Leyton Healthcare

Terrible service and unhelpful staff at clinic

This medical facility is terrible. The front desk personnel are incredibly discourteous and act as gatekeepers to medical care. Scheduling an appointment is nearly impossible, which ultimately results in patients' health deteriorating. The soonest available consultation is three weeks out. If possible, steer clear of this healthcare practice.

Worst medical practice ever terrible service

I've been a patient at this medical practice since the beginning, and since the Covid-19 pandemic, I haven't been able to see a general practitioner in person. Even obtaining an online consultation seems impossible. The staff appear more interested in chatting among themselves than responding to phone calls. If I were to pass away tomorrow, I would prefer they do not send a doctor from this practice to confirm my death, as they clearly have no familiarity with me or my appearance.

Worst medical office ever terrible service and rude staff

It appears that the front desk staff are engaged in an unspoken contest to determine who can be the most discourteous to patients, whether through phone interactions or face-to-face encounters. Moreover, when scheduling appointments, they consistently push the date out 2 to 3 weeks, only to abruptly cancel with merely an hour's notice. Their unprofessional behavior is so frustrating that I'm reluctant to even grant them the minimal rating of one star.

Worst customer service from clueless front desk guy

The male receptionist at the front desk appears inexperienced and clueless. Rather than providing clear assistance, he overwhelmed me with a jumble of irrelevant details. What an absolute idiot!!!

Terrible healthcare experience with unprofessional medical staff

I can't comprehend why medical professionals receive compensation when they constantly take sick leave and neglect patient consultations. Additionally, the front desk employees demonstrate an extremely discourteous demeanor.

Friendly staff saved the day with prescription help

The staff at the front desk were incredibly supportive when we encountered an issue with our prescription. They promptly reached out to the physician, who helped resolve the matter, and we ultimately obtained the right medication. We appreciate the entire team's assistance and dedication.

Worst customer service ever at this medical practice

At this moment, the front desk staff appear to be engaged in an unspoken contest to determine who can display the most discourteous attitude towards patients, whether communicating via telephone or face-to-face. Even more astonishing is their brazen behavior, conducting themselves as if putting on a callous comedy routine right in front of waiting patients, treating them with utter disregard. Their apparent comfort in mocking various speech patterns within earshot of other customers seeking medical services raises disturbing questions about their professionalism and potential behind-the-scenes interactions. Most disheartening is the fact that they have been consistently receiving critical feedback for an extended period, yet demonstrate zero inclination to modify their unprofessional conduct—a change that would require absolutely no financial investment.

Terrible service and shockingly unprofessional staff attitude

I've encountered unprecedented levels of discourtesy from the employees. Typically, I avoid writing reviews, but the appalling manner in which the reception staff addressed me compels me to speak out. This medical facility urgently needs to enhance how they interact with patients who depend on their services.

Terrible service and rude staff at leyton healthcare

Warning: Negative Experience at Leyton Healthcare My recent visit to Leyton Healthcare left me thoroughly disheartened by the subpar service from their front desk personnel. The encounter was coldly unwelcoming, markedly unprofessional, and frankly offensive. The moment I stepped into the facility, the reception staff's indifference was palpable. They appeared disinterested in addressing my questions, instead preferring to engage in personal conversations while neglecting patient needs. Their complete lack of professional conduct was glaringly apparent through their dismissive interactions with me. The entire practice environment felt oppressively unwelcoming and antagonistic, primarily due to the receptionists' abysmal conduct. It was abundantly clear that they held no regard for delivering quality customer service or ensuring patients felt valued and respected. I strongly caution potential patients against choosing Leyton Healthcare. The organization's blatant disregard for patient experience and apparent indifference to customer satisfaction is deeply troubling. Should patient numbers decline due to such treatment, the practice risks compromising its government funding and financial stability. Ultimately, I emphatically recommend individuals seek alternative healthcare providers to avoid the profound frustration and disappointment I encountered at Leyton Healthcare.

Terrible service and unhelpful medical staff

Terrible medical clinic. The front desk staff are completely unhelpful, refusing to schedule in-person consultations, and they display an appalling lack of interpersonal communication and basic courtesy.

Frustrating wait times for basic healthcare service

Two-week wait for an appointment? Absolutely ridiculous! I can't believe how long it takes, and I'm left wondering where all our tax dollars are actually being spent.

Worst hospital ever terrible care and dangerous doctors

This place deserves less than zero stars! The staff are incredibly incompetent.. they'd watch you die right in front of them without lifting a finger, just staring blankly like some brain-dead zombies. I was battling a serious infection, and instead of providing the correct treatment, the doctors at Oliver Hospital prescribed me a completely inappropriate medication that gave me terrible side effects and nearly killed me. When I tried to get answers, they claimed the doctor wasn't available - just another lie in their endless performance of medical negligence. Every single person there is part of this deceptive charade. I refuse to let this go quietly. I'm taking legal action because what happened to me could happen to someone else. We need to unite and expose their dangerous practices to prevent more innocent patients from suffering! Oliver Road Hospital absolutely does not deserve any recommendation 👎

Terrible service and uncaring staff at medical practice

The front desk staff displayed an appalling lack of professionalism and courtesy. My daughter, who has type one diabetes, was given an incorrect prescription, and when I inquired about the delay, I was forced to wait over 90 minutes. The staff responsible for correcting the prescription simply went on a break, further extending my wait time. Despite being a long-standing patient at this practice for more than two decades, I've witnessed a steady decline in their service quality and customer care.

Terrible experience at this medical clinic

Absolutely terrible service! The medical staff were completely unhelpful and displayed an incredibly poor attitude. Their professionalism was seriously lacking. To make matters worse, the facility's fourth floor is inaccessible without an elevator, which is completely unacceptable.

Terrible healthcare experience at this local practice

This medical practice is absolutely terrible. Scheduling an appointment is nearly impossible, and even when you manage to book one, the doctors consistently fail to follow up. The reception staff are discourteous, and the physicians seem perpetually absent, always claiming to be unwell or unavailable. Patient care is clearly not a priority for them. Registering with this surgery was a serious error in judgment.

Dangerous medical practice with zero patient care

Absolutely terrible general practice clinic. The medical staff demonstrate a complete lack of competence, and there's a total breakdown in communication between the administrative staff and physicians. They recklessly prescribed medication for my father that had previously been discontinued by his liver specialists, simply because they failed to review the critical email communication. This medical practice is dangerously negligent and potentially endangering patient lives.

Terrible nhs customer service ruins patient experience

Appalling Customer Service! The receptionist's behavior on the phone is absolutely shocking. I cannot comprehend how someone like this is permitted to work in the NHS, and I'm astounded they were even hired.

Terrible customer service from unhelpful receptionist

My interaction with the receptionist was extremely unsatisfactory. I called to discuss a matter concerning my daughter and explained the situation to her. She responded dismissively, saying "okay, there's no issue" and claimed she couldn't assist me. When I mentioned it was about my daughter's prescription, she simply apologized and repeated that she couldn't help. I merely requested confirmation about whether the prescription had been sent to the pharmacy. This isn't the first instance of poor customer treatment - they seem to communicate as if we, the customers, are responsible for their apparent job dissatisfaction or inadequate compensation.

Terrible reception ruins entire medical experience

The reception staff are absolutely incompetent and clearly unqualified for their roles. If I could file a complaint about them daily, I absolutely would. Their service is utterly terrible. While the doctors are acceptable, the front desk personnel are completely useless. After my appointment, I requested access to the restrooms, which were locked. Despite showing my pregnancy badge indicating I'm seven months pregnant, the staff callously denied me toilet access, claiming they were being cleaned. This is completely unacceptable and shows a shocking lack of basic human compassion towards a expecting mother.

Mixed experience with unhelpful and rude reception staff

The medical professionals at this practice are commendable and reliable, but the front desk personnel consistently demonstrate a lack of professionalism and courtesy, with a notably poor attitude. It's unfortunate that the subpar customer service significantly undermines the overall quality of the clinic. During my recent in-person appointment, which was my first after a considerable time, the doctor was excellent; however, the reception staff were notably inefficient, taking their time to recognize patients and displaying a complete disregard for those waiting in line. I observed two receptionists casually munching on crisps at their workstations while deliberately ignoring the growing queue. Having been a patient at this surgery for over a decade, I can confidently say that issues with the reception team have been a persistent and ongoing problem throughout my experience.