this place to a single soul.

Terrible medical practice with zero customer service

Can't get an appointment, they never respond when you call. Constant hassle to even schedule anything. Absolutely terrible medical practice, definitely the most incompetent doctors I've ever encountered.

Compassionate care despite language challenges

After our emergency room visit the previous evening due to my daughter's ongoing high temperature and repeated vomiting, I received a follow-up call from the physician. Initially, I struggled to communicate effectively because of language difficulties. Recognizing this challenge, the doctor thoughtfully arranged for an interpreter to assist me. Within an hour, we arrived at the medical department. The receptionist was incredibly helpful, providing clear guidance and supplying us with the necessary test container. When we met the doctor, I was impressed by her warmth, professionalism, and genuine care. She conducted all required tests thoroughly and offered comprehensive recommendations. The entire experience was exceptionally positive and reassuring. I am truly grateful for the outstanding care and support we received!

Frustrating wait and unpredictable service hours

I contacted them early in the morning and found myself 20th in line, which seems incredibly improbable. The reality is their service lacks consistent operating hours, creating unnecessary complications for customers.

Worst gp practice ever terrible healthcare experience

If I could give no stars I would. From the moment I relocated and registered with this medical practice after childbirth, it has been nothing short of a nightmare. I've experienced multiple general practitioners, and I can definitively state this is THE MOST TERRIBLE practice I've ever encountered. You must be extremely precise when explaining your symptoms to the receptionist, or the medical staff will force you to reschedule without providing any actual assistance, despite lengthy waiting periods. Appointments are frequently scheduled incorrectly, resulting in three-week waits that ultimately lead to nothing. Consequently, I now rely on calling 111 for most medical concerns since this practice offers minimal support. Resolving a single health issue requires consulting 2-3 doctors, as they seem incapable of handling comprehensive care. I'm switching practices because I desperately want to restore my faith in healthcare. Having a GP this incompetent is emotionally draining, and accessing basic medical care should not be this complicated! If you value your mental well-being and healthcare, I strongly advise seeking alternatives. The entire staff, including doctors, nurses, and reception, urgently require additional training and empathy towards patients. (A male mental health nurse even suggested my anxiety and depression were imaginary, claiming one can simply will themselves better because "people nowadays want to be sick"!) Seriously, AVOID THIS PRACTICE AT ALL COSTS.

Fantastic service that exceeded my expectations

The staff went above and beyond, delivering exceptional customer support with their warm and accommodating approach. I would absolutely endorse this service to anyone seeking top-notch assistance.

Friendly staff made my day better

The front desk staff were incredibly friendly and went out of their way to assist me.

Exceptional healthcare with friendly and professional staff

I extend my sincere gratitude to the reception staff who consistently demonstrate exceptional helpfulness in every situation. These ladies are truly dependable and always ready to assist. Having been a patient at this health clinic for five years, I have absolutely no desire to seek medical care elsewhere. The clinic provides service and medical treatment that is completely professional, with a remarkable commitment to patient-centered care. I want to express my heartfelt appreciation for the outstanding cooperation and support provided by this health clinic. Thank you for everything.

Terrible service and rude staff at medical practice

The reception is absolutely dreadful, and today marks my breaking point with this practice. The phone staff are condescending and unhelpful. I acknowledge missing a telephone appointment was my error, but they provided zero notification about its timing. While there was a date mentioned for their call, I didn't anticipate it would happen within an hour of submitting my e-consultation. When I attempted to reschedule, the receptionist casually mentioned they typically send a text alerting patients about imminent calls. Seeking an emergency appointment due to worsening symptoms, despite having a scheduled consultation later in the week, I encountered another dismissive staff member. She repeatedly emphasized my missed appointment, insisting they don't send reminder texts and that I should have been prepared for an unexpected call. Her confrontational attitude was particularly distressing when I'm already feeling unwell and emotionally vulnerable. This medical practice desperately needs to overhaul their telephone consultation procedure. The complete lack of clear communication and scheduling specifics is unacceptable, and while I now understand their process, the entire experience has been fundamentally unfair and unprofessional.

Worst customer service ever unprofessional receptionist

Some guidance for the chatty receptionist (assuming that's her actual name): when a patient asks a question you can't answer, place them on hold and consult a colleague rather than abruptly ending the call. Honestly, get it together, and if you're this unhappy in your role, consider finding alternative employment. There's no reason to spread your bad attitude to others. If the rating system allowed a score lower than the minimum, I would absolutely choose it.

Terrible experience with terrible customer service

Absolutely terrible customer support! I am thoroughly frustrated and let down!

Terrible reception but jenny saved the day

Upon my initial visit, the reception staff struck me as extremely discourteous and unwelcoming. They desperately need customer service training to improve their approach. However, Jenny, who conducted my cervical screening, was absolutely wonderful. Her professionalism and kindness completely transformed my perspective on the experience.

Terrible healthcare experience with unprofessional gp practice

This Gp is completely useless, during my first pregnancy they proved utterly incapable of providing any meaningful support. I'm now forced to seek medical assistance in another country just to receive adequate care. Layton Healthcare has been entirely unhelpful, and I'm thoroughly disappointed.

Compassionate nurse asher provides exceptional patient care

Kudos to the wonderful Asher! Her patient care is truly exceptional, always going the extra mile to ensure comfort and support. I am incredibly grateful! You are simply outstanding!